PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coldwater Creek and Northstyle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coldwater Creek
Northstyle

Coldwater Creek and Northstyle Overview

Total reviews
153
498
Company responses
31
0
Issues resolved
2
0

Northstyle was first mentioned on PissedConsumer on Aug 28, 2009 and since then this brand received 498 reviews. It is 345 reviews more than Coldwater Creek received since Jun 12, 2013.

Coldwater Creek and Northstyle Consumer Ratings

Rank
305 out of 2463 in Footwear and Clothing category
380 out of 2463 in Footwear and Clothing category
Customer service
294 in category
338 in category
Delivery Service
308 in category
310 in category
Exchange, Refund and Cancellation Policy
277 in category
294 in category

According to consumer ratings and reviews, Coldwater Creek ranks 75 points higher in the Footwear and Clothing category than Northstyle. People gave Coldwater Creek 1.4 stars for Customer service criterion in Footwear and Clothing category and it is 615 points higher than the worst rated brand in this category. At the same time, Northstyle was rated 1.3 stars for Customer service criterion in this category and it is 571 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that Northstyle has a higher rating than Northstyle. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Coldwater Creek 1.4 stars and it is 70% greater than other in category. Northstyle however was rated 1.4 stars and it is 68% greater than other in category.

Coldwater Creek and Northstyle Rating Details

Customer service
1.4 (82 reviews)
1.3 (134 reviews)
Reviewer's quote

I CALLED CUSTOMER SERVICE AND ORDERED A NEW ONE IN A SIZE I WAS GUESSING WOUDL FIT (YOU N E V E R CAN TELL WITH THESE IDIOTS), AND I DID IT BEFORE RETURNING THE MAL-FITTING DRESS I'D WAITED MONTHS FOR. I NEVER RECEIVED THE REPLACEMENT. WHEN I CALLED TO INQUIRE WHAT TH EHELL HAD GONE WRONG, I WAS...

Elberta

...Their stupid asian customer service team was horrible on the phone and my order (even though I paid for extra for express shipping) didn't come in time for my trip. This was my first time ordering from this company and they were horrible, won't be ordering in the future!!!!..

Michelle
Delivery Service
1.7 (69 reviews)
1.7 (109 reviews)
Reviewer's quote

The Customer service rep was rude, impatient, bullying, unprofessional, raised her voice & tried to intimidate. Whatever company is currently running Coldwater Creek needs to screen their service reps more thoroughly, train them how to be customer service reps, record & regularly review their...

JE K

I ordered an item and it came without a packing slip. I wanted to exchange for a different size. I emailed them about the lack of a packing slip twice and received auto-replies indicating they would respond within 24 hours. They never did. I also attempted to call their CS line at least a dozen...

Aimee V
Exchange, Refund and Cancellation Policy
1.4 (68 reviews)
1.4 (100 reviews)
Reviewer's quote

I returned a scarf, and I received a refund for the price I paid for the scarf, minus the taxes they collected from me saying that they could not refund the taxes because they paid already paid the state of California the taxes. I have never encountered this problem with any other online clothing...

Patty S

Only AFTER she completed that transaction did she advise me of the monthly charge and that I had to apply for refunds of the discount and shipping. My “say what!?!?” was blithely responded to by an oops-too-late type comment and the “cancel at any time” line. But I could cancel only after they sent...

PissedConsumer1693952

Coldwater Creek and Northstyle Pros and Cons

Pros
  • Product i was going to purchase
  • What i thought was going to be top quality products
  • Style of clothing
  • Catalog
  • Clothng i got fairly well
  • Beautiful styles
Cons
  • Customer service and return charge policy
  • Customer services lacks ability to help customer
  • Promises not kept
  • Customer service
  • Quality of item received
  • No refund

Coldwater Creek and Northstyle Most Positive Reviews

Top rated reviews
5

I ordered a white tshirt. I purchased it in April. It is now June. I have worn it approximately. four times. There are n...

5

I order two pairs of pants specifically because they were advertised to be the exact length I wanted. I tried them on...

Coldwater Creek and Northstyle Most Critical Reviews

Lowest rated reviews
1

I tried to place an order on 2/24/16 that totaled over $170. When I clicked "place order" I was instructed that the...

1

Be warned!!! I am a fair reviewer! Do Not Order from this company. Speak loud with your hard earned money and do NOT...

Coldwater Creek and Northstyle Latest Reviews

Recent published reviews
1.2

I had a simple size exchange transaction (11/9/19). The Customer service rep was rude, impatient, bullying,...

Read all 153 reviews

Same as others. Charged for ‘membership’ BUT you don’t receive the benefits without multiple phone calls and snail mail...

Read all 498 reviews

Coldwater Creek and Northstyle Products and Services

Most reviewed product and services
  • Coldwater Creek Customer Care (34 reviews)
  • Coldwater Creek Shipping Service (27 reviews)
  • Coldwater Creek Clothing (11 reviews)
  • Northstyle Shipping Service (106 reviews)
  • Northstyle Customer Care (38 reviews)
  • Northstyle Vip Membership (36 reviews)