PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coldwater Creek and LL Bean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coldwater Creek
LL Bean

Coldwater Creek and LL Bean Overview

Total reviews 233 190
Company responses 31 0
Issues resolved 3 3

Coldwater Creek and LL Bean Consumer Ratings

Rank
471 out of 2184 in Footwear and Clothing category
451 out of 2184 in Footwear and Clothing category
Customer service
381 in category
293 in category
Exchange, Refund and Cancellation Policy
397 in category
360 in category
Price Affordability
542 in category
531 in category
Delivery Service
376 in category
257 in category

Coldwater Creek and LL Bean Rating Details

Customer service
1.4 (125 reviews)
1.5 (102 reviews)
Reviewer's quote

...Terrible customer service after being a customer for almost 20 years..

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...So we are out $300 and tax and had an awful customer service experience to boot. They lied about their returns policy. I will never shop here again - what a bunch of thieves..

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Exchange, Refund and Cancellation Policy
1.4 (112 reviews)
1.5 (93 reviews)
Reviewer's quote

...Im trying to check on a vest I returned for an exchange but never received..

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...The returns policy is clear - they have no right to say they accept items for one year and then decide not to on a whim..

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Price Affordability
2 (102 reviews)
2.1 (82 reviews)
Reviewer's quote

...must a customer with good standings have to pay the price for its closure. Bummer..

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...Clearly shoddy workmanship at ultra premium price. I recommend that no one buy these boots as I’ve since heard from others how the stitching disintegrates in a short while..

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Delivery Service
1.7 (101 reviews)
2.1 (81 reviews)
Reviewer's quote

Because every time I call the customer service number it makes three buzzing sounds and then disconnects..

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...An evil Poltergeist has taken over customer dis-service..

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Coldwater Creek and LL Bean Pros and Cons

Pros
  • Product i was going to purchase
  • Style of clothing
  • Choices of products and colors
  • Product selection online
  • Prodcut selection
  • Products
Cons
  • Customer service and return charge policy
  • Customer services lacks ability to help customer
  • Poor customer service
  • Poor customer service
  • Way it currently operates
  • Unpleasant returns experience

Coldwater Creek and LL Bean Most Positive Reviews

Top rated reviews
5

I ordered a white tshirt. I purchased it in April. It is now June. I have worn it approximately. four times. There are n...

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5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

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5

Needed to cancel an item on back order as I was leaving the country before it would arrive. Like Explained my request to...

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5

The manager named kevin that workes at ll bean . Is being really aggressive to me andhes being negitive to his...

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Coldwater Creek and LL Bean Most Critical Reviews

Lowest rated reviews
1

I tried to place an order on 2/24/16 that totaled over $170. When I clicked "place order" I was instructed that the...

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1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

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1

I placed an order for a Chevron Stiped Skirt March 6, 2016. I was told that it was back-ordered and they would ship by...

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1

Received a clear coupon for 20% off (coupon had a few exclusions: lessons, etc.)after signing up for email promos...

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Coldwater Creek and LL Bean Latest Reviews

Recent published reviews
No votes

Track an order Due in November

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1

I should have read the reviews on this website before purchasing a new parka from Bean. I ordered online because of...

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No votes

I have tried to call to place an order and the phone keeps ringing busy. Have tried several times

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No votes

Ordered large flannel shirts. They were humungous. Gave them away to the homeless. Letting you know that you can check...

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Coldwater Creek and LL Bean Products and Services

Most reviewed product and services
  • Coldwater Creek Shipping Service (33 reviews)
  • Coldwater Creek Clothing (19 reviews)
  • Coldwater Creek Shirt (9 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (9 reviews)
  • Ll Bean Coat (8 reviews)