PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coast Spas and Total Air Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coast Spas
Total Air Care

Coast Spas and Total Air Care Overview

Total reviews
97
308
Company responses
0
0
Issues resolved
6
2

Coast Spas and Total Air Care Consumer Ratings

Rank
39 out of 255 in Pools, Spas and Plumbing Supplies category
57 out of 319 in Heating, Cooling and Air Conditioning category
Product or Service Quality
32 in category
39 in category
Customer service
22 in category
38 in category
Price Affordability
50 in category
48 in category
Value for money
44 in category
38 in category

Coast Spas and Total Air Care Rating Details

Product or Service Quality
2.1 (37 reviews)
1.3 (154 reviews)
Reviewer's quote

...It was off waiting service but this event happened during the time I was in communication about the cracks...

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...The work they did was fine it’s the after service care that’s rotten. My system has an energy rebate which requires the tech name/ code which I don’t have. It’s been 2 months and I have not received those forms yet...

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Customer service
2.3 (35 reviews)
1.4 (160 reviews)
Reviewer's quote

Worst customer service ever! It is very unfortunate that this store is the only distributor of Coast Spas, or we would have gone somewhere else long ago. I have never had a worse experience with a company. We bought a house that has both a hot tub and a swim spa from Coast Spas, it needed to be...

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The customer service I received was one of ole well, we didnt do it so I dont know what to tell you. I have called around to other companies for the assistance however no other company wants to be liable for Total Air Cares mess. I feel Total Air Care needs to admit their faults and make it right...

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Price Affordability
2.6 (33 reviews)
1.5 (118 reviews)
Reviewer's quote

For three months now I have been Do not purchas

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...00 off the consumer That is price gouging. I have already contacted the Attorney General of Florida about this. They are total rip offs..

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Value for money
1.9 (30 reviews)
1.3 (114 reviews)
Reviewer's quote

...a persons physical health either sicne I have told them this many times, so they do not care about PEOPLE IN GENERAL they are only interested in taking your money. Patricia: I have not heard back on my request of last week see below....

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...Don't waste your money..

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Coast Spas and Total Air Care Pros and Cons

Pros
  • Using hot tub
  • Owning a reliable hot tub
  • Enjoying my tub with friends and family
  • Speed of completion of work order
  • Great customer service
  • Timeliness
Cons
  • Service and cost of repairs
  • Unresponsive
  • Service
  • Poor customer service
  • Incompetant
  • Poor service and incompetent help

Coast Spas and Total Air Care Most Positive Reviews

Top rated reviews
5

I have had a Coast Spas Infinity Edge Phantom for three years now and had nothing but enjoyment from it.
My Family and...

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5

On our coldest day (18 degrees) our gas heater stopped working. We went on line to American Home Shield and presented o...

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5

The only two manufacturers left in 2016 that keep their ISO 9001 Quality Certification is Coast Spas and Watkins...

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5

I am very pleased with the work this company preformed. I called in to schedule an appointment and was only on hold for...

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Coast Spas and Total Air Care Most Critical Reviews

Lowest rated reviews
1

We have had the same problems as most with poor quality jet blow out, motor failed wood rotted out in first year....

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1

This is the absolute worst company of any genre that I have had the misfortune to deal with. Do NOT under any...

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1

Terrible. Awful. Worse reps out there. No product pride. Terrible from every criteria you can list.

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1

We scheduled with them on Thursday and they said they couldn't come till Tuesday. Then on Tuesday my tenants took off...

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Coast Spas and Total Air Care Latest Reviews

Recent published reviews
1.8

8 MONTHS HAVE NOW PASSED... On Oct 18, 2019, I Contacted Coast Spa warranty department regarding cracks on a 4 year old...

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1.5

DO NOT USE this company!! I have never had such a horrible experience-it has been 3 weeks (without a/c in July in...

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1.2

For three months now I have been Do not purchas

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1

Told me removal of panel, housing, around coils was not part of inspection and yearly cleaning. So for 70$ the tech....

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Coast Spas and Total Air Care Products and Services

Most reviewed product and services
  • Coast Spas Hot Tub (45 reviews)
  • Coast Spas Hot Tub Repair (5 reviews)
  • Coast Spas Customer Care (3 reviews)
  • Total Air Care Air Conditioner Repair (142 reviews)
  • Total Air Care Customer Care (36 reviews)
  • Total Air Care Repair (23 reviews)