PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coldwater Creek and Northstyle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coldwater Creek

Coldwater Creek

Has Verified Representatives
1.9
Coldwater Creek
Northstyle

Coldwater Creek and Northstyle Overview

Total reviews
207
520
Company responses
31
0
Issues resolved
2
0

Coldwater Creek and Northstyle Consumer Ratings

Rank
440 out of 2060 in Footwear and Clothing category
474 out of 2060 in Footwear and Clothing category
Customer service
353 in category
392 in category
Exchange, Refund and Cancellation Policy
355 in category
363 in category
Price Affordability
512 in category
390 in category
Advertised vs Delivered
319 in category
336 in category

Coldwater Creek and Northstyle Rating Details

Customer service
1.4 (114 reviews)
1.3 (145 reviews)
Reviewer's quote

...Called customer service immediately and they said, "send it back we will send another. They sent another bag, same problem, all marked up. This bag was over 200...

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...Now I need to wait 7-14 days for that to be processed! Why was I never notified of this "hold" and delay???? Poor Customer Service, poor customer service representative!beware..

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Exchange, Refund and Cancellation Policy
1.4 (97 reviews)
1.3 (110 reviews)
Reviewer's quote

...I need to immediately return these dresses for a FULL REFUND. I will not hesitate to contact the Better Business Bureau if this matter is not satisfactorily resolved ASAP. As a senior, I need my money refunded now...

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...There are no details listed on the Return Policy on their website but they offered two mailing labels, one for the first order I received and one for the delayed order. I checked the credit for the returns on my credit card and realized that I did not receive $42. 58 back...

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Price Affordability
2 (92 reviews)
2.5 (89 reviews)
Reviewer's quote

The sweater was ordered online at regular price. It was too big so when I was filling out the return form, the shipping list/invoice said "Final Sale" meaning no returns or exchanges. (I was charged the sale price...

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The clothes are expensive, and most that I've bought are not made well enough to justify the price. Some of the clothes are cute, and really appeal to my style, but each purchase is a gamble. I have ordered from North Style at least six (6) times over the last few years, and while I get lucky every...

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Advertised vs Delivered
1.7 (91 reviews)
1.6 (99 reviews)
Reviewer's quote

Ordered 9 items on sale(only way to afford them) 3 1/2 months ago and still not all delivered. They keep changing the back order date every time I check it. Now I have to wait until July to get news that I will have to wait until August! On top of that, I received most recent issue of their...

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I received an e-mail stating that my order had been delivered. I immediately went to check the front door and the mailbox. Nothing had been delivered...

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Coldwater Creek and Northstyle Pros and Cons

Pros
  • Style of clothing
  • Product i was going to purchase
  • What i thought was going to be top quality products
  • Catalog
  • Clothng i got fairly well
  • Beautiful styles
Cons
  • Customer service and return charge policy
  • Customer services lacks ability to help customer
  • Poor customer service
  • Customer service
  • Quality of item received
  • No refund

Coldwater Creek and Northstyle Most Positive Reviews

Top rated reviews
5

I ordered a white tshirt. I purchased it in April. It is now June. I have worn it approximately. four times. There are n...

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5

I order two pairs of pants specifically because they were advertised to be the exact length I wanted. I tried them on...

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5

Needed to cancel an item on back order as I was leaving the country before it would arrive. Like Explained my request to...

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5

You receive those catalogs in the mail and see the beautiful women's clothing... DON'T BITE! I had forgotten how long...

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Coldwater Creek and Northstyle Most Critical Reviews

Lowest rated reviews
1

I tried to place an order on 2/24/16 that totaled over $170. When I clicked "place order" I was instructed that the...

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1

Be warned!!! I am a fair reviewer! Do Not Order from this company. Speak loud with your hard earned money and do NOT...

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1

I placed an order for a Chevron Stiped Skirt March 6, 2016. I was told that it was back-ordered and they would ship by...

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1

Poor customer service. I wrote them several times for a replacement button. It has been at least six months and they...

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Coldwater Creek and Northstyle Latest Reviews

Recent published reviews
1

I purchased a handbag in June, 2020. It had been used. The leather was all scratched. Called customer service...

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No votes

If you take money out of my account again I will sue your company. Cancel my account NOW. You have 24 hours to respond...

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No votes

I had ordered four items from their going out of business sale. I received only one item. I contacted them through...

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1

I am also being charged 14.95 each month for something I did not even know Northstyle had. I'm contacting my lawyer if...

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Coldwater Creek and Northstyle Products and Services

Most reviewed product and services
  • Coldwater Creek Customer Care (35 reviews)
  • Coldwater Creek Shipping Service (33 reviews)
  • Coldwater Creek Clothing (15 reviews)
  • Northstyle Shipping Service (117 reviews)
  • Northstyle Vip Membership (47 reviews)
  • Northstyle Customer Care (37 reviews)