Coach vs Zales

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Coach

Luxury / Jewelry
  • 2 ISSUES RESOLVED
  • 225 TOTAL REVIEWS
  • $22.3K CLAIMED LOSSES
  • $240 AVERAGE LOSS
1.9
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Diversity of Products or Services
  • Design 11
  • Style 8
  • Very dissapointed in coach 5
  • I liked the style and price 4
  • Purse 3

Customers don't like

  • Customer service13
  • Quality of product10
  • Repair service10
  • Quality8
  • Worse return policy7

Products by Coach

No items

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Zales

Luxury / Jewelry
  • 1 ISSUES RESOLVED
  • 301 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Diversity of Products or Services
  • Product quality 2
  • Customer service at the store 1
  • Given the runaround 1
  • Ordering process 1
  • Website 1

Customers don't like

  • Customer service15
  • Quality10
  • Lies9
  • Poor workmanship7
  • Poor product6

Products by Zales

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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