PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and Coach Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus
Coach Usa

Megabus and Coach Usa Overview

Total reviews 3002 71
Company responses 0 0
Issues resolved 4 0

Megabus and Coach Usa Consumer Ratings

Rank
52 out of 445 in Transport category
135 out of 445 in Transport category
Customer service
43 in category
98 in category
Product or Service Quality
45 in category
93 in category
Price Affordability
25 in category
125 in category
Exchange, Refund and Cancellation Policy
48 in category
57 in category

Megabus and Coach Usa Rating Details

Customer service
1.6 (1015 reviews)
1.1 (35 reviews)
Reviewer's quote

...And why do you have a customer service number that provides absolutely no customer service its really ridiculous at this point..

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...Their customer service is awful. They don't address the issue because they have a monopoly on the route..

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Product or Service Quality
1.9 (930 reviews)
1.4 (34 reviews)
Reviewer's quote

...In general, I am very pleased and thank you with your service!..

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...I’m happy with the price, but not the service..

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Price Affordability
3.1 (888 reviews)
1.8 (28 reviews)
Reviewer's quote

...I was credited my money for my ticket and I needed the same time but for tomorrow and it would not let me book it the new ticket for tomorrow was the same price 49. 99 I called to book it and call kept hanging up and this was before the 3 hour deadline now I lost my 49. 99 credited because y'all won't let me book my reservations I even tried to pay with my cards and it still...

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...With an assortment of other bus companies operating nearby, the lack of more detailed signage, route and price info, or any representative of the company...

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Exchange, Refund and Cancellation Policy
1.6 (883 reviews)
1.4 (25 reviews)
Reviewer's quote

Waited 30 mins for bus but never showed up wanted a refund they were saying no finally they are giving me my money bavk..

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...change the policy- tickets for all..

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Megabus and Coach Usa Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
No votes
Cons
  • Poor customer service
  • Rude driver
  • Refund policy
  • Poor customer service
  • Bus is 1 hour late
  • No show

Megabus and Coach Usa Most Positive Reviews

Top rated reviews
5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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4

40 minutes waiting for a hopper bus to North Betgen park n Ride. No explanation during rush hour when these buses...

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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3.8

Had a driver texting while driving this evening

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Megabus and Coach Usa Most Critical Reviews

Lowest rated reviews
1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

Coach is the worst always late never on time....

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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1

A coach USA bus almost killed my family and several in the cars around us today around 2pm eastbound on I-64 in Newport...

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Megabus and Coach Usa Latest Reviews

Recent published reviews
No votes

Im sick with Covid19/Coronavirus cant travel right now!!! In Quarantine!!!

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2.6

I called to find out when The NJ Transit Bergen County lines will be running Regular operating times. The person I...

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No votes

Had reservations for 9/11/20, however cant travel now, test result came back Positive for Covid19/Coronavirus!!! In...

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1

Would not stop for food

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Megabus and Coach Usa Products and Services

Most reviewed product and services
  • Megabus Bus Service (1088 reviews)
  • Megabus Customer Care (334 reviews)
  • Megabus Bus Ticket Booking (162 reviews)
  • Coach Usa Bus Service (36 reviews)
  • Coach Usa Vehicle Driver (15 reviews)
  • Coach Usa Bus Ticket (2 reviews)