PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coach and Kate Spade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coach
Kate Spade

Coach and Kate Spade Overview

Total reviews
333
167
Company responses
0
0
Issues resolved
2
3

Coach and Kate Spade Consumer Ratings

Rank
3 out of 187 in Fashion category
426 out of 2058 in Footwear and Clothing category
Customer service
6 in category
372 in category
Exchange, Refund and Cancellation Policy
4 in category
316 in category
Product or Service Quality
7 in category
383 in category
Website
5 in category
384 in category

Coach and Kate Spade Rating Details

Customer service
1.4 (130 reviews)
1.3 (78 reviews)
Reviewer's quote

...In my opinion, I strongly feel, that Store Managers, must retrain, on a quarterly basis, how to effectively, handle customer service concerns..

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After a horrible two months of back and forth contact between myself and Kate Spades customer service via email and phone service, I decided to tell my story here to warn everyone! On December 2nd 2019, I placed an order total of 148. 37 USD currency, which then translated (via Via credit) to 201....

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Exchange, Refund and Cancellation Policy
1.4 (115 reviews)
1.5 (61 reviews)
Reviewer's quote

Today I called the Customer Service Department and was advised it will take approximately one month for the refund to be returned to my checking account. I am unhappy with the procedure, especially after being informed that Coach has to train additional employees to handle such procedures. My...

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The sales associate said I needed a receipt , with out it I could not return it and was told they had no return policy. They then said After scanning the ticket I could do an even exchange for the exact amount or more and Ipay the difference. After looking I could not find something and asked for a...

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Product or Service Quality
1.9 (113 reviews)
1.7 (60 reviews)
Reviewer's quote

...The post office states the shipping label was not prepaid and I would need to pay $30 to return!!!! I contacted customer service when I returned home and was told, if I didnt want to pay the feel shipping fee I could return to a nearby outlet store. Great..

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I've had a Kate Spade handbag that I received as a gift. The handle is literally shredding apart ... the bag is useless. I see that Kate Spade does not honor any sort of warranty against the handles of handbags (obviously because they are cheaply made, and fall apart). I use this bag rarely ... it...

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Website
2.6 (108 reviews)
2.2 (61 reviews)
Reviewer's quote

...I am not sure how coach works and this is really disgusting, if you do not want to sell an item just don't put it on the website..

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I called customer service this evening and spoke to a representative who said she "couldn't see what I was seeing" (when I referenced the kate spade website and status/tracking, but that the second bag hadn't shipped yet but would. When I pressed for a date, she said it was scheduled to ship Monday...

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Coach and Kate Spade Pros and Cons

Pros
  • Design
  • Very dissapointed in coach
  • Style
  • Design
  • Fast shipping
  • Really--get real
Cons
  • Customer service
  • Not stand behind their products
  • Repair service
  • Customer service
  • Unethical return policy
  • Return policy

Coach and Kate Spade Most Positive Reviews

Top rated reviews
5

My fiance bought me a Prince Street Mini Satchel in Metallic Rose Gold at the Coach store in the Ingram Mall in San...

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5

i am a frequent buyer at Kate Spade New York outlet, but whats frustrating to me is that when i return something they...

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5

The zipper on my two-year-old coach wallet broke and I was on this site to find out what to do about it. I find it...

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5

I have 2 kate spade purses and love them both. I order one with finaly sale and it can with a dark mark on it. I sent...

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Coach and Kate Spade Most Critical Reviews

Lowest rated reviews
1

I bought my bag on black friday of 2013. I used Coach leather cleaner to clean it and it took off the paint on the front...

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1

I purchased a handbag at the Kate Spade store in Indianapolis on Oct. 28. I tried to return the (unused bag) on Dec. 2...

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1

Outlet Store in Halton Hills Ontario: A non sale item was somehow in the clearance area. We mentioned this at checkout ...

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1

I, like countless others who have submitted similar reviews and complaints on this website, have been robbed by Kate Spa...

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Coach and Kate Spade Latest Reviews

Recent published reviews
2.4

I connected coach back in May in regard to not one but two dismantled purses I bought and never received a response, I...

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2.6

Still waiting in Atlantic city outlet - ridiculous

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1

Ordered 2 purses and a wallet online. 5 mins after ordering I realized I ordered the wrong purse. Immediately called...

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4.7

I purchased a handbag in March and just started using it in May. The handle is coming apart. I would like it fixed as pe...

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Coach and Kate Spade Products and Services

Most reviewed product and services
  • Coach Handbag (65 reviews)
  • Coach Bag (56 reviews)
  • Coach Repair (22 reviews)
  • Kate Spade Handbag (26 reviews)
  • Kate Spade Customer Care (19 reviews)
  • Kate Spade Shipping Service (15 reviews)