PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coldwater Creek and Soft Surroundings as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coldwater Creek
Soft Surroundings

Coldwater Creek and Soft Surroundings Overview

Total reviews 233 235
Company responses 31 0
Issues resolved 3 1

Coldwater Creek and Soft Surroundings Consumer Ratings

Rank
471 out of 2184 in Footwear and Clothing category
398 out of 2184 in Footwear and Clothing category
Customer service
381 in category
226 in category
Exchange, Refund and Cancellation Policy
397 in category
217 in category
Price Affordability
541 in category
532 in category
Delivery Service
377 in category
287 in category

Coldwater Creek and Soft Surroundings Rating Details

Customer service
1.4 (125 reviews)
1.8 (101 reviews)
Reviewer's quote

...Terrible customer service after being a customer for almost 20 years..

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...Test customer service they . said to call or text them. I did and that's the answer they gave me...

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Exchange, Refund and Cancellation Policy
1.4 (112 reviews)
1.9 (87 reviews)
Reviewer's quote

...Im trying to check on a vest I returned for an exchange but never received..

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...its way to long to get refunds. and I haven't received the refunds properly. they seem to charge me a tax processing fee...

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Price Affordability
2 (102 reviews)
2.1 (74 reviews)
Reviewer's quote

...must a customer with good standings have to pay the price for its closure. Bummer..

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...After writing a lengthy email on them holding my money for the returned package I did receive an apology and $20 plus the price of delivered package for my frustration. I find this appalling and inadequate for the amount of time they kept my money..

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Delivery Service
1.7 (101 reviews)
2 (86 reviews)
Reviewer's quote

Because every time I call the customer service number it makes three buzzing sounds and then disconnects..

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...Customer service attitude leaves much to be desired. The second item I ordered was $46 total, and the credit I received was $25 due to all the shipping deductions. Of all the major online retailers, I have never experienced this kind of rip off...

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Coldwater Creek and Soft Surroundings Pros and Cons

Pros
  • Product i was going to purchase
  • Style of clothing
  • Choices of products and colors
  • Clothing styles
  • Catalog
  • Way their clothing is pictured on their website
Cons
  • Customer service and return charge policy
  • Customer services lacks ability to help customer
  • Poor customer service
  • Rude and uncaring customer service
  • Shipping difficulties
  • Shipping time

Coldwater Creek and Soft Surroundings Most Positive Reviews

Top rated reviews
5

I ordered a white tshirt. I purchased it in April. It is now June. I have worn it approximately. four times. There are n...

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5

My husband ordered a topper as my Christmas gift. When it came it was too big. I called twice and spoke to reps that...

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5

Needed to cancel an item on back order as I was leaving the country before it would arrive. Like Explained my request to...

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4.8

I ordered 2 dresses from Soft Surroundings. After 14 days nothing showed up. My credit card number was incorrectly enter...

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Coldwater Creek and Soft Surroundings Most Critical Reviews

Lowest rated reviews
1

I tried to place an order on 2/24/16 that totaled over $170. When I clicked "place order" I was instructed that the...

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1

I need to return a package and wanted UPS to pick it up. Called SS and was told to call UPS. called UPS and the said I...

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1

I placed an order for a Chevron Stiped Skirt March 6, 2016. I was told that it was back-ordered and they would ship by...

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1

I placed an order on-line on 12/20. (by the way, if order placed on 12/20, order would get ship upgrade to 2nd day). W...

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Coldwater Creek and Soft Surroundings Latest Reviews

Recent published reviews
No votes

Track an order Due in November

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4

You never acknowledge you had received my order but the money was taken from my account. I have No record of my order...

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No votes

I have tried to call to place an order and the phone keeps ringing busy. Have tried several times

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No votes

I never was able to talk to any one until the store opened and still no satisfaction.

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Coldwater Creek and Soft Surroundings Products and Services

Most reviewed product and services
  • Coldwater Creek Shipping Service (33 reviews)
  • Coldwater Creek Clothing (19 reviews)
  • Coldwater Creek Shirt (9 reviews)
  • Soft Surroundings Shipping Service (58 reviews)
  • Soft Surroundings Clothing (25 reviews)
  • Soft Surroundings Blouse (4 reviews)