PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LL Bean and Coldwater Creek as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LL Bean
Coldwater Creek

LL Bean and Coldwater Creek Overview

Total reviews 186 230
Company responses 0 31
Issues resolved 3 3

LL Bean and Coldwater Creek Consumer Ratings

Rank
437 out of 2101 in Footwear and Clothing category
455 out of 2101 in Footwear and Clothing category
Customer service
280 in category
363 in category
Exchange, Refund and Cancellation Policy
338 in category
384 in category
Product or Service Quality
348 in category
367 in category
Value for money
349 in category
437 in category

LL Bean and Coldwater Creek Rating Details

Customer service
1.6 (100 reviews)
1.4 (125 reviews)
Reviewer's quote

I typically do not write reviews however just got off the phone after speaking with a not very nice customer service agent. I had placed an order thirty minutes before, received my confirmation in my email and they had an incorrect name on my order, which btw was a gift. I called and asked for it...

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...Terrible customer service after being a customer for almost 20 years..

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Exchange, Refund and Cancellation Policy
1.5 (90 reviews)
1.3 (111 reviews)
Reviewer's quote

...To make things worse, the staff were both incompetent as well as unkind and insisted that the returns policy did not cover the item because it had been on sale. A lot of drivel. Will never purchase from them again...

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...Im trying to check on a vest I returned for an exchange but never received..

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Product or Service Quality
1.8 (89 reviews)
1.8 (99 reviews)
Reviewer's quote

...Now they dont make quality clothes. The sizing in mens clothes is off, so you can get one pair of pants that is the same size as another but neither has the same measurements. The zippers never work...

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Because every time I call the customer service number it makes three buzzing sounds and then disconnects..

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Value for money
2 (86 reviews)
1.8 (93 reviews)
Reviewer's quote

...They have my money. They don't care if I am happy or not..

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...Downright criminal! They have the clothing I returned AND my money. IF they re-open I will never shop with them again, and also will be filing a complaint with my AMEX..

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LL Bean and Coldwater Creek Pros and Cons

Pros
  • Product selection online
  • Prodcut selection
  • Products
  • Product i was going to purchase
  • Style of clothing
  • Choices of products and colors
Cons
  • Poor customer service
  • Way it currently operates
  • Unpleasant returns experience
  • Customer service and return charge policy
  • Customer services lacks ability to help customer
  • Poor customer service

LL Bean and Coldwater Creek Most Positive Reviews

Top rated reviews
5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

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5

I ordered a white tshirt. I purchased it in April. It is now June. I have worn it approximately. four times. There are n...

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5

The manager named kevin that workes at ll bean . Is being really aggressive to me andhes being negitive to his...

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5

Needed to cancel an item on back order as I was leaving the country before it would arrive. Like Explained my request to...

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LL Bean and Coldwater Creek Most Critical Reviews

Lowest rated reviews
1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

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1

I tried to place an order on 2/24/16 that totaled over $170. When I clicked "place order" I was instructed that the...

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1

Received a clear coupon for 20% off (coupon had a few exclusions: lessons, etc.)after signing up for email promos...

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1

I placed an order for a Chevron Stiped Skirt March 6, 2016. I was told that it was back-ordered and they would ship by...

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LL Bean and Coldwater Creek Latest Reviews

Recent published reviews
1

I typically do not write reviews however just got off the phone after speaking with a not very nice customer service age...

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1

I purchased two pair of slacks from Coldwater Creek and returned them in June 2020. I used their return label which had...

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1.2

Administrative Switchboard was closed Friday @ 2PM.
Stated hours M to F until 4PM???
Was transferred to Corporate -
NO ANSW...

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1

I returned 4 items in July totaling over $400. I never received the usual email stating that they had received my...

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LL Bean and Coldwater Creek Products and Services

Most reviewed product and services
  • Ll Bean Customer Care (35 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (9 reviews)
  • Coldwater Creek Customer Care (35 reviews)
  • Coldwater Creek Shipping Service (33 reviews)
  • Coldwater Creek Clothing (19 reviews)