PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coldwater Creek and LL Bean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coldwater Creek
LL Bean

Coldwater Creek and LL Bean Overview

Total reviews 270 208
Company responses 31 0
Issues resolved 3 3

Coldwater Creek and LL Bean Consumer Ratings

Rank
592 out of 2468 in Footwear and Clothing category
571 out of 2468 in Footwear and Clothing category
Customer service
439 in category
335 in category
Exchange, Refund and Cancellation Policy
489 in category
439 in category
Price Affordability
741 in category
632 in category
Delivery Service
433 in category
274 in category

Coldwater Creek and LL Bean Rating Details

Customer service
1.3 (144 reviews)
1.5 (116 reviews)
Reviewer's quote

...Customer service is so poor that I have closed my credit card with them and will never order from them again. Don't waste your time or money. Shame on whoever bought and destroyed a great business...

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A call back from their customer service department acknowledged that they were indeed as I described but that because I had owned them for several years that Bean would not make good on their warranty and replace them, even if I paid for part of this exchange price. I had them send the shoes back...

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Exchange, Refund and Cancellation Policy
1.3 (131 reviews)
1.4 (107 reviews)
Reviewer's quote

...I contacted customer service, and they said nothing they could do to replace or refund. Disputed the charge thru my credit card, and Coldwater wasn't about to do the right thing. I got billed for a shipment I never got..

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I cannot believe what happened to this company. The quality of products is now crap. Customer care sucks. Nothing is ever in stock. Everything is overpriced. And wtf re the fraudulent returns policy? I will never shop here again - but years ago I used to spend thousands of dollars here buying vests...

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Price Affordability
2 (119 reviews)
2 (94 reviews)
Reviewer's quote

...must a customer with good standings have to pay the price for its closure. Bummer..

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...Clearly shoddy workmanship at ultra premium price. I recommend that no one buy these boots as I’ve since heard from others how the stitching disintegrates in a short while..

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Delivery Service
1.7 (118 reviews)
2.1 (91 reviews)
Reviewer's quote

...Customer service worthless. Very upset. Will never shop here again..

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The email never came, and the day before scheduled delivery I got nervous. It took three store employees (including the manager) nearly half an hour to get me an order number but they still couldn't give me a receipt. I called the warehouse and found that the order was now scheduled to be shipped...

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Coldwater Creek and LL Bean Pros and Cons

Pros
  • Product i was going to purchase
  • Choices of products and colors
  • Style of clothing
  • Product selection online
  • Product
  • Prodcut selection
Cons
  • Customer service and return charge policy
  • Customer services lacks ability to help customer
  • Customer service and lack of communication
  • Poor customer service
  • Way it currently operates
  • Unpleasant returns experience

Coldwater Creek and LL Bean Most Positive Reviews

Top rated reviews
5

I ordered a white tshirt. I purchased it in April. It is now June. I have worn it approximately. four times. There are n...

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5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

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5

Needed to cancel an item on back order as I was leaving the country before it would arrive. Like Explained my request to...

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5

The manager named kevin that workes at ll bean . Is being really aggressive to me andhes being negitive to his...

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Coldwater Creek and LL Bean Most Critical Reviews

Lowest rated reviews
1

I tried to place an order on 2/24/16 that totaled over $170. When I clicked "place order" I was instructed that the...

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1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

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1

I placed an order for a Chevron Stiped Skirt March 6, 2016. I was told that it was back-ordered and they would ship by...

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1

Received a clear coupon for 20% off (coupon had a few exclusions: lessons, etc.)after signing up for email promos...

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Coldwater Creek and LL Bean Latest Reviews

Recent published reviews
1

Deeply disappointed in a company I have loved for years. Prices are outrageous and quality has declined.
Customer service...

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1

I've purchased clothes from Bean since I was in college. Never had an issue until now. I bought a raincoat that had the...

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1.3

This company has recently been bought out, and puts shame to the name of coldwater creek! They will do anything for a...

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1.1

I cannot believe what happened to this company. The quality of products is now crap. Customer care sucks. Nothing is...

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