PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coast Spas and Master Spas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coast Spas
Master Spas

Coast Spas and Master Spas Overview

Total reviews
97
271
Company responses
0
187
Issues resolved
6
5

Coast Spas and Master Spas Consumer Ratings

Rank
39 out of 255 in Pools, Spas and Plumbing Supplies category
9 out of 255 in Pools, Spas and Plumbing Supplies category
Product or Service Quality
32 in category
20 in category
Customer service
22 in category
17 in category
Price Affordability
50 in category
19 in category
Value for money
44 in category
17 in category

Coast Spas and Master Spas Rating Details

Product or Service Quality
2.1 (37 reviews)
2.7 (87 reviews)
Reviewer's quote

...It was off waiting service but this event happened during the time I was in communication about the cracks...

Read full review

...My recommendation is not to go to Master Spa in St Louis Park Mn very very poor customer service experience..

Read full review
Customer service
2.3 (35 reviews)
2.5 (113 reviews)
Reviewer's quote

Worst customer service ever! It is very unfortunate that this store is the only distributor of Coast Spas, or we would have gone somewhere else long ago. I have never had a worse experience with a company. We bought a house that has both a hot tub and a swim spa from Coast Spas, it needed to be...

Read full review

...These are the guys at the post purchase end! You will avoid what so many have, extremely poor warranty and customer service care. This company is about volume and profit. I have never filed a complaint or been to court in my 62 years, MS is my first! Dont believe me, do your own Independant research...

Read full review
Price Affordability
2.6 (33 reviews)
3.1 (92 reviews)
Reviewer's quote

For three months now I have been Do not purchas

Read full review

...Also the foot blaster alone is worth the price! - Don Bentley..

Read full review
Value for money
1.9 (30 reviews)
2.9 (81 reviews)
Reviewer's quote

...a persons physical health either sicne I have told them this many times, so they do not care about PEOPLE IN GENERAL they are only interested in taking your money. Patricia: I have not heard back on my request of last week see below....

Read full review

...00 and wait several days for them to come out after paying a substantial amount of money for the tub. (Had to drain 400 gallons and refill 400)A short time later we had a foot massage jet pop out another 80. 00 service call and drain 400 and refill 400...

Read full review

Coast Spas and Master Spas Pros and Cons

Pros
  • Using hot tub
  • Owning a reliable hot tub
  • Enjoying my tub with friends and family
  • Master blaster foot jets
  • What they sold me
  • Reputation for quality
Cons
  • Service and cost of repairs
  • Unresponsive
  • Service
  • Customer service
  • Lack of service
  • Support

Coast Spas and Master Spas Most Positive Reviews

Top rated reviews
5

I have had a Coast Spas Infinity Edge Phantom for three years now and had nothing but enjoyment from it.
My Family and...

Read full review
5

1st when I purchased my tub at a dealer for Master Spa was told wait 6 weeks,wound up being 3 mo. NOISY told it should...

Read full review
5

The only two manufacturers left in 2016 that keep their ISO 9001 Quality Certification is Coast Spas and Watkins...

Read full review
5

We purchased a spa at the expo center in Redmond. We saw the ad on T.V and after considering a purchase at a retailer...

Read full review

Coast Spas and Master Spas Most Critical Reviews

Lowest rated reviews
1

We have had the same problems as most with poor quality jet blow out, motor failed wood rotted out in first year....

Read full review
1

Made a huge mistake purchasing a Master Spa from a fairground here in California and the American Made company in Indian...

Read full review
1

Terrible. Awful. Worse reps out there. No product pride. Terrible from every criteria you can list.

Read full review
1

We went to their show at the fairgrounds, their ads were misleading. They were the only hot tub on display and all were...

Read full review

Coast Spas and Master Spas Latest Reviews

Recent published reviews
1.8

8 MONTHS HAVE NOW PASSED... On Oct 18, 2019, I Contacted Coast Spa warranty department regarding cracks on a 4 year old...

Read full review
1.3

Swim spa is 1 month overdue and 3 different explanations from 3 different reps. One said it is in production . Another...

Read full review
1.2

For three months now I have been Do not purchas

Read full review
No votes

Ordered Spa 10 weeks ago.on May 16 /2020 and its July 30 th.
we were told August 12 th for production no clue on delivery...

Read full review

Coast Spas and Master Spas Products and Services

Most reviewed product and services
  • Coast Spas Hot Tub (45 reviews)
  • Coast Spas Hot Tub Repair (5 reviews)
  • Coast Spas Customer Care (3 reviews)
  • Master Spas Hot Tub (82 reviews)
  • Master Spas Customer Care (18 reviews)
  • Master Spas Twilight Series Ts 7.2 Hot Tub (8 reviews)