PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Santander Consumer Usa and Cnac Financing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Santander Consumer Usa
Cnac Financing

Santander Consumer Usa and Cnac Financing Overview

Total reviews 1293 728
Company responses 0 0
Issues resolved 1 1

Santander Consumer Usa and Cnac Financing Consumer Ratings

Rank
360 out of 1923 in Financial Services category
358 out of 1923 in Financial Services category
Customer service
255 in category
234 in category
Website
275 in category
284 in category
Product or Service Quality
259 in category
227 in category
Interest Rate
215 in category
203 in category

Santander Consumer Usa and Cnac Financing Rating Details

Customer service
1.3 (241 reviews)
1.3 (284 reviews)
Reviewer's quote

...But then I was told they didn't have a cell number for me and asked me to call customer service. Butsurprise!there's no 24-hour live representative. (WHY NOT????) So after all this time I still can't get my mobile app to work...

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This is the worst customer service I've ever received every time I call I get a different answer all of them are incorrect they reported incorrect to my credit report and still haven't fixed it the vehicle that I paid off through an accident the insurance paid it off they said they haven't received...

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Website
1.6 (224 reviews)
1.6 (274 reviews)
Reviewer's quote

...I don't even know if my payments are going through! I pull up pending payments after make a payment and there is nothing there! You would think with all this technology now, they would have a website that actually worked. ..

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I need to pay my bill and the website is not working and i can not get ahold of anyone at the phone numbers provided..

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Product or Service Quality
1.3 (215 reviews)
1.4 (283 reviews)
Reviewer's quote

Santander Consumer USA is not recognized or accredited by the BBB for poor quality service and taking advantage of customers. Santander Consumer USA is a scam. If you are looking for a Loan make sure the business is legit and accredited by the BBB..

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...00 service fee in 3. 00 installments and I have been doing that and the balance is now 6. 00 as I come in and pay every Friday so why is Stacy calling me on a Tue? Very snotty with me...

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Interest Rate
1.2 (206 reviews)
1.3 (269 reviews)
Reviewer's quote

I am unable to catch up due to the HIGH INTEREST RATE LOW PRINCIPLE and now being charged $6. 00 per day until I am able to make a $2000 payment or $445. 00 every 2 weeks I am getting deeper and deeper in debt with this company and no one want to refinance due to the upside down LOAN..

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...The financier told me that everyone gets 21% interest rate and after two years it would be dropped down to 10%. So when I hit the two year mark, I called to find about when this would happen, I was told that they'd never heard of that. Then I asked if I could trade up...

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Santander Consumer Usa and Cnac Financing Pros and Cons

Pros
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
  • When they approved me for the car
  • Salesman that helped me was very nice
  • Financed a car to me
Cons
  • Customer service
  • Rude managers
  • Being hung up on
  • Customer service
  • Rude and ignorant
  • Deceptive practices

Santander Consumer Usa and Cnac Financing Most Positive Reviews

Top rated reviews
5

I had no problem with them they never call about payment hope to get my title car will be paid of in two month

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5

Awesome easy to work with

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5

Today pay shows $4846. 0 but when contacting Santander the amount has went up in days to $5064.23. I asked for them to...

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5

The ONLY people who come here to complain are those who DO NOT make their payments on time. You don't see people...

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Santander Consumer Usa and Cnac Financing Most Critical Reviews

Lowest rated reviews
1

I have been paying on a 2006 Nissan Altima for 6 1/2 years. I called in June of this year to tell Santander to change...

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1

I financed a car through CNAC/JD BYRIDER the car turned out to be a lemon in the short run right after I signed...

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1

I sent them a cashiers check and 6 months later they sent me a over due amount. When I called they went over my bills...

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1

These bullies start harassing me every two weeks on the day that my payments are due. I usually pay in the mornings, but...

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Santander Consumer Usa and Cnac Financing Latest Reviews

Recent published reviews
4.5

we paid for the loan on the car to Santander and by them being sued ,i feel i should not have too continue payment on th...

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4.3

I keep seeing all of these complaints regarding repos, CNAC not working with you etc Pandemic issues. My car has been...

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5

The loan release will be Emailed and Postal Service mail to my address. This may take up to 10 days

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1

really dont know how to address this issue other than try to explain it. I have been. Having some financial issues of...

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Santander Consumer Usa and Cnac Financing Products and Services

Most reviewed product and services
  • Santander Consumer Usa Loan (446 reviews)
  • Santander Consumer Usa Auto Loan (180 reviews)
  • Santander Consumer Usa Manager (12 reviews)
  • Cnac Financing Auto Loan (135 reviews)
  • Cnac Financing Loan (59 reviews)
  • Cnac Financing Manager (9 reviews)