PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coldwater Creek and LL Bean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coldwater Creek
LL Bean

Coldwater Creek and LL Bean Overview

Total reviews
153
161
Company responses
31
0
Issues resolved
2
3

LL Bean was first mentioned on PissedConsumer on Sep 2, 2008 and since then this brand received 161 reviews. It is 8 reviews more than Coldwater Creek received since Jun 12, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with LL Bean customer support team than with Coldwater Creek customer service.

Coldwater Creek and LL Bean Consumer Ratings

Rank
304 out of 2463 in Footwear and Clothing category
282 out of 2463 in Footwear and Clothing category
Customer service
296 in category
227 in category
Delivery Service
310 in category
182 in category
Exchange, Refund and Cancellation Policy
280 in category
266 in category

According to consumer ratings and reviews, LL Bean ranks 22 points higher in the Footwear and Clothing category than Coldwater Creek. People gave Coldwater Creek 1.4 stars for Customer service criterion in Footwear and Clothing category and it is 616 points higher than the worst rated brand in this category. At the same time, LL Bean was rated 1.6 stars for Customer service criterion in this category and it is 685 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that LL Bean has a higher rating than Coldwater Creek. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Coldwater Creek 1.4 stars and it is 69% greater than other in category. LL Bean however was rated 1.5 stars and it is 71% greater than other in category.

Coldwater Creek and LL Bean Rating Details

Customer service
1.4 (82 reviews)
1.6 (85 reviews)
Reviewer's quote

I CALLED CUSTOMER SERVICE AND ORDERED A NEW ONE IN A SIZE I WAS GUESSING WOUDL FIT (YOU N E V E R CAN TELL WITH THESE IDIOTS), AND I DID IT BEFORE RETURNING THE MAL-FITTING DRESS I'D WAITED MONTHS FOR. I NEVER RECEIVED THE REPLACEMENT. WHEN I CALLED TO INQUIRE WHAT TH EHELL HAD GONE WRONG, I WAS...

Elberta

I am a customer and a former worker too. The quality of their stuff has really gone downhill it's *** Blankets and sheet fall apart. Coat is piece of *** with feathers come out...

JD S
Delivery Service
1.7 (69 reviews)
2.3 (67 reviews)
Reviewer's quote

The Customer service rep was rude, impatient, bullying, unprofessional, raised her voice & tried to intimidate. Whatever company is currently running Coldwater Creek needs to screen their service reps more thoroughly, train them how to be customer service reps, record & regularly review their...

JE K

...Someone needs to teach them some customer service skills..

Windmillchaser
Exchange, Refund and Cancellation Policy
1.4 (68 reviews)
1.5 (77 reviews)
Reviewer's quote

I returned a scarf, and I received a refund for the price I paid for the scarf, minus the taxes they collected from me saying that they could not refund the taxes because they paid already paid the state of California the taxes. I have never encountered this problem with any other online clothing...

Patty S

...Also I had a brand new light weight jacket a little over year old wrong color they won't exchange I am out $220 and $150 tried for days they won't help. ME..

Stevrn K

Coldwater Creek and LL Bean Pros and Cons

Pros
  • Product i was going to purchase
  • What i thought was going to be top quality products
  • Style of clothing
  • Product selection online
  • Prodcut selection
  • Products
Cons
  • Customer service and return charge policy
  • Customer services lacks ability to help customer
  • Promises not kept
  • Poor customer service
  • Way it currently operates
  • Quality of products in decline

Coldwater Creek and LL Bean Most Positive Reviews

Top rated reviews
5

I ordered a white tshirt. I purchased it in April. It is now June. I have worn it approximately. four times. There are n...

5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

Coldwater Creek and LL Bean Most Critical Reviews

Lowest rated reviews
1

I tried to place an order on 2/24/16 that totaled over $170. When I clicked "place order" I was instructed that the...

1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

Coldwater Creek and LL Bean Latest Reviews

Recent published reviews
1.2

I had a simple size exchange transaction (11/9/19). The Customer service rep was rude, impatient, bullying,...

Read all 153 reviews
1.4

A couple months ago I bought 2 shirts from LL Bean online. They arrived in a reasonable amount of time. They were too...

Read all 161 reviews

Coldwater Creek and LL Bean Products and Services

Most reviewed product and services
  • Coldwater Creek Customer Care (34 reviews)
  • Coldwater Creek Shipping Service (27 reviews)
  • Coldwater Creek Clothing (11 reviews)
  • Ll Bean Customer Care (29 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (8 reviews)