PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coldwater Creek and NORACORA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coldwater Creek
NORACORA

Coldwater Creek and NORACORA Overview

Total reviews 236 2558
Company responses 31 0
Issues resolved 3 19

Coldwater Creek and NORACORA Consumer Ratings

Rank
489 out of 2134 in Footwear and Clothing category
789 out of 2134 in Footwear and Clothing category
Customer service
390 in category
491 in category
Exchange, Refund and Cancellation Policy
410 in category
479 in category
Price Affordability
567 in category
469 in category
Delivery Service
387 in category
527 in category

Coldwater Creek and NORACORA Rating Details

Customer service
1.4 (127 reviews)
1.2 (915 reviews)
Reviewer's quote

...confirmation of order *Double shipped! Double charged! *Recorded my order 12/3 AND 12/16 (per packing slips) *No return info in packages OR on website *No customer service agent on phone - recording says to refer back to website an look at...

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...WORST of all was their Customer Service!! Because THEY were the ones who made the mistake by sending me items that were WRONG, they still expected ME to pay for shipping back to CHINA! Unbelievable! I tried for weeks to work with them, but every response was as if a Robot was responding...

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Exchange, Refund and Cancellation Policy
1.3 (115 reviews)
1.2 (793 reviews)
Reviewer's quote

It's a shame that so many people including me left without refund or items after Coldwater creek closed without any notification. Now you can reach them over the phone, but they're stating the new owner and have no responsibility for any past orders. I have been told to call my bank/ payment I used...

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...I contacted them a few times requesting to cancel my order since it was placed yesterday and to refund the pending transaction from my bank. No success since I requested them to cancel. Now they don't reply to my messages..

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Price Affordability
2 (105 reviews)
2.3 (711 reviews)
Reviewer's quote

...must a customer with good standings have to pay the price for its closure. Bummer..

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...Charged me full price. Disputing amount..

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Delivery Service
1.7 (103 reviews)
1.3 (859 reviews)
Reviewer's quote

Because every time I call the customer service number it makes three buzzing sounds and then disconnects..

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I contacted customer service, they were supposed to check on my order and contact me in 48 hours. I haven't heard from them. I requested a full refund...

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Coldwater Creek and NORACORA Pros and Cons

Pros
  • Product i was going to purchase
  • Choices of products and colors
  • Style of clothing
  • No pros
  • Nice looking on line
  • No comment
Cons
  • Customer services lacks ability to help customer
  • Customer service and return charge policy
  • Poor customer service
  • Poor customer service
  • Impossible to contact
  • Not providing delivery information

Coldwater Creek and NORACORA Most Positive Reviews

Top rated reviews
5

I ordered a white tshirt. I purchased it in April. It is now June. I have worn it approximately. four times. There are n...

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5

My name is Rita Thibault Oberhofer i ordered some merchandise and need to clarify shipping information. If you use a...

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5

Needed to cancel an item on back order as I was leaving the country before it would arrive. Like Explained my request to...

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5

Am trying to order a polka dot v neck dress for $19.99 in purple Size S. Can't seem to order it online so would like...

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Coldwater Creek and NORACORA Most Critical Reviews

Lowest rated reviews
1

I tried to place an order on 2/24/16 that totaled over $170. When I clicked "place order" I was instructed that the...

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1

On recorded music and message saying your call is important to us, please hold for the next available operator.
I have be...

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1

I placed an order for a Chevron Stiped Skirt March 6, 2016. I was told that it was back-ordered and they would ship by...

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1

I placed an order with them on 19Sep19 and never received my order. I have tried contacting them numerous times to...

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Coldwater Creek and NORACORA Latest Reviews

Recent published reviews
1

Coldwater did the following:
*Took my order Nov 21 without applying the advertised discount
*Did not send confirmation of...

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1

I am unhappy with the product and would like a refund please. Third request please respond.

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1

It's a shame that so many people including me left without refund or items after Coldwater creek closed without any...

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1

I ordered from this company and received blouses that were not finished. The selvage were not hemmed the sizes were to...

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Coldwater Creek and NORACORA Products and Services

Most reviewed product and services
  • Coldwater Creek Shipping Service (33 reviews)
  • Coldwater Creek Clothing (20 reviews)
  • Coldwater Creek Shirt (9 reviews)
  • Noracora Shipping Service (399 reviews)
  • Noracora Clothing (365 reviews)
  • Noracora Dress (24 reviews)