PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Steve Madden and Coach as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Steve Madden
Coach

Steve Madden and Coach Overview

Total reviews 257 337
Company responses 0 0
Issues resolved 0 2

Steve Madden and Coach Consumer Ratings

Rank
17 out of 188 in Fashion category
6 out of 188 in Fashion category
Customer service
9 in category
7 in category
Exchange, Refund and Cancellation Policy
10 in category
6 in category
Value for money
15 in category
12 in category
Product or Service Quality
14 in category
8 in category

Steve Madden and Coach Rating Details

Customer service
1.4 (136 reviews)
1.5 (132 reviews)
Reviewer's quote

...So I call the customer service number. Not much help, she stated that the first transaction was never canceled and the boots were on the way. Even though I never received confirmation of shipment or a tracking number...

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...In my opinion, I strongly feel, that Store Managers, must retrain, on a quarterly basis, how to effectively, handle customer service concerns..

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Exchange, Refund and Cancellation Policy
1.3 (120 reviews)
1.5 (118 reviews)
Reviewer's quote

#2000004862 was returned but never got refund. Have been following up with support over email but never received any response. Highly pissed off..

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I return a purse the coach dreamer to exchange for the same bag I was told the bag was out of stock however it's been a couple of weeks and no info about the bag..

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Value for money
1.7 (110 reviews)
1.9 (83 reviews)
Reviewer's quote

...I always thought Steve Madden was better than this but if yall are not gonna ship my merchandise, please give me my money back..

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...But that's okay, I will take my money and business elsewhere. I can go get 10 bags for the 2 I had ordered at Coach. Other stores do stay true to their discounts..

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Product or Service Quality
1.5 (110 reviews)
1.9 (114 reviews)
Reviewer's quote

Customer service sucks horribly!! Julia the supervisor of customer service said that it's just my bad luck that I have received the last 4 shoes with crystals missing even though I ordered from multiple sites..

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Today I called the Customer Service Department and was advised it will take approximately one month for the refund to be returned to my checking account. I am unhappy with the procedure, especially after being informed that Coach has to train additional employees to handle such procedures. My...

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Steve Madden and Coach Pros and Cons

Pros
  • Style
  • Shoe style
  • Products
  • Design
  • Very dissapointed in coach
  • Style
Cons
  • Customer service
  • Quality
  • Poor quality
  • Customer service
  • Not stand behind their products
  • Repair service

Steve Madden and Coach Most Positive Reviews

Top rated reviews
5

Dear Steve, This letter is a little more personal than normal. I am from NY, was the largest ladies domestic sweater...

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5

My fiance bought me a Prince Street Mini Satchel in Metallic Rose Gold at the Coach store in the Ingram Mall in San...

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5

I ordered the lashes sandals in a size 10 the fit is like a size 8. You guys need to do an evaluation because thats not...

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5

The zipper on my two-year-old coach wallet broke and I was on this site to find out what to do about it. I find it...

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Steve Madden and Coach Most Critical Reviews

Lowest rated reviews
1

I'm going to make this simple and direct. There were a lot of details that were very very unpleasant. I ordered shoes,...

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1

I bought my bag on black friday of 2013. I used Coach leather cleaner to clean it and it took off the paint on the front...

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1

I tried to order a pair of shoes, and I got the confirmation email. But shortly after, they emailed me again saying my...

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1

Outlet Store in Halton Hills Ontario: A non sale item was somehow in the clearance area. We mentioned this at checkout ...

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Steve Madden and Coach Latest Reviews

Recent published reviews
2

I purchased a pair of boots that I saw on IG that I loved. I initially purchased them on one card. The transaction was...

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1

SHi Coach,
My name is Deborah, and i want to lodge a complain about 1 particular staff at your branch in Suria Sabah. I d...

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1

I pre-ordered an item a month ago and the expected delivery date was 4 days ago. They keep extending the delivery date....

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5

Double charged on an online order

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Steve Madden and Coach Products and Services

Most reviewed product and services
  • Steve Madden Shoes (76 reviews)
  • Steve Madden Boots (30 reviews)
  • Steve Madden Shipping Service (25 reviews)
  • Coach Handbag (65 reviews)
  • Coach Bag (57 reviews)
  • Coach Customer Care (22 reviews)