PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coach and Michael Kors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coach
Michael Kors

Coach and Michael Kors Overview

Total reviews 337 1070
Company responses 0 0
Issues resolved 2 8

Coach and Michael Kors Consumer Ratings

Rank
6 out of 188 in Fashion category
9 out of 188 in Fashion category
Customer service
7 in category
No votes
Exchange, Refund and Cancellation Policy
6 in category
No votes
Product or Service Quality
8 in category
No votes
Discounts and Special Offers
9 in category
No votes

Coach and Michael Kors Rating Details

Customer service
1.5 (132 reviews)
No votes
Reviewer's quote

...In my opinion, I strongly feel, that Store Managers, must retrain, on a quarterly basis, how to effectively, handle customer service concerns..

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...The lack of concern from the customer service associate was awful. Terrible experience!..

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Exchange, Refund and Cancellation Policy
1.5 (118 reviews)
No votes
Reviewer's quote

I return a purse the coach dreamer to exchange for the same bag I was told the bag was out of stock however it's been a couple of weeks and no info about the bag..

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...Please issue my refund ASAP!!!! Thank you, Crystal Beckum..

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Product or Service Quality
1.9 (114 reviews)
No votes
Reviewer's quote

Today I called the Customer Service Department and was advised it will take approximately one month for the refund to be returned to my checking account. I am unhappy with the procedure, especially after being informed that Coach has to train additional employees to handle such procedures. My...

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...So the only option i have is to enjoy a backpack which i didnt want for a "sweet pill" of 16 USD which they want to add to my store account for future purchases? Terrible customer service, one of the worst experiences i ever have online. Thanks for ruined birthday present Michael Kors..

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Discounts and Special Offers
2.3 (109 reviews)
No votes
Reviewer's quote

...Other stores do stay true to their discounts..

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...I will say that I will not order another product from them because it is not worth the headache to try to get something nice for someone special. I will go to the store and get it myself..

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Coach and Michael Kors Pros and Cons

Pros
  • Design
  • Very dissapointed in coach
  • Style
  • Overall i like michael kors
  • I like the products
  • Design
Cons
  • Customer service
  • Not stand behind their products
  • Repair service
  • Customer service
  • Quality
  • Very poor customer service

Coach and Michael Kors Most Positive Reviews

Top rated reviews
5

My fiance bought me a Prince Street Mini Satchel in Metallic Rose Gold at the Coach store in the Ingram Mall in San...

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5

I purchased a Michael Kors handbag from Macy's in Deptford, NJ in May. The leather piping is coming apart on one of the...

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5

The zipper on my two-year-old coach wallet broke and I was on this site to find out what to do about it. I find it...

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5

I was given a rose gold watch with pink face as a gift. The bracelet was too big for my wrist. I went into a large...

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Coach and Michael Kors Most Critical Reviews

Lowest rated reviews
1

I bought my bag on black friday of 2013. I used Coach leather cleaner to clean it and it took off the paint on the front...

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1

I went to the Mk store in Allen and experienced the same sale tactic and lies I called and asked one of the girls I...

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1

Outlet Store in Halton Hills Ontario: A non sale item was somehow in the clearance area. We mentioned this at checkout ...

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1

ordered my daughters 18th B-day gift. The placed the billing address incorrectly. Order was cancelled and promised the...

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Coach and Michael Kors Latest Reviews

Recent published reviews
1

SHi Coach,
My name is Deborah, and i want to lodge a complain about 1 particular staff at your branch in Suria Sabah. I d...

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5

Black like tubing that outlines the bag breaks open and then a white tube like comes out of the black tube also silver...

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5

Double charged on an online order

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No votes

We went to the Tanger Outlet store in Sevierville, TN and they have been closed since Tuesday. The site says open but...

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Coach and Michael Kors Products and Services

Most reviewed product and services
  • Coach Handbag (65 reviews)
  • Coach Bag (57 reviews)
  • Coach Customer Care (22 reviews)
  • Michael Kors Handbag (188 reviews)
  • Michael Kors Customer Care (87 reviews)
  • Michael Kors Bag (68 reviews)