PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Santander Consumer Usa and Cnac Financing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Santander Consumer Usa
Cnac Financing

Santander Consumer Usa and Cnac Financing Overview

Total reviews 1293 728
Company responses 0 0
Issues resolved 1 0

Santander Consumer Usa and Cnac Financing Consumer Ratings

Rank
342 out of 1883 in Financial Services category
339 out of 1883 in Financial Services category
Customer service
253 in category
237 in category
Website
262 in category
271 in category
Product or Service Quality
248 in category
214 in category
Interest Rate
217 in category
199 in category

Santander Consumer Usa and Cnac Financing Rating Details

Customer service
1.3 (240 reviews)
1.3 (279 reviews)
Reviewer's quote

...But then I was told they didn't have a cell number for me and asked me to call customer service. Butsurprise!there's no 24-hour live representative. (WHY NOT????) So after all this time I still can't get my mobile app to work...

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This is the worst customer service I've ever received every time I call I get a different answer all of them are incorrect they reported incorrect to my credit report and still haven't fixed it the vehicle that I paid off through an accident the insurance paid it off they said they haven't received...

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Website
1.6 (223 reviews)
1.6 (270 reviews)
Reviewer's quote

...I don't even know if my payments are going through! I pull up pending payments after make a payment and there is nothing there! You would think with all this technology now, they would have a website that actually worked. ..

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I need to pay my bill and the website is not working and i can not get ahold of anyone at the phone numbers provided..

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Product or Service Quality
1.3 (215 reviews)
1.4 (279 reviews)
Reviewer's quote

Santander Consumer USA is not recognized or accredited by the BBB for poor quality service and taking advantage of customers. Santander Consumer USA is a scam. If you are looking for a Loan make sure the business is legit and accredited by the BBB..

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...00 service fee in 3. 00 installments and I have been doing that and the balance is now 6. 00 as I come in and pay every Friday so why is Stacy calling me on a Tue? Very snotty with me...

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Interest Rate
1.2 (205 reviews)
1.3 (264 reviews)
Reviewer's quote

I am unable to catch up due to the HIGH INTEREST RATE LOW PRINCIPLE and now being charged $6. 00 per day until I am able to make a $2000 payment or $445. 00 every 2 weeks I am getting deeper and deeper in debt with this company and no one want to refinance due to the upside down LOAN..

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...The financier told me that everyone gets 21% interest rate and after two years it would be dropped down to 10%. So when I hit the two year mark, I called to find about when this would happen, I was told that they'd never heard of that. Then I asked if I could trade up...

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Santander Consumer Usa and Cnac Financing Pros and Cons

Pros
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
  • When they approved me for the car
  • Salesman that helped me was very nice
  • Financed a car to me
Cons
  • Customer service
  • Rude managers
  • Being hung up on
  • Customer service
  • Rude and ignorant
  • Deceptive practices

Santander Consumer Usa and Cnac Financing Most Positive Reviews

Top rated reviews
5

I had no problem with them they never call about payment hope to get my title car will be paid of in two month

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5

Awesome easy to work with

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5

Today pay shows $4846. 0 but when contacting Santander the amount has went up in days to $5064.23. I asked for them to...

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5

The ONLY people who come here to complain are those who DO NOT make their payments on time. You don't see people...

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Santander Consumer Usa and Cnac Financing Most Critical Reviews

Lowest rated reviews
1

I have been paying on a 2006 Nissan Altima for 6 1/2 years. I called in June of this year to tell Santander to change...

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1

I financed a car through CNAC/JD BYRIDER the car turned out to be a lemon in the short run right after I signed...

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1

I sent them a cashiers check and 6 months later they sent me a over due amount. When I called they went over my bills...

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1

These bullies start harassing me every two weeks on the day that my payments are due. I usually pay in the mornings, but...

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Santander Consumer Usa and Cnac Financing Latest Reviews

Recent published reviews
1

I have been paying on my loan for 7 years still owed 6800 on a 2010 Acadia during Covid came and took my car after I...

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1

My husband passed, and they suppose to write off the last $2000 never received title

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No votes

I received a preapproved certificate to purchase a car from Jack Schmitt Chevrolet in Wood River, Ill. in April. this...

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1

I paid on my car today and I ask for a receipt and they was rude and the receipt never came

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Santander Consumer Usa and Cnac Financing Products and Services

Most reviewed product and services
  • Santander Consumer Usa Loan (446 reviews)
  • Santander Consumer Usa Auto Loan (178 reviews)
  • Santander Consumer Usa Account (98 reviews)
  • Cnac Financing Auto Loan (134 reviews)
  • Cnac Financing Customer Care (114 reviews)
  • Cnac Financing Loan (59 reviews)