PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gucci and Coach as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gucci
Coach

Gucci and Coach Overview

Total reviews 99 337
Company responses 0 0
Issues resolved 0 2

Gucci and Coach Consumer Ratings

Rank
4 out of 188 in Fashion category
6 out of 188 in Fashion category
Customer service
8 in category
7 in category
Product or Service Quality
5 in category
8 in category
Price Affordability
15 in category
11 in category
Value for money
7 in category
12 in category

Gucci and Coach Rating Details

Customer service
1.5 (42 reviews)
1.5 (132 reviews)
Reviewer's quote

My bracelet has been shipped to customer care on July 27,2020 said that in 2 weeks I would get a call about whether or not they can fix it. Its over a month that I am waiting for a call and its impossible to reach customer care because you people are CLOSED how is it acceptable that you are the...

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...In my opinion, I strongly feel, that Store Managers, must retrain, on a quarterly basis, how to effectively, handle customer service concerns..

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Product or Service Quality
2 (40 reviews)
1.9 (114 reviews)
Reviewer's quote

i visit toronto location w very bad service from man name pious chan, so rude..

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Today I called the Customer Service Department and was advised it will take approximately one month for the refund to be returned to my checking account. I am unhappy with the procedure, especially after being informed that Coach has to train additional employees to handle such procedures. My...

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Price Affordability
2.1 (38 reviews)
2.3 (94 reviews)
Reviewer's quote

...When I purchase a luxury item, which a steep price tag, my expectation is that the quality of the item, and ongoing customer support will be stellar. In this case I found neither to be true. I would rate 0 stars if I could...

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...Funny how the item is still showing available online at regular price. Lol. But that's okay, I will take my money and business elsewhere...

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Value for money
2.1 (35 reviews)
1.9 (83 reviews)
Reviewer's quote

My money for my order was not put back on my card. My order wasn't delivered to my home it was sent back..

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...Would like my money refunded due to not receiving package as i paid for it..

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Gucci and Coach Pros and Cons

Pros
  • Looks good
  • Service i received in your store
  • Products
  • Design
  • Very dissapointed in coach
  • Style
Cons
  • Poor customer service and poor quality
  • Pour customer service
  • Poor service
  • Customer service
  • Not stand behind their products
  • Repair service

Gucci and Coach Most Positive Reviews

Top rated reviews
5

My gf only allows me to use designer stuff

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5

My fiance bought me a Prince Street Mini Satchel in Metallic Rose Gold at the Coach store in the Ingram Mall in San...

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4.6

I think gucci should send me and my son free goods..i love this style but i cant afford it. Single mom with a son .i...

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5

The zipper on my two-year-old coach wallet broke and I was on this site to find out what to do about it. I find it...

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Gucci and Coach Most Critical Reviews

Lowest rated reviews
1

I purchased a leather hand bag from Rodeo Dr. in August while traveling across the country. When I returned home in Sep...

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1

I bought my bag on black friday of 2013. I used Coach leather cleaner to clean it and it took off the paint on the front...

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1

Like and ***, I purchased two pairs of sandals, both over $350. Neither of them were worn daily. One of them had the t...

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1

Outlet Store in Halton Hills Ontario: A non sale item was somehow in the clearance area. We mentioned this at checkout ...

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Gucci and Coach Latest Reviews

Recent published reviews
1

i visit toronto location w very bad service from man name pious chan, so rude

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1

SHi Coach,
My name is Deborah, and i want to lodge a complain about 1 particular staff at your branch in Suria Sabah. I d...

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3.6

The gucci shoes i purchased are very nice and there is nothing wrong with them but the size is too big. so, i would...

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5

Double charged on an online order

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Gucci and Coach Products and Services

Most reviewed product and services
  • Gucci Handbag (20 reviews)
  • Gucci Customer Care (15 reviews)
  • Gucci Watch (12 reviews)
  • Coach Handbag (65 reviews)
  • Coach Bag (57 reviews)
  • Coach Customer Care (22 reviews)