PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Michael Kors and Coach as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Michael Kors
Coach

Michael Kors and Coach Overview

Total reviews 1070 337
Company responses 0 0
Issues resolved 8 2

Michael Kors and Coach Consumer Ratings

Rank
9 out of 188 in Fashion category
6 out of 188 in Fashion category
Customer service
No votes
7 in category
Exchange, Refund and Cancellation Policy
No votes
6 in category
Product or Service Quality
No votes
8 in category
Website
No votes
9 in category

Michael Kors and Coach Rating Details

Customer service
No votes
1.5 (132 reviews)
Reviewer's quote

...The lack of concern from the customer service associate was awful. Terrible experience!..

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...In my opinion, I strongly feel, that Store Managers, must retrain, on a quarterly basis, how to effectively, handle customer service concerns..

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Exchange, Refund and Cancellation Policy
No votes
1.5 (118 reviews)
Reviewer's quote

...Please issue my refund ASAP!!!! Thank you, Crystal Beckum..

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I return a purse the coach dreamer to exchange for the same bag I was told the bag was out of stock however it's been a couple of weeks and no info about the bag..

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Product or Service Quality
No votes
1.9 (114 reviews)
Reviewer's quote

...So the only option i have is to enjoy a backpack which i didnt want for a "sweet pill" of 16 USD which they want to add to my store account for future purchases? Terrible customer service, one of the worst experiences i ever have online. Thanks for ruined birthday present Michael Kors..

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Today I called the Customer Service Department and was advised it will take approximately one month for the refund to be returned to my checking account. I am unhappy with the procedure, especially after being informed that Coach has to train additional employees to handle such procedures. My...

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Website
No votes
2.6 (109 reviews)
Reviewer's quote

No matter what I did it would not go through, and they kept telling me to chat with the live customer service agent and to no avail their website wouldn't let me do it. Each time I tried to explain to them I needed their help they dismissed me and closed the case. Just flat out ignored what I even...

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...I am not sure how coach works and this is really disgusting, if you do not want to sell an item just don't put it on the website..

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Michael Kors and Coach Pros and Cons

Pros
  • Overall i like michael kors
  • I like the products
  • Design
  • Design
  • Very dissapointed in coach
  • Style
Cons
  • Customer service
  • Quality
  • Very poor customer service
  • Customer service
  • Not stand behind their products
  • Repair service

Michael Kors and Coach Most Positive Reviews

Top rated reviews
5

I purchased a Michael Kors handbag from Macy's in Deptford, NJ in May. The leather piping is coming apart on one of the...

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5

My fiance bought me a Prince Street Mini Satchel in Metallic Rose Gold at the Coach store in the Ingram Mall in San...

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5

I was given a rose gold watch with pink face as a gift. The bracelet was too big for my wrist. I went into a large...

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5

The zipper on my two-year-old coach wallet broke and I was on this site to find out what to do about it. I find it...

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Michael Kors and Coach Most Critical Reviews

Lowest rated reviews
1

I went to the Mk store in Allen and experienced the same sale tactic and lies I called and asked one of the girls I...

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1

I bought my bag on black friday of 2013. I used Coach leather cleaner to clean it and it took off the paint on the front...

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1

ordered my daughters 18th B-day gift. The placed the billing address incorrectly. Order was cancelled and promised the...

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1

Outlet Store in Halton Hills Ontario: A non sale item was somehow in the clearance area. We mentioned this at checkout ...

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Michael Kors and Coach Latest Reviews

Recent published reviews
5

Black like tubing that outlines the bag breaks open and then a white tube like comes out of the black tube also silver...

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1

SHi Coach,
My name is Deborah, and i want to lodge a complain about 1 particular staff at your branch in Suria Sabah. I d...

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No votes

We went to the Tanger Outlet store in Sevierville, TN and they have been closed since Tuesday. The site says open but...

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5

Double charged on an online order

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Michael Kors and Coach Products and Services

Most reviewed product and services
  • Michael Kors Handbag (189 reviews)
  • Michael Kors Customer Care (87 reviews)
  • Michael Kors Bag (68 reviews)
  • Coach Handbag (65 reviews)
  • Coach Bag (57 reviews)
  • Coach Customer Care (22 reviews)