PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coach and Michael Kors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coach
Michael Kors

Coach and Michael Kors Overview

Total reviews
318
647
Company responses
0
0
Issues resolved
2
2

Michael Kors was first mentioned on PissedConsumer on May 27, 2012 and since then this brand received 647 reviews. It is 329 reviews more than Coach received since Dec 20, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Coach customer support team than with Michael Kors customer service.

Coach and Michael Kors Consumer Ratings

Rank
4 out of 201 in Fashion category
8 out of 201 in Fashion category
Customer service
5 in category
8 in category
Exchange, Refund and Cancellation Policy
6 in category
8 in category
Product or Service Quality
7 in category
10 in category

According to consumer ratings and reviews, Coach ranks 4 points higher in the Fashion category than Michael Kors. People gave Coach 1.4 stars for Customer service criterion in Fashion category and it is 11 points higher than the worst rated brand in this category. At the same time, Michael Kors was rated 1.3 stars for Customer service criterion in this category and it is 8 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Coach has a higher rating than Michael Kors. Regarding Product or Service Quality criterion, consumers gave Coach 1.8 stars and it is 56% greater than other in category. Michael Kors however was rated 1.6 stars and it is 56% worse than other in category.

Coach and Michael Kors Rating Details

Customer service
1.4 (122 reviews)
1.3 (306 reviews)
Reviewer's quote

...After a day I realize I have some issues with my address and call the customer service if I could change my address. The lady from the customer service said my order was canceled. I was so confused...

Lorie

called customer service twice. the first person I spoke was extremely rude. I called again and was put on hold for a long period...

PissedConsumer1701087
Exchange, Refund and Cancellation Policy
1.4 (106 reviews)
1.3 (279 reviews)
Reviewer's quote

My wife bought a pair of shoes from Coach (as we have bought many many other products), and less than 6 months later part of the brass chain failed. We took the shoes back to the store we bough them from and was told the COACH warranty does not cover shoes or products other than bags. Sadly, given...

Shiane

Put charger on watch and did not charge watch no power to watch

Talen
Product or Service Quality
1.8 (102 reviews)
1.6 (268 reviews)
Reviewer's quote

The same problem, the ran out of the product but would issue me a giftcard. I asked for a solution and the only thing I was offered was to swap items in a different size, which because I needed a gift I obliged, when I went to pay the rep said they couldn't credit me with the original giftcard...

sarah l

...The quality is terrible for a $100 product..

Pedro O

Coach and Michael Kors Pros and Cons

Pros
  • Design
  • Very dissapointed in coach
  • Style
  • Design
  • Product
  • Overall i like michael kors
Cons
  • Customer service
  • Not stand behind their products
  • Repair service
  • Customer service
  • Quality
  • Very poor customer service

Coach and Michael Kors Most Positive Reviews

Top rated reviews
5

My fiance bought me a Prince Street Mini Satchel in Metallic Rose Gold at the Coach store in the Ingram Mall in San...

5

I purchased a Michael Kors handbag from Macy's in Deptford, NJ in May. The leather piping is coming apart on one of the...

Coach and Michael Kors Most Critical Reviews

Lowest rated reviews
1

I bought my bag on black friday of 2013. I used Coach leather cleaner to clean it and it took off the paint on the front...

1

I went to the Mk store in Allen and experienced the same sale tactic and lies I called and asked one of the girls I...

Coach and Michael Kors Latest Reviews

Recent published reviews

I have an issue when i shopping at coach shop (San Francisco Premium Outlet) 3098 Livermore Outlets Drive (COACH 3828 PL...

Read all 318 reviews
2.4

they have my coat since late September, they keep postponing the repair.

Read all 647 reviews

Coach and Michael Kors Products and Services

Most reviewed product and services
  • Coach Handbag (64 reviews)
  • Coach Bag (54 reviews)
  • Coach Customer Care (22 reviews)
  • Michael Kors Handbag (163 reviews)
  • Michael Kors Customer Care (74 reviews)
  • Michael Kors Bag (66 reviews)