PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Northstyle and Coldwater Creek as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Northstyle
Coldwater Creek

Northstyle and Coldwater Creek Overview

Total reviews
504
156
Company responses
0
31
Issues resolved
0
2

Northstyle was first mentioned on PissedConsumer on Aug 28, 2009 and since then this brand received 504 reviews. It is 348 reviews more than Coldwater Creek received since Jun 12, 2013.

Northstyle and Coldwater Creek Consumer Ratings

Rank
388 out of 2297 in Footwear and Clothing category
312 out of 2297 in Footwear and Clothing category
Customer service
358 in category
295 in category
Product or Service Quality
180 in category
337 in category
Delivery Service
333 in category
328 in category

According to consumer ratings and reviews, Coldwater Creek ranks 76 points higher in the Footwear and Clothing category than Northstyle. People gave Northstyle 1.3 stars for Customer service criterion in Footwear and Clothing category and it is 603 points higher than the worst rated brand in this category. At the same time, Coldwater Creek was rated 1.5 stars for Customer service criterion in this category and it is 666 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Northstyle has a higher rating than Coldwater Creek. Regarding Delivery Service criterion, consumers gave Northstyle 1.7 stars and it is 65% greater than other in category. Coldwater Creek however was rated 1.7 stars and it is 66% greater than other in category.

Northstyle and Coldwater Creek Rating Details

Customer service
1.3 (137 reviews)
1.5 (84 reviews)
Reviewer's quote

...I told him I did not sign up for the program, he said please hold for customer service. I swear I sounded as if he just held the phone for a few seconds and the same person answered as "customer service". He immediately said I signed up for the service...

PissedConsumer1758480

Right!!!!! When I called their customer service, I was told that I should know that when there is an expected ship date that the item is on back order. I was appalled with that response. Instead of saying that the item is on back order when the order is placed, they use a deceptive "expected ship...

Cezar
Product or Service Quality
2.3 (116 reviews)
1.7 (67 reviews)
Reviewer's quote

...I had an extremely hard time understanding the customer service lady. She assured me that my package would arrive in 7-10 business days. I called two more times after not receiving the order and each time I got the same lady...

Raenell

The Customer service rep was rude, impatient, bullying, unprofessional, raised her voice & tried to intimidate. Whatever company is currently running Coldwater Creek needs to screen their service reps more thoroughly, train them how to be customer service reps, record & regularly review their...

JE K
Delivery Service
1.7 (112 reviews)
1.7 (69 reviews)
Reviewer's quote

After several emails to customer service they said it was just back in stock (a lie according to their website). I requested they upgrade the shipping to get it here for Christmas since it is a present, they did nothing shipped it on the 22nd and it won't be here in time for Christmas. Shipping was...

Karmon

I CALLED CUSTOMER SERVICE AND ORDERED A NEW ONE IN A SIZE I WAS GUESSING WOUDL FIT (YOU N E V E R CAN TELL WITH THESE IDIOTS), AND I DID IT BEFORE RETURNING THE MAL-FITTING DRESS I'D WAITED MONTHS FOR. I NEVER RECEIVED THE REPLACEMENT. WHEN I CALLED TO INQUIRE WHAT TH EHELL HAD GONE WRONG, I WAS...

Elberta

Northstyle and Coldwater Creek Pros and Cons

Pros
  • Catalog
  • Clothng i got fairly well
  • Beautiful styles
  • Product i was going to purchase
  • What i thought was going to be top quality products
  • Style of clothing
Cons
  • Customer service
  • Quality of item received
  • No refund
  • Customer services lacks ability to help customer
  • Customer service and return charge policy
  • Promises not kept

Northstyle and Coldwater Creek Most Positive Reviews

Top rated reviews
5

I order two pairs of pants specifically because they were advertised to be the exact length I wanted. I tried them on...

5

I ordered a white tshirt. I purchased it in April. It is now June. I have worn it approximately. four times. There are n...

Northstyle and Coldwater Creek Most Critical Reviews

Lowest rated reviews
1

Be warned!!! I am a fair reviewer! Do Not Order from this company. Speak loud with your hard earned money and do NOT...

1

I tried to place an order on 2/24/16 that totaled over $170. When I clicked "place order" I was instructed that the...

Northstyle and Coldwater Creek Latest Reviews

Recent published reviews
1

I placed an order on NorthStyle web-page. I DID NOT SIGN UP FOR THE FREE SHIPPING OR THE VIP program with this order. I...

Read all 504 reviews
1

Sleeves are 4 inches longer than my wrists or any other catalog's

Read all 156 reviews

Northstyle and Coldwater Creek Products and Services

Most reviewed product and services
  • Northstyle Shipping Service (106 reviews)
  • Northstyle Customer Care (39 reviews)
  • Northstyle Vip Membership (36 reviews)
  • Coldwater Creek Customer Care (34 reviews)
  • Coldwater Creek Shipping Service (28 reviews)
  • Coldwater Creek Clothing (11 reviews)