PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Primus Canada and Cogeco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primus Canada

Primus Canada and Cogeco Overview

Total reviews
Company responses
Issues resolved

Primus Canada was first mentioned on PissedConsumer on Sep 3, 2007 and since then this brand received 494 reviews. It is 490 reviews more than Cogeco received since Mar 9, 2012.

Primus Canada and Cogeco Consumer Ratings

258 out of 1909 in Telecommunications category
248 out of 1909 in Telecommunications category
Customer service
249 in category
144 in category
Product or Service Quality
238 in category
413 in category
Price Affordability
157 in category
199 in category

According to consumer ratings and reviews, Cogeco ranks 10 points higher in the Telecommunications category than Primus Canada. People gave Primus Canada 1.2 stars for Customer service criterion in Telecommunications category and it is 321 points higher than the worst rated brand in this category. At the same time, Cogeco was rated 1.5 stars for Customer service criterion in this category and it is 426 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Primus Canada has a higher rating than Cogeco. Regarding Price Affordability criterion, consumers gave Primus Canada 2.2 stars and it is 72% greater than other in category. Cogeco however was rated 2 stars and it is 65% greater than other in category.

Primus Canada and Cogeco Rating Details

Customer service
1.2 (193 reviews)
1.5 (2 reviews)
Reviewer's quote

...Wretched customer service. Nickeling and diming customers earns you a reputation, and a very poor one. Lars Toronto..


That night I called Cogeco customer service line several times. I talked to Steve, he told me he didn't understand why the guy couldn't hook up the phone ,since we already have Cogeco for our internet and TV. I then talked to a supervisor who told me if I booked another appointment ,He would...

Product or Service Quality
1.4 (170 reviews)
1 (1 review)
Reviewer's quote

...Not a reliable service at all. Also VOIP home phone does not reconnect to server correctly after internet goes down. Complete scam, very surprised Costco endorses Primus..


Tv went out on may7, phone to report. They said they would send me a new digital box. Never happened, when I phone them 7 days later I was informed the guy I talked to NEVER! put the order in. Second guy sent me a new box and it arrived on the 24th. I hooked it up and called to have it activated...

Michael L
Price Affordability
2.2 (160 reviews)
2 (1 review)
Reviewer's quote

There is a price difference of $20 between the two; my son got to use the old Shaw line but I have Telus' old line (although I had been a Shaw customer) and I pay $20 MORE than my son, monthly and finally 3 - not all phones work with the Primus digital phone line. I have Vtech phones and although...

Fred H

No items

Primus Canada and Cogeco Pros and Cons

  • Price
  • Unlimited available internet
  • Price the best
No votes
  • Worst customer service
  • Poorest follow up with customers
  • Customer service
  • Their installation guy
  • He lies like a rug

Primus Canada and Cogeco Most Positive Reviews

Top rated reviews

I cancelled the service before they even called me to confirm that I still wanted it, after filling papers at COSCO,...

No votes

Primus Canada and Cogeco Most Critical Reviews

Lowest rated reviews

I've just about to had it with this ISP...
Randomly, it disconnects through the day for no reason. The most annoying pa...


Tv went out on may7, phone to report. They said they would send me a new digital box. Never happened, when I phone them...

Primus Canada and Cogeco Latest Reviews

Recent published reviews

I was met by Primus Agents in a local Costco warehouse last summer, and was assured that I could cancel after reviewing...

Read all 494 reviews

On Friday Feb 13 th Cogeco Cable was suppose to come over and change our phone from Bell to Cogeco.When the person a...

Read all 4 reviews

Primus Canada and Cogeco Products and Services

Most reviewed product and services
  • Primus Canada Internet Service (161 reviews)
  • Primus Canada Phone Service (51 reviews)
  • Primus Canada Customer Care (45 reviews)
  • Cogeco Customer Care (1 review)