PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coast Spas and Jacuzzi as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coast Spas
Jacuzzi

Coast Spas and Jacuzzi Overview

Total reviews
97
33
Company responses
0
0
Issues resolved
6
0

Coast Spas and Jacuzzi Consumer Ratings

Rank
39 out of 255 in Pools, Spas and Plumbing Supplies category
66 out of 255 in Pools, Spas and Plumbing Supplies category
Product or Service Quality
33 in category
80 in category
Customer service
23 in category
51 in category
Price Affordability
51 in category
52 in category
Value for money
45 in category
61 in category

Coast Spas and Jacuzzi Rating Details

Product or Service Quality
2.1 (37 reviews)
1.3 (12 reviews)
Reviewer's quote

...It was off waiting service but this event happened during the time I was in communication about the cracks...

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... 2 years prior to my compliant? I purchased this unit because of the Jacuzzi name!! Furious about the attitude of this world brand!! Think before you buy this product! I want a reply from the manufacturers in the USA and what are they prepared to do about, if anything?....

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Customer service
2.3 (35 reviews)
1.5 (10 reviews)
Reviewer's quote

Worst customer service ever! It is very unfortunate that this store is the only distributor of Coast Spas, or we would have gone somewhere else long ago. I have never had a worse experience with a company. We bought a house that has both a hot tub and a swim spa from Coast Spas, it needed to be...

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...er, installed on flat slab base and told my local Monmouthshire company when I asked about the wooden base told “don't worry the base is treated wood” Customer care UK not interested, replied with stock answer of Warranty” no customer loyalty at all! As far as I am concerned this unit has an “Inherent Fault" which means it is a manufacturing fault. Since the unit was ...

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Price Affordability
2.6 (33 reviews)
2.6 (12 reviews)
Reviewer's quote

For three months now I have been Do not purchas

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Part for tankless hot water

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Value for money
1.9 (30 reviews)
1.6 (11 reviews)
Reviewer's quote

...a persons physical health either sicne I have told them this many times, so they do not care about PEOPLE IN GENERAL they are only interested in taking your money. Patricia: I have not heard back on my request of last week see below....

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...As a note I have had hot tubs for over 30 years with out any problems but Jacuzzi was not worth the extra money nor is dealing with Allstate Home Leisure..

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Coast Spas and Jacuzzi Pros and Cons

Pros
  • Using hot tub
  • Owning a reliable hot tub
  • Enjoying my tub with friends and family
  • Great for pain relief
  • Excellent for relaxation
  • Using a spa - quite frankly any spa will do
Cons
  • Service and cost of repairs
  • Unresponsive
  • Service
  • Customer service
  • Product and replacement product
  • Websit is not helpful at all for service

Coast Spas and Jacuzzi Most Positive Reviews

Top rated reviews
5

I have had a Coast Spas Infinity Edge Phantom for three years now and had nothing but enjoyment from it.
My Family and...

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4.2

The hinge on the mirror door is defective and I can’t hang the door yet. The door can’t be correctly adjusted. I spoke...

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5

The only two manufacturers left in 2016 that keep their ISO 9001 Quality Certification is Coast Spas and Watkins...

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No votes

Coast Spas and Jacuzzi Most Critical Reviews

Lowest rated reviews
1

We have had the same problems as most with poor quality jet blow out, motor failed wood rotted out in first year....

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1

I purchased a new Jacuzzi J-480 a couple of years ago for $12,000. It recently started to develop surface cracks all...

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1

Terrible. Awful. Worse reps out there. No product pride. Terrible from every criteria you can list.

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1

Yes that is right. I called to get service for my year old Jacuzzi hot tub. It will not heat up. I was told the normal s...

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Coast Spas and Jacuzzi Latest Reviews

Recent published reviews
1.8

8 MONTHS HAVE NOW PASSED... On Oct 18, 2019, I Contacted Coast Spa warranty department regarding cracks on a 4 year old...

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No votes

The water keeps running when you flush the commode

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1.2

For three months now I have been Do not purchas

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1.5

J235 4.5 years old and wooden base is rotten, paid £7.5k for this unit and one would expect it to last much longer,...

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Coast Spas and Jacuzzi Products and Services

Most reviewed product and services
  • Coast Spas Hot Tub (45 reviews)
  • Coast Spas Hot Tub Repair (5 reviews)
  • Coast Spas Customer Care (3 reviews)
  • Jacuzzi Hot Tub (4 reviews)
  • Jacuzzi Toilet (2 reviews)
  • Jacuzzi F1aa0007np Faucet (1 review)