PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coldwater Creek and LL Bean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coldwater Creek

Coldwater Creek

Has Verified Representatives
1.9
LL Bean

LL Bean

2.0
Coldwater Creek
LL Bean

Coldwater Creek and LL Bean Overview

Total reviews
207
180
Company responses
31
0
Issues resolved
2
3

Coldwater Creek and LL Bean Consumer Ratings

Rank
440 out of 2060 in Footwear and Clothing category
362 out of 2060 in Footwear and Clothing category
Customer service
353 in category
272 in category
Exchange, Refund and Cancellation Policy
355 in category
313 in category
Price Affordability
512 in category
475 in category
Advertised vs Delivered
319 in category
307 in category

Coldwater Creek and LL Bean Rating Details

Customer service
1.4 (114 reviews)
1.6 (94 reviews)
Reviewer's quote

...Called customer service immediately and they said, "send it back we will send another. They sent another bag, same problem, all marked up. This bag was over 200...

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...Great products and customer service, until about two years ago. What happened? Did they get a *** new CEO? What gives? Products are cheap, clothes are just plain old ugly &;;;;;;; frumpy, they wont accept returns and honor their own policy..

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Exchange, Refund and Cancellation Policy
1.4 (97 reviews)
1.5 (86 reviews)
Reviewer's quote

...I need to immediately return these dresses for a FULL REFUND. I will not hesitate to contact the Better Business Bureau if this matter is not satisfactorily resolved ASAP. As a senior, I need my money refunded now...

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...They say they have a one year returns policy for items. The coat was pricey and not very attractive but it seemed alright. The second time I wore it the zipper stuck and would not come unstuck and I had to pull the damn thing off over my head...

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Price Affordability
2 (92 reviews)
2.2 (76 reviews)
Reviewer's quote

The sweater was ordered online at regular price. It was too big so when I was filling out the return form, the shipping list/invoice said "Final Sale" meaning no returns or exchanges. (I was charged the sale price...

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...Clearly shoddy workmanship at ultra premium price. I recommend that no one buy these boots as I’ve since heard from others how the stitching disintegrates in a short while..

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Advertised vs Delivered
1.7 (91 reviews)
1.7 (76 reviews)
Reviewer's quote

Ordered 9 items on sale(only way to afford them) 3 1/2 months ago and still not all delivered. They keep changing the back order date every time I check it. Now I have to wait until July to get news that I will have to wait until August! On top of that, I received most recent issue of their...

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...Bought a different pair in a different style and got a ship date and the day they were to be delivered I received an e-mail saying the order was delayed. Of course they charged my account way before they were shipped. I called customer service and asked what was going on...

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Coldwater Creek and LL Bean Pros and Cons

Pros
  • Style of clothing
  • Product i was going to purchase
  • What i thought was going to be top quality products
  • Product selection online
  • Prodcut selection
  • Products
Cons
  • Customer service and return charge policy
  • Customer services lacks ability to help customer
  • Poor customer service
  • Poor customer service
  • Way it currently operates
  • Quality of products in decline

Coldwater Creek and LL Bean Most Positive Reviews

Top rated reviews
5

I ordered a white tshirt. I purchased it in April. It is now June. I have worn it approximately. four times. There are n...

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5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

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5

Needed to cancel an item on back order as I was leaving the country before it would arrive. Like Explained my request to...

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5

The manager named kevin that workes at ll bean . Is being really aggressive to me andhes being negitive to his...

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Coldwater Creek and LL Bean Most Critical Reviews

Lowest rated reviews
1

I tried to place an order on 2/24/16 that totaled over $170. When I clicked "place order" I was instructed that the...

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1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

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1

I placed an order for a Chevron Stiped Skirt March 6, 2016. I was told that it was back-ordered and they would ship by...

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1

Received a clear coupon for 20% off (coupon had a few exclusions: lessons, etc.)after signing up for email promos...

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Coldwater Creek and LL Bean Latest Reviews

Recent published reviews
1

I purchased a handbag in June, 2020. It had been used. The leather was all scratched. Called customer service...

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1

Bought a few items for my grandkids. Some of the items didnt fit. And I must add that the kids didnt like these clothes...

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No votes

I had ordered four items from their going out of business sale. I received only one item. I contacted them through...

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1

I gained weight and needed a new coat and because of COVID I did not want to shop in store for a raincoat. A co-worker...

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Coldwater Creek and LL Bean Products and Services

Most reviewed product and services
  • Coldwater Creek Customer Care (35 reviews)
  • Coldwater Creek Shipping Service (33 reviews)
  • Coldwater Creek Clothing (15 reviews)
  • Ll Bean Customer Care (34 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (9 reviews)