PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Santander Consumer Usa and Cnac Financing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Santander Consumer Usa
Cnac Financing

Santander Consumer Usa and Cnac Financing Overview

Total reviews 1361 830
Company responses 0 0
Issues resolved 1 2

Santander Consumer Usa and Cnac Financing Consumer Ratings

Rank
726 out of 3935 in Financial Services category
596 out of 3935 in Financial Services category
Customer service
586 in category
503 in category
Website
531 in category
529 in category
Product or Service Quality
600 in category
511 in category
Interest Rate
548 in category
509 in category

Santander Consumer Usa and Cnac Financing Rating Details

Customer service
1.3
(265 reviews)
1.4
(327 reviews)
Reviewer's quote

Go elsewere you appreciate this reviewgHorrable customer service. Do not know the true rules of loans and lied to me numerous times to benedit the company and do not have customer service skills nor care about there customers and we are hust money to them. Deff need alot of training from the first...

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Great customer service . Was trying to pay car payment and could not get onto website . They took care of it...

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Website
1.6
(245 reviews)
1.6
(313 reviews)
Reviewer's quote

I assumed the same user name + password that I used to get onto the website from my computer would work, but apparently they're different? So after a lot of difficulties navigating the system I changed my password but I was told I needed to receive a 1-time passcode to complete the procedure. But...

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...Then a week later I get served for the hearing that was dismissed!!! WTH!!! Which shows dismissed on court website...

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Product or Service Quality
1.3
(235 reviews)
1.5
(323 reviews)
Reviewer's quote

The worst customer service I have ever work with, no people skills and know one has answers. I have been attempting to get my title for my vehicle for four years and have been told that the information was being sent and to this day I have received nothing. When I call back I get the same reception...

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...Patrick from the service department is a *** he is very rude and should not be allowed to talk to the public. I just want to get a better car but they don't want to help but make sure you make your payments on time, you will receive a letter to come take it..

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Interest Rate
1.2
(225 reviews)
1.4
(309 reviews)
Reviewer's quote

...I feel as though with the high interest rate charged on this life of account that this company could have honored my request..

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...The financier told me that everyone gets 21% interest rate and after two years it would be dropped down to 10%. So when I hit the two year mark, I called to find about when this would happen, I was told that they'd never heard of that. Then I asked if I could trade up...

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Santander Consumer Usa and Cnac Financing Pros and Cons

Pros
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
  • Salesman that helped me was very nice
  • When they approved me for the car
  • Financed a car to me
Cons
  • Customer service
  • Rude managers
  • Misapplication of payments
  • Customer service
  • Rude and ignorant
  • Deceptive practices

Santander Consumer Usa and Cnac Financing Most Positive Reviews

Top rated reviews
5

Just wanted to know how much we owed on it. That is all, we are not a pissed off customer right now. We are all good...

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5

Because of card fraud that is why I am asking for fresh start. My card was compromised and I had to get it replaced.

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5

I had my loan with them, I made the mistake of going with 2017 vehicle kendall toyota and they are financing it. This...

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5

I did move to california and did not receive my title and now have sold car and having issues getting car registered...

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Santander Consumer Usa and Cnac Financing Most Critical Reviews

Lowest rated reviews
1

I paid my truck off last Friday. The check has cleared everything and now they want to hold my overage for 45 days....

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1

i baught a chevy pu truck from the houston,tx store back in oct of last year. about a couple of months ago they took...

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1

Been paying double notes o try n pay off early but not getting anywhere because they taking your money for principles...

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1

I have had my car fixed 6 or 7 times. Same issue repeatedly and its doung it again. I am beyond frustrated and I'm...

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Santander Consumer Usa and Cnac Financing Latest Reviews

Recent published reviews
1

They sent me a release of lien that was filled out incorrectly nobody there could find it in their system even after we...

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5

Hello my name is Matthew Johnson I have truck suppose to be getting fixed in Columbia SC JD byrider it has been some...

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1

I purchased a 2013 Nissan Altima in 2017. The cost of the car was $16, 251. The APR was 27.67%. The finance charge was $...

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4

I'm not able too pay this car note,because of a illness that set me back!! Just need some help
I really appreciate the he...

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