PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Soft Surroundings and Coldwater Creek as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Soft Surroundings
Coldwater Creek

Soft Surroundings and Coldwater Creek Overview

Total reviews 235 232
Company responses 0 31
Issues resolved 1 3

Soft Surroundings and Coldwater Creek Consumer Ratings

Rank
393 out of 2136 in Footwear and Clothing category
467 out of 2136 in Footwear and Clothing category
Customer service
No votes
351 in category
Website
No votes
425 in category
Exchange, Refund and Cancellation Policy
No votes
364 in category
Delivery Service
No votes
346 in category

Soft Surroundings and Coldwater Creek Rating Details

Customer service
No votes
1.4 (125 reviews)
Reviewer's quote

...Test customer service they . said to call or text them. I did and that's the answer they gave me...

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...Terrible customer service after being a customer for almost 20 years..

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Website
No votes
2.1 (97 reviews)
Reviewer's quote

...95 they make a big deal out of it on the website flat rate shipping only $9. 95. You have got to be kidding..

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...In August the website indicated it had been sent for processing. By September there was no information available and the company was closed. To date, my Visa card has not been refunded for $75...

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Exchange, Refund and Cancellation Policy
No votes
1.4 (112 reviews)
Reviewer's quote

...its way to long to get refunds. and I haven't received the refunds properly. they seem to charge me a tax processing fee...

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...Im trying to check on a vest I returned for an exchange but never received..

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Delivery Service
No votes
1.7 (101 reviews)
Reviewer's quote

...attempt delivery my paid package was sent back to S. S. This is where my complaint lies with them...

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Because every time I call the customer service number it makes three buzzing sounds and then disconnects..

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Soft Surroundings and Coldwater Creek Pros and Cons

Pros
  • Clothing styles
  • Catalog
  • Way their clothing is pictured on their website
  • Product i was going to purchase
  • Style of clothing
  • Choices of products and colors
Cons
  • Rude and uncaring customer service
  • Shipping difficulties
  • Shipping time
  • Customer service and return charge policy
  • Customer services lacks ability to help customer
  • Poor customer service

Soft Surroundings and Coldwater Creek Most Positive Reviews

Top rated reviews
5

My husband ordered a topper as my Christmas gift. When it came it was too big. I called twice and spoke to reps that...

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5

I ordered a white tshirt. I purchased it in April. It is now June. I have worn it approximately. four times. There are n...

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4.8

I ordered 2 dresses from Soft Surroundings. After 14 days nothing showed up. My credit card number was incorrectly enter...

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5

Needed to cancel an item on back order as I was leaving the country before it would arrive. Like Explained my request to...

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Soft Surroundings and Coldwater Creek Most Critical Reviews

Lowest rated reviews
1

I need to return a package and wanted UPS to pick it up. Called SS and was told to call UPS. called UPS and the said I...

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1

I tried to place an order on 2/24/16 that totaled over $170. When I clicked "place order" I was instructed that the...

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1

I placed an order on-line on 12/20. (by the way, if order placed on 12/20, order would get ship upgrade to 2nd day). W...

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1

I placed an order for a Chevron Stiped Skirt March 6, 2016. I was told that it was back-ordered and they would ship by...

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Soft Surroundings and Coldwater Creek Latest Reviews

Recent published reviews
4

You never acknowledge you had received my order but the money was taken from my account. I have No record of my order...

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No votes

I have tried to call to place an order and the phone keeps ringing busy. Have tried several times

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No votes

I never was able to talk to any one until the store opened and still no satisfaction.

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3.2

I have tried the phone number advertised in your catalog and On your website. It always rings busy. Would like to place...

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Soft Surroundings and Coldwater Creek Products and Services

Most reviewed product and services
  • Soft Surroundings Shipping Service (58 reviews)
  • Soft Surroundings Clothing (25 reviews)
  • Soft Surroundings Dress (4 reviews)
  • Coldwater Creek Shipping Service (33 reviews)
  • Coldwater Creek Clothing (19 reviews)
  • Coldwater Creek Shirt (9 reviews)