PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coach and Fossil as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coach
Fossil

Coach and Fossil Overview

Total reviews
334
54
Company responses
0
0
Issues resolved
2
1

Coach and Fossil Consumer Ratings

Rank
4 out of 188 in Fashion category
186 out of 837 in Jewelry and Accessories category
Customer service
6 in category
135 in category
Exchange, Refund and Cancellation Policy
4 in category
130 in category
Product or Service Quality
7 in category
134 in category
Discounts and Special Offers
7 in category
97 in category

Coach and Fossil Rating Details

Customer service
1.4 (130 reviews)
1.2 (27 reviews)
Reviewer's quote

...In my opinion, I strongly feel, that Store Managers, must retrain, on a quarterly basis, how to effectively, handle customer service concerns..

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...When I complain their customer service rep simply asks for more patience and does nothing to actually investigate what is going on. Complete incompetence or they don't actually care to stand behind their products..

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Exchange, Refund and Cancellation Policy
1.4 (115 reviews)
1.2 (26 reviews)
Reviewer's quote

Today I called the Customer Service Department and was advised it will take approximately one month for the refund to be returned to my checking account. I am unhappy with the procedure, especially after being informed that Coach has to train additional employees to handle such procedures. My...

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No order received, after 2 times talking to the customer service, they're still telling me to wait for a refund to be issued, 16 days after placing the order...

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Product or Service Quality
1.9 (113 reviews)
1.5 (22 reviews)
Reviewer's quote

...The post office states the shipping label was not prepaid and I would need to pay $30 to return!!!! I contacted customer service when I returned home and was told, if I didnt want to pay the feel shipping fee I could return to a nearby outlet store. Great..

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...I can find no way on the website to directly track my service order. Everything takes you to a Q&;;;;;;;;;;;;;;;;;;;;;A page that does no good at answering specific questions. As a matter of fact, I can find no way to directly contact anyone! On the plus side when it worked I really liked it...

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Discounts and Special Offers
2.3 (106 reviews)
2.1 (22 reviews)
Reviewer's quote

...Other stores do stay true to their discounts..

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Order never received spoked to customer service about refund but days later never received anything close to the word...REFUND

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Coach and Fossil Pros and Cons

Pros
  • Design
  • Very dissapointed in coach
  • Style
  • Watches
  • Warranty
  • Customer service agent was polite
Cons
  • Customer service
  • Not stand behind their products
  • Repair service
  • No proper response
  • No response to order status inquiries
  • Quality

Coach and Fossil Most Positive Reviews

Top rated reviews
5

My fiance bought me a Prince Street Mini Satchel in Metallic Rose Gold at the Coach store in the Ingram Mall in San...

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4

Unable to contact customer service

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5

The zipper on my two-year-old coach wallet broke and I was on this site to find out what to do about it. I find it...

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3.6

Actually I wanted to submit an appreciation note; Quinellia (I believe is her name), took the initiative to send a...

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Coach and Fossil Most Critical Reviews

Lowest rated reviews
1

I bought my bag on black friday of 2013. I used Coach leather cleaner to clean it and it took off the paint on the front...

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1

Bought a fossil watch recently.. wore it 3 times and the steel strap broke... very disappointed. never thought the watch...

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1

Outlet Store in Halton Hills Ontario: A non sale item was somehow in the clearance area. We mentioned this at checkout ...

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1

Good Day
Please advise on Job Number 310806. Watch was booked in on 23rd of January. When I called on the 23rd of Fe...

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Coach and Fossil Latest Reviews

Recent published reviews
No votes

See the condition of my bag &;;;;;;;;;;;;;;;; its hardly used 4-5 times thats it .

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No votes

I bought fossil nate smartwatch from Amazon UAE at 599dhs so need to know this one original or copy

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2.4

I connected coach back in May in regard to not one but two dismantled purses I bought and never received a response, I...

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1

After having to wait 2 months for their repair centre to finally re-open after covid 19 closure my watch has been in...

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Coach and Fossil Products and Services

Most reviewed product and services
  • Coach Handbag (65 reviews)
  • Coach Bag (56 reviews)
  • Coach Customer Care (22 reviews)
  • Fossil Watch (21 reviews)
  • Fossil Handbag (2 reviews)
  • Fossil Customer Care (2 reviews)