PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cnac Financing and Santander Consumer Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cnac Financing
Santander Consumer Usa

Cnac Financing and Santander Consumer Usa Overview

Total reviews 830 1361
Company responses 0 0
Issues resolved 2 1

Cnac Financing and Santander Consumer Usa Consumer Ratings

Rank
592 out of 3886 in Financial Services category
725 out of 3886 in Financial Services category
Customer service
491 in category
570 in category
Product or Service Quality
498 in category
585 in category
Website
515 in category
517 in category
Interest Rate
494 in category
533 in category

Cnac Financing and Santander Consumer Usa Rating Details

Customer service
1.4
(327 reviews)
1.3
(265 reviews)
Reviewer's quote

Great customer service . Was trying to pay car payment and could not get onto website . They took care of it...

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Go elsewere you appreciate this reviewgHorrable customer service. Do not know the true rules of loans and lied to me numerous times to benedit the company and do not have customer service skills nor care about there customers and we are hust money to them. Deff need alot of training from the first...

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Product or Service Quality
1.5
(323 reviews)
1.3
(235 reviews)
Reviewer's quote

...Patrick from the service department is a *** he is very rude and should not be allowed to talk to the public. I just want to get a better car but they don't want to help but make sure you make your payments on time, you will receive a letter to come take it..

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The worst customer service I have ever work with, no people skills and know one has answers. I have been attempting to get my title for my vehicle for four years and have been told that the information was being sent and to this day I have received nothing. When I call back I get the same reception...

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Website
1.6
(313 reviews)
1.6
(245 reviews)
Reviewer's quote

...Then a week later I get served for the hearing that was dismissed!!! WTH!!! Which shows dismissed on court website...

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I assumed the same user name + password that I used to get onto the website from my computer would work, but apparently they're different? So after a lot of difficulties navigating the system I changed my password but I was told I needed to receive a 1-time passcode to complete the procedure. But...

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Interest Rate
1.4
(309 reviews)
1.2
(225 reviews)
Reviewer's quote

...The financier told me that everyone gets 21% interest rate and after two years it would be dropped down to 10%. So when I hit the two year mark, I called to find about when this would happen, I was told that they'd never heard of that. Then I asked if I could trade up...

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...I feel as though with the high interest rate charged on this life of account that this company could have honored my request..

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Cnac Financing and Santander Consumer Usa Pros and Cons

Pros
  • Salesman that helped me was very nice
  • When they approved me for the car
  • Financed a car to me
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
Cons
  • Customer service
  • Rude and ignorant
  • Deceptive practices
  • Customer service
  • Rude managers
  • Misapplication of payments

Cnac Financing and Santander Consumer Usa Most Positive Reviews

Top rated reviews
5

Because of card fraud that is why I am asking for fresh start. My card was compromised and I had to get it replaced.

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5

Just wanted to know how much we owed on it. That is all, we are not a pissed off customer right now. We are all good...

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5

I did move to california and did not receive my title and now have sold car and having issues getting car registered...

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5

I had my loan with them, I made the mistake of going with 2017 vehicle kendall toyota and they are financing it. This...

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Cnac Financing and Santander Consumer Usa Most Critical Reviews

Lowest rated reviews
1

i baught a chevy pu truck from the houston,tx store back in oct of last year. about a couple of months ago they took...

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1

I paid my truck off last Friday. The check has cleared everything and now they want to hold my overage for 45 days....

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1

I have had my car fixed 6 or 7 times. Same issue repeatedly and its doung it again. I am beyond frustrated and I'm...

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1

Been paying double notes o try n pay off early but not getting anywhere because they taking your money for principles...

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Cnac Financing and Santander Consumer Usa Latest Reviews

Recent published reviews
5

Hello my name is Matthew Johnson I have truck suppose to be getting fixed in Columbia SC JD byrider it has been some...

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1

They sent me a release of lien that was filled out incorrectly nobody there could find it in their system even after we...

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4

I'm not able too pay this car note,because of a illness that set me back!! Just need some help
I really appreciate the he...

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1

I purchased a 2013 Nissan Altima in 2017. The cost of the car was $16, 251. The APR was 27.67%. The finance charge was $...

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