PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hakim Optical and Cohens Fashion Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hakim Optical
Cohens Fashion Optical

Hakim Optical and Cohens Fashion Optical Overview

Total reviews
267
107
Company responses
0
0
Issues resolved
4
2

Hakim Optical and Cohens Fashion Optical Consumer Ratings

Rank
89 out of 477 in Medical Supplies and Equipment category
126 out of 477 in Medical Supplies and Equipment category
Customer service
68 in category
93 in category
Price Affordability
75 in category
135 in category
Diversity of Products or Services
56 in category
124 in category
Product or Service Quality
94 in category
124 in category

Hakim Optical and Cohens Fashion Optical Rating Details

Customer service
1.6 (129 reviews)
1.4 (32 reviews)
Reviewer's quote

...Worst customer service I have ever experienced. People need their glasses. I've tried to contact them multiple times with no luck...

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I contacted this Cohen's store that told me to contact their headquarters’ customer service and provided me with the phone number. Numerous times, I called but that phone only had an answering machine hooked up. Despite leaving them numerous messages and time spent, Cohen's never returned my calls...

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Price Affordability
2.2 (104 reviews)
1.6 (23 reviews)
Reviewer's quote

...I went online and to a small shop for two more pairs of glasses and got both for their price ( on sale). No problems..

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...I had bought reading glasses there in mid-December and had my eyes examined as part of the price. I had the misfortune of dealing with the so-called store manager: MEL. He tried to charge me again for an exam but that's not the issue here...

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Diversity of Products or Services
2.5 (97 reviews)
1.6 (22 reviews)
Reviewer's quote

...they give one time warranty because they know quite well their products quality and they know quite well that all customers will need to return frames more than once. To be honest it surprises me this was my experience from Hakim based on past experiences ..

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...I would like to review this illegal crime that Cohen's Fashion Optical selling overprice health care service and reject to refund the consumer when the good/services not as expected. the address of this branch is 117 Orchard St. New York, NY 10002 P:(212)674-1986 cfo001@cohensfashionoptical...

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Product or Service Quality
1.6 (96 reviews)
1.3 (20 reviews)
Reviewer's quote

You would think that they would at least have a lab open to perform emergency service. A competitor of theirs offered to help me out but was unable to since the frames have to be replaced due to manufacturing defect. I purchased my first set of glasses over 10 years ago and said to myself, never...

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I hope this review will 1) prevent future customers from falling victim to overpriced products & unprofessional customer service 2) will force the store to always DISCLOSE everything that I am about to tell you. First of all, I have been going to Cohen's Fashion Optical on W. 96th & Bway for a...

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Hakim Optical and Cohens Fashion Optical Pros and Cons

Pros
  • Friendly staff
  • Variety of frames
  • Gentleman who initially helped me choose my frames
  • Doctor steady
  • Sub par
  • Lousy product
Cons
  • Very poor customer service
  • Way i was treated
  • People and the service
  • Horrible customer service
  • Staff not honest
  • Do not use them

Hakim Optical and Cohens Fashion Optical Most Positive Reviews

Top rated reviews
5

I have been a Akim Optical customer since they open first it was in Calgary and now I live on Grand Manan island in...

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5

The Dr. Is very professional and precise will tell you his opinion on whats best for your eyes. Valerie wa kind and help...

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5

Stone Rd. Mall Guelph Hakim Optical Excellent personnel, very freindly and very helpful indeed. Had three visits and...

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4.5

received a call back issues being resolved.

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Hakim Optical and Cohens Fashion Optical Most Critical Reviews

Lowest rated reviews
1

Been going to Hakim for the last ten years. Decided to get contacts, The guy who did the consult was great, and told...

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1

I ordered my glasses at the store on 53rd street, New York, on November 7th. At first, they gave me a bad quality...

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1

Bought prescription sunglasses in Feb...glasses pretty much fell apart in may & had to order new ones...end of...

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1

I ordered a pair of prescription sunglasses which are not the right prescription at all. I was "examined" by someone cl...

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Hakim Optical and Cohens Fashion Optical Latest Reviews

Recent published reviews
1.3

Why am I still waiting after 3 weeks for replacement glasses due to defective lenses due to poor quality control

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No votes

Cohens close the it's location in marketplace mall here in Rochester ny14623

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1.4

I had my my eye exam at vogue optical by my optometrist and Hakim optical is saying that I had my eye exam at their...

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No votes

I went in to pay what I thought was final payment of $400 on $869 glasses. The woman said I owed a total of $869....I...

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Hakim Optical and Cohens Fashion Optical Products and Services

Most reviewed product and services
  • Hakim Optical Eyeglasses (62 reviews)
  • Hakim Optical Customer Care (35 reviews)
  • Hakim Optical Manager (14 reviews)
  • Cohens Fashion Optical Customer Care (11 reviews)
  • Cohens Fashion Optical Doctor (9 reviews)
  • Cohens Fashion Optical Eye Exam (4 reviews)