PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Steve Madden and Cole Haan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Steve Madden
Cole Haan

Steve Madden and Cole Haan Overview

Total reviews 257 117
Company responses 0 0
Issues resolved 0 1

Steve Madden and Cole Haan Consumer Ratings

Rank
17 out of 188 in Fashion category
450 out of 2104 in Footwear and Clothing category
Customer service
9 in category
440 in category
Exchange, Refund and Cancellation Policy
10 in category
399 in category
Value for money
15 in category
427 in category
Product or Service Quality
14 in category
412 in category

Steve Madden and Cole Haan Rating Details

Customer service
1.4 (136 reviews)
1.2 (60 reviews)
Reviewer's quote

...So I call the customer service number. Not much help, she stated that the first transaction was never canceled and the boots were on the way. Even though I never received confirmation of shipment or a tracking number...

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I called Customer Service last week because I hadn't received a shipping confirmation 3 days after I made the purchase. I was assured that I would get the package, although it may be longer than the promised 3 - 5 business days because UPS was “backed up. ” It is 4 days later and I still haven't...

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Exchange, Refund and Cancellation Policy
1.3 (120 reviews)
1.3 (59 reviews)
Reviewer's quote

#2000004862 was returned but never got refund. Have been following up with support over email but never received any response. Highly pissed off..

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...No refund no replacement or exchange. DON'T PURCHASE THIS SHOE !!!!..

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Value for money
1.7 (110 reviews)
1.9 (50 reviews)
Reviewer's quote

...I always thought Steve Madden was better than this but if yall are not gonna ship my merchandise, please give me my money back..

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...Paid good money and am dissatisfied with product. Can anything be done? Repairs or replacement? Thank you. Neil Dore..

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Product or Service Quality
1.5 (110 reviews)
1.7 (52 reviews)
Reviewer's quote

Customer service sucks horribly!! Julia the supervisor of customer service said that it's just my bad luck that I have received the last 4 shoes with crystals missing even though I ordered from multiple sites..

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The quality of the designs deteriorated, and the company ceased using leather to construct its shoes, although it did continue to market it as such. To enhance profit, the Nike Air styles were as cheaply manufactured as Nike sneakers - made from plastic/vinyl leather-look-alike textiles in China....

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Steve Madden and Cole Haan Pros and Cons

Pros
  • Style
  • Shoe style
  • Products
  • Style
  • Comfortable fit
  • Style of clothing
Cons
  • Customer service
  • Quality
  • Poor quality
  • Customer service
  • Poor quality for the price
  • Customer service did not attemt any help

Steve Madden and Cole Haan Most Positive Reviews

Top rated reviews
5

Dear Steve, This letter is a little more personal than normal. I am from NY, was the largest ladies domestic sweater...

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5

Hello im Farrell about a year or so ago i purchase 2pairs of shoes as you will see in my video . The shoe had not been...

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5

I ordered the lashes sandals in a size 10 the fit is like a size 8. You guys need to do an evaluation because thats not...

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4.5

Got my shipment , but the box was ripped & retaped! Called customer service , ask me wend pictures , here it is

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Steve Madden and Cole Haan Most Critical Reviews

Lowest rated reviews
1

I'm going to make this simple and direct. There were a lot of details that were very very unpleasant. I ordered shoes,...

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1

I submitted my email for a 15% discount and have since been inundated with spam from Cole Haan (but never received the...

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1

I tried to order a pair of shoes, and I got the confirmation email. But shortly after, they emailed me again saying my...

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1

I ordered a pair of shoes for myself 6 days ago and my wife 5 days ago. I got confirmation emails from both orders imme...

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Steve Madden and Cole Haan Latest Reviews

Recent published reviews
2

I purchased a pair of boots that I saw on IG that I loved. I initially purchased them on one card. The transaction was...

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No votes

I ordered and paid but didn't receive my shoes

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1

I pre-ordered an item a month ago and the expected delivery date was 4 days ago. They keep extending the delivery date....

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No votes

Shoes are marked with the incorrect size
This matter is being referred to management, I believe and I was told I will rec...

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Steve Madden and Cole Haan Products and Services

Most reviewed product and services
  • Steve Madden Shoes (76 reviews)
  • Steve Madden Boots (30 reviews)
  • Steve Madden Shipping Service (25 reviews)
  • Cole Haan Shoes (24 reviews)
  • Cole Haan Loafers (9 reviews)
  • Cole Haan Customer Care (8 reviews)