PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coldwater Creek and Northstyle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coldwater Creek
Northstyle

Coldwater Creek and Northstyle Overview

Total reviews 233 528
Company responses 31 0
Issues resolved 3 0

Coldwater Creek and Northstyle Consumer Ratings

Rank
471 out of 2184 in Footwear and Clothing category
517 out of 2184 in Footwear and Clothing category
Customer service
381 in category
402 in category
Exchange, Refund and Cancellation Policy
397 in category
404 in category
Price Affordability
542 in category
426 in category
Delivery Service
376 in category
412 in category

Coldwater Creek and Northstyle Rating Details

Customer service
1.4 (125 reviews)
1.3 (147 reviews)
Reviewer's quote

...Terrible customer service after being a customer for almost 20 years..

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...Now I need to wait 7-14 days for that to be processed! Why was I never notified of this "hold" and delay???? Poor Customer Service, poor customer service representative!beware..

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Exchange, Refund and Cancellation Policy
1.4 (112 reviews)
1.3 (110 reviews)
Reviewer's quote

...Im trying to check on a vest I returned for an exchange but never received..

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...There are no details listed on the Return Policy on their website but they offered two mailing labels, one for the first order I received and one for the delayed order. I checked the credit for the returns on my credit card and realized that I did not receive $42. 58 back...

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Price Affordability
2 (102 reviews)
2.4 (91 reviews)
Reviewer's quote

...must a customer with good standings have to pay the price for its closure. Bummer..

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The clothes are expensive, and most that I've bought are not made well enough to justify the price. Some of the clothes are cute, and really appeal to my style, but each purchase is a gamble. I have ordered from North Style at least six (6) times over the last few years, and while I get lucky every...

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Delivery Service
1.7 (101 reviews)
1.7 (118 reviews)
Reviewer's quote

Because every time I call the customer service number it makes three buzzing sounds and then disconnects..

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...I told him I did not sign up for the program, he said please hold for customer service. I swear I sounded as if he just held the phone for a few seconds and the same person answered as "customer service". He immediately said I signed up for the service...

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Coldwater Creek and Northstyle Pros and Cons

Pros
  • Product i was going to purchase
  • Style of clothing
  • Choices of products and colors
  • Catalog
  • Clothng i got fairly well
  • Beautiful styles
Cons
  • Customer service and return charge policy
  • Customer services lacks ability to help customer
  • Poor customer service
  • Customer service
  • Quality of item received
  • No refund

Coldwater Creek and Northstyle Most Positive Reviews

Top rated reviews
5

I ordered a white tshirt. I purchased it in April. It is now June. I have worn it approximately. four times. There are n...

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5

I order two pairs of pants specifically because they were advertised to be the exact length I wanted. I tried them on...

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5

Needed to cancel an item on back order as I was leaving the country before it would arrive. Like Explained my request to...

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5

You receive those catalogs in the mail and see the beautiful women's clothing... DON'T BITE! I had forgotten how long...

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Coldwater Creek and Northstyle Most Critical Reviews

Lowest rated reviews
1

I tried to place an order on 2/24/16 that totaled over $170. When I clicked "place order" I was instructed that the...

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1

Be warned!!! I am a fair reviewer! Do Not Order from this company. Speak loud with your hard earned money and do NOT...

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1

I placed an order for a Chevron Stiped Skirt March 6, 2016. I was told that it was back-ordered and they would ship by...

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1

Poor customer service. I wrote them several times for a replacement button. It has been at least six months and they...

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Coldwater Creek and Northstyle Latest Reviews

Recent published reviews
No votes

Track an order Due in November

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1

I placed an order on Sept 9 for four items totaling $270. After 5 weeks and not receiving the order or any info about...

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No votes

I have tried to call to place an order and the phone keeps ringing busy. Have tried several times

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No votes

this company needs to be shut down

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Coldwater Creek and Northstyle Products and Services

Most reviewed product and services
  • Coldwater Creek Shipping Service (33 reviews)
  • Coldwater Creek Clothing (19 reviews)
  • Coldwater Creek Shirt (9 reviews)
  • Northstyle Shipping Service (117 reviews)
  • Northstyle Vip Membership (47 reviews)
  • Northstyle Membership (23 reviews)