PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LL Bean and Coldwater Creek as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LL Bean
Coldwater Creek

LL Bean and Coldwater Creek Overview

Total reviews
166
156
Company responses
0
31
Issues resolved
3
2

LL Bean was first mentioned on PissedConsumer on Sep 2, 2008 and since then this brand received 166 reviews. It is 10 reviews more than Coldwater Creek received since Jun 12, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with LL Bean customer support team than with Coldwater Creek customer service.

LL Bean and Coldwater Creek Consumer Ratings

Rank
290 out of 2301 in Footwear and Clothing category
313 out of 2301 in Footwear and Clothing category
Customer service
233 in category
293 in category
Exchange, Refund and Cancellation Policy
278 in category
282 in category
Product or Service Quality
281 in category
336 in category

According to consumer ratings and reviews, LL Bean ranks 23 points higher in the Footwear and Clothing category than Coldwater Creek. People gave LL Bean 1.6 stars for Customer service criterion in Footwear and Clothing category and it is 728 points higher than the worst rated brand in this category. At the same time, Coldwater Creek was rated 1.5 stars for Customer service criterion in this category and it is 668 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Coldwater Creek has a higher rating than Coldwater Creek. Regarding Product or Service Quality criterion, consumers gave LL Bean 1.9 stars and it is 71% greater than other in category. Coldwater Creek however was rated 1.7 stars and it is 65% greater than other in category.

LL Bean and Coldwater Creek Rating Details

Customer service
1.6 (85 reviews)
1.5 (84 reviews)
Reviewer's quote

...Someone needs to teach them some customer service skills..

Windmillchaser

Right!!!!! When I called their customer service, I was told that I should know that when there is an expected ship date that the item is on back order. I was appalled with that response. Instead of saying that the item is on back order when the order is placed, they use a deceptive "expected ship...

Cezar
Exchange, Refund and Cancellation Policy
1.5 (78 reviews)
1.5 (69 reviews)
Reviewer's quote

...Bean flat out refused to honor their return policy..

PissedConsumer1725742

I had a simple size exchange transaction (11/9/19). The Customer service rep was rude, impatient, bullying, unprofessional, raised her voice & tried to intimidate. Whatever company is currently running Coldwater Creek needs to screen their service reps more thoroughly, train them how to be customer...

JE K
Product or Service Quality
1.9 (76 reviews)
1.7 (67 reviews)
Reviewer's quote

I called customer service and asked what was going on. I told her about the conflicting reports that I received and she told me to wait and see what happened. They had no record of receiving the first set of boots back but When I latter checked the tracking number they had received them the day...

Roy B

I CALLED CUSTOMER SERVICE AND ORDERED A NEW ONE IN A SIZE I WAS GUESSING WOUDL FIT (YOU N E V E R CAN TELL WITH THESE IDIOTS), AND I DID IT BEFORE RETURNING THE MAL-FITTING DRESS I'D WAITED MONTHS FOR. I NEVER RECEIVED THE REPLACEMENT. WHEN I CALLED TO INQUIRE WHAT TH EHELL HAD GONE WRONG, I WAS...

Elberta

LL Bean and Coldwater Creek Pros and Cons

Pros
  • Product selection online
  • Prodcut selection
  • Products
  • Product i was going to purchase
  • What i thought was going to be top quality products
  • Style of clothing
Cons
  • Poor customer service
  • Way it currently operates
  • Quality of products in decline
  • Customer services lacks ability to help customer
  • Customer service and return charge policy
  • Promises not kept

LL Bean and Coldwater Creek Most Positive Reviews

Top rated reviews
5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

5

I ordered a white tshirt. I purchased it in April. It is now June. I have worn it approximately. four times. There are n...

LL Bean and Coldwater Creek Most Critical Reviews

Lowest rated reviews
1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

1

I tried to place an order on 2/24/16 that totaled over $170. When I clicked "place order" I was instructed that the...

LL Bean and Coldwater Creek Latest Reviews

Recent published reviews
4.4

I have used them for years.
Some of these Reviewers are clearly lying.
What they say Violates Federal law.
Or they just hav...

Read all 166 reviews
1

Sleeves are 4 inches longer than my wrists or any other catalog's

Read all 156 reviews

LL Bean and Coldwater Creek Products and Services

Most reviewed product and services
  • Ll Bean Customer Care (29 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (9 reviews)
  • Coldwater Creek Customer Care (34 reviews)
  • Coldwater Creek Shipping Service (28 reviews)
  • Coldwater Creek Clothing (11 reviews)