PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coleman Furniture and Hayneedle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coleman Furniture
Hayneedle

Coleman Furniture and Hayneedle Overview

Total reviews 371 152
Company responses 0 0
Issues resolved 8 5

Coleman Furniture and Hayneedle Consumer Ratings

Rank
418 out of 1526 in Furniture and Decor category
317 out of 1526 in Furniture and Decor category
Customer service
307 in category
166 in category
Exchange, Refund and Cancellation Policy
280 in category
197 in category
Reliability
275 in category
211 in category
Delivery Service
317 in category
272 in category

Coleman Furniture and Hayneedle Rating Details

Customer service
1.2 (222 reviews)
1.7 (70 reviews)
Reviewer's quote

I have contacted their customer service several times, Their response is, their time required to confirm delivery date is generally within 24hr..

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I called customer service and basically told me too bad and that they won't do anything about it as it was over a year now. I explained that I was not looking for a refund, I just needed the right parts (the two correct columns/posts. Otherwise, it will not have the right support and I could not...

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Exchange, Refund and Cancellation Policy
1.2 (199 reviews)
1.5 (64 reviews)
Reviewer's quote

They're threatening to still charge us cancellation fees for a couch we NO LONGER WANT. Nice to see this is how you treat your veteran customers! Updated to add: After telling them multiple times via phone and email to CANCEL THE ORDER, they went ahead and tried to charge me over $1,000 for the...

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...No refund of funds. I have been on hold waiting to speak to customer service for an hour. I emailed them yesterday and left my number so they could call me...

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Reliability
1.2 (193 reviews)
1.4 (66 reviews)
Reviewer's quote

Credit card charged. Product not delivered. Tried to cancel order. Learned all of their customer reps are liars. Phone calls and e mails not answered. They are a broker who makes money and never touches the product.

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I purchased 2 BarcaLounger chairs, BRCA119-1 Meridian II recliners in cream color, from Hayneedle. The chairs had BarcaLounger tags with their logo and warranty information attached to each chair. I still have them along with the receipt.My husband used one and the other was used by guests only, a...

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Delivery Service
1.6 (187 reviews)
2 (62 reviews)
Reviewer's quote

The delivery service provided by need it now Ohio went smoothly The delivery service provided by Need it Now Ohio went smoothly. However, after having this sectional for only 14 days, the support beam in the back of the RAF end recliner broke completely in half while my friend was sitting in the...

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I paid through Pay Pal and I also emailed my Credit Card Receipt showing how it was paid and still the customer service rep. from California Umbrellas' told me that I need a sales number. I didn't get one? I have a transaction number but that was not any good to them? Why do I have to do all the...

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Coleman Furniture and Hayneedle Pros and Cons

Pros
  • Price
  • Free delivery
  • Verity of products
  • Product looked good in pix
  • Array of products
  • Product selection and prices
Cons
  • Customer service
  • Delivery service
  • Damaged item
  • Customer service
  • Entire experience
  • Refund policy

Coleman Furniture and Hayneedle Most Positive Reviews

Top rated reviews
5

We found this Damacio Dark Brown Sectional at Ashley’s Furniture and ended up finding it at Coleman Furniture online....

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5

Maybe some of these reviews were in this companies infancy. I had a very positive experience from this company and would...

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5

First, let me say that Coleman furniture has the best selection of every style of furniture that I have seen online, but...

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5

I bought an item on line, and had to send it back. I called for a shipping label. When I got it I went to FedEx to send...

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Coleman Furniture and Hayneedle Most Critical Reviews

Lowest rated reviews
1

“My experience with Coleman Furniture has been a nightmare. I was excited to order a leather sectional from Coleman...

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1

Was supposed to be delivered 9 days ago. Even paid for faster shipping. Got an email stating it was cancelled so called...

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1

On June 28th, 2014 I ordered a dinette set to be delivered to my sister in San Antonio, TX, from Coleman’s Furniture, th...

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1

This Company is a SCAM. I ordered a product from HayNeedle and they billed me, however I never received the item after...

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Coleman Furniture and Hayneedle Latest Reviews

Recent published reviews
1

Credit card charged. Product not delivered. Tried to cancel order. Learned all of their customer reps are liars. Phone...

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1

I purchased 2 BarcaLounger chairs, BRCA119-1 Meridian II recliners in cream color, from Hayneedle. The chairs had BarcaL...

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1

in July ordered an entertainment center showed that we could pay for it. was at first told it would be delivered in two...

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1.6

I bought a couple of Belham Living Garden Grove 7 ft Metal Arbors over a year ago but I sold my house and ended up not o...

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Coleman Furniture and Hayneedle Products and Services

Most reviewed product and services
  • Coleman Furniture Delivery Service (60 reviews)
  • Coleman Furniture Shipping Service (52 reviews)
  • Coleman Furniture Customer Care (41 reviews)
  • Hayneedle Customer Care (30 reviews)
  • Hayneedle Shipping Service (28 reviews)
  • Hayneedle Gazebo (1 review)