PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thor Industries and Coachmen Rv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thor Industries
Coachmen Rv

Thor Industries and Coachmen Rv Overview

Total reviews
288
145
Company responses
0
0
Issues resolved
2
5

Thor Industries was first mentioned on PissedConsumer on Jun 1, 2012 and since then this brand received 288 reviews. It is 143 reviews more than Coachmen Rv received since Jun 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Coachmen Rv customer support team than with Thor Industries customer service.

Thor Industries and Coachmen Rv Consumer Ratings

Rank
764 out of 5290 in Dealers category
454 out of 5290 in Dealers category
Customer service
484 in category
353 in category
Product or Service Quality
533 in category
417 in category
Staff
534 in category
322 in category

According to consumer ratings and reviews, Coachmen Rv ranks 310 points higher in the Dealers category than Thor Industries. People gave Thor Industries 1.4 stars for Customer service criterion in Dealers category and it is 1308 points higher than the worst rated brand in this category. At the same time, Coachmen Rv was rated 1.9 stars for Customer service criterion in this category and it is 1439 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Coachmen Rv has a higher rating than Thor Industries. Regarding Staff criterion, consumers gave Thor Industries 1.6 stars and it is 70% greater than other in category. Coachmen Rv however was rated 2.2 stars and it is 82% greater than other in category.

Thor Industries and Coachmen Rv Rating Details

Customer service
1.4 (134 reviews)
1.9 (61 reviews)
Reviewer's quote

...I have called Thor customer service many times along with CW customer service and they blame each other..

Ronald R

...What happened to pride in your job and customer service? We haven’t even gone on trip yet..

Makyia
Product or Service Quality
1.3 (126 reviews)
1.8 (55 reviews)
Reviewer's quote

... (Mr Steinert) is aware that this is my residence and is on blocks for leveling, and is still requiring that this rv has to be taken to an authorized keystone service representative. I have informed Mr Steinert, there is an authorized keystone mobile technician here in the area but keystone is unwilling to pay for technician to troubleshoot...

Jeanmarie

Now my furnace will not fire up but blower works, the response I received from Coachman service manager is as follows: They are hand made and are recreational vehicles. They do occasionally have issues. that why we give a 1 year warranty! WHAT THE HECK DOES THAT MEAN? What I have listed as issues...

Donald M
Staff
1.6 (116 reviews)
2.2 (52 reviews)
Reviewer's quote

I am contacting you about our 2018 ARIA . As we have had multiple issues with this coach , with slides not working properly if at all ,refrigerator falling into the slide , walls popping loose in the mid coach bath and the bedroom and tile falling off the walls in the kitchen and floor tiles marred...

PissedConsumer1723135

• Mid-State RV Customer Delivery staff are not adequately trained to demonstrate the proper operation the latest electronic devices. • Mid-State RV Body Works & Design Center maintains a backlog of work that negatively affects customer quality. • Mid-State RV Body Works & Design Center does not...

PissedConsumer931967

Thor Industries and Coachmen Rv Pros and Cons

Pros
  • Layout of the rig
  • Rv lifestyle and the floorplan
  • Storage capabilities
  • Value of the product
  • Unit layout
  • Style
Cons
  • Customer service
  • Product quality
  • Company response to problems
  • Workmanship and poor quality
  • Warranty service
  • Quality of construction

Thor Industries and Coachmen Rv Most Positive Reviews

Top rated reviews
4.5

The cabnet that store my food keeps opening and I have only owned my winds port 2015 7 months in for warranty and they s...

5

Nothing like the thrill of buying a new 2015 Coachman Mirada 35 LSF 1f66f5dy6foao4474, What a rotten experience we have...

Thor Industries and Coachmen Rv Most Critical Reviews

Lowest rated reviews
1

Purchased a brand new 2015 Thor Chateau for Camping World in Myrtle Beach, SC. First off the customer service the...

1

We purchased a Coachmen 2012 Freedom Express....270FLDS.....it has been nothing but a piece of junk. When it rains it...

Thor Industries and Coachmen Rv Latest Reviews

Recent published reviews
1

I have a 2018 keystone Montana high Country 362RD, and Keystone is unwilling to assist a disabled veteran in resolving...

Read all 288 reviews

I did not know your company name is pissed consumer, and I am not a pissed consumer. Have a nice day. Danny

Read all 145 reviews

Thor Industries and Coachmen Rv Products and Services

Most reviewed product and services
  • Thor Industries Rv (23 reviews)
  • Thor Industries Rv Repair (6 reviews)
  • Thor Industries Customer Care (5 reviews)
  • Coachmen Rv Rv (76 reviews)
  • Coachmen Rv Customer Care (6 reviews)
  • 2017 Coachmen Rv Leprechaun 319mb Rv (3 reviews)