PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Northstyle and Coldwater Creek as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coldwater Creek

Coldwater Creek

Has Verified Representatives
1.9
Northstyle
Coldwater Creek

Northstyle and Coldwater Creek Overview

Total reviews
520
203
Company responses
0
31
Issues resolved
0
2

Northstyle and Coldwater Creek Consumer Ratings

Rank
475 out of 2058 in Footwear and Clothing category
441 out of 2058 in Footwear and Clothing category
Customer service
397 in category
355 in category
Product or Service Quality
220 in category
382 in category
Delivery Service
377 in category
341 in category
Website
293 in category
398 in category

Northstyle and Coldwater Creek Rating Details

Customer service
1.3 (145 reviews)
1.4 (113 reviews)
Reviewer's quote

...Now I need to wait 7-14 days for that to be processed! Why was I never notified of this "hold" and delay???? Poor Customer Service, poor customer service representative!beware..

Read full review

...But can't call them because customer service is just a busy signal and don't answer corporate number. Customer chat is down too. CWC, just give us a pre-recorded message with this useful info!!!!!!!!! Otherwise, you are just rude..

Read full review
Product or Service Quality
2.2 (121 reviews)
1.7 (88 reviews)
Reviewer's quote

...I told him I did not sign up for the program, he said please hold for customer service. I swear I sounded as if he just held the phone for a few seconds and the same person answered as "customer service". He immediately said I signed up for the service...

Read full review

...The dresses were NOT true to size and quality of material unsatisfactory. On viewing the packing slip enclosed, "FINAL SALE," was indicated on order for both dresses. This was NOT noted at the time of purchase, or I certainly would not have ordered the dresses with my natural fear of ordering online...

Read full review
Delivery Service
1.7 (117 reviews)
1.8 (86 reviews)
Reviewer's quote

...I had an extremely hard time understanding the customer service lady. She assured me that my package would arrive in 7-10 business days. I called two more times after not receiving the order and each time I got the same lady...

Read full review

... and received an email today, 07-29-2020, saying that my item (entire order) has been canceled; WITHOUT A REASON!! The email instructs me to call the Customer Service phone number. The audio recording says that they are closed and call back during regular business hours, but they do not list the time zone hours they Are available In!!!!! AGAIN, I have waisted many hours over my 4 year association with Coldwater Creek on phone calls where they tell me to call back later, WITHOUT sufficient information to be able to talk to someone about my issue to get resolved!!! Coldwater Creek/Commenity Bank Is quick to charge my ...

Read full review
Website
2.5 (116 reviews)
2.2 (87 reviews)
Reviewer's quote

I ordered a Christmas present on December 7th, wasn't told it wasn't in stock. When I checked on my order it showed in stock on the 12th. After several emails to customer service they said it was just back in stock (a lie according to their website). I requested they upgrade the shipping to get it...

Read full review

...No reason was provided and the item is still showing on the website as available. I tried using the Contact Us link on their web page and was informed that Due to technical difficulties, our contact form is currently unavailable. We are working hard to fix the issue for you, our valued customer...

Read full review

Northstyle and Coldwater Creek Pros and Cons

Pros
  • Catalog
  • Clothng i got fairly well
  • Beautiful styles
  • Style of clothing
  • Product i was going to purchase
  • What i thought was going to be top quality products
Cons
  • Customer service
  • Quality of item received
  • No refund
  • Customer service and return charge policy
  • Customer services lacks ability to help customer
  • Poor customer service

Northstyle and Coldwater Creek Most Positive Reviews

Top rated reviews
5

I order two pairs of pants specifically because they were advertised to be the exact length I wanted. I tried them on...

Read full review
5

I ordered a white tshirt. I purchased it in April. It is now June. I have worn it approximately. four times. There are n...

Read full review
5

You receive those catalogs in the mail and see the beautiful women's clothing... DON'T BITE! I had forgotten how long...

Read full review
5

Needed to cancel an item on back order as I was leaving the country before it would arrive. Like Explained my request to...

Read full review

Northstyle and Coldwater Creek Most Critical Reviews

Lowest rated reviews
1

Be warned!!! I am a fair reviewer! Do Not Order from this company. Speak loud with your hard earned money and do NOT...

Read full review
1

I tried to place an order on 2/24/16 that totaled over $170. When I clicked "place order" I was instructed that the...

Read full review
1

Poor customer service. I wrote them several times for a replacement button. It has been at least six months and they...

Read full review
1

I placed an order for a Chevron Stiped Skirt March 6, 2016. I was told that it was back-ordered and they would ship by...

Read full review

Northstyle and Coldwater Creek Latest Reviews

Recent published reviews
No votes

If you take money out of my account again I will sue your company. Cancel my account NOW. You have 24 hours to respond...

Read full review
1

I order since march and has not receive it yet

Read full review
1

I am also being charged 14.95 each month for something I did not even know Northstyle had. I'm contacting my lawyer if...

Read full review
1

I returned an item LONG before you made your speedy shut down. Please get my credit to the credit card company so I can...

Read full review

Northstyle and Coldwater Creek Products and Services

Most reviewed product and services
  • Northstyle Shipping Service (117 reviews)
  • Northstyle Vip Membership (47 reviews)
  • Northstyle Customer Care (37 reviews)
  • Coldwater Creek Customer Care (34 reviews)
  • Coldwater Creek Shipping Service (33 reviews)
  • Coldwater Creek Clothing (15 reviews)