PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Club Metro USA and Retro Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Club Metro USA
Retro Fitness

Club Metro USA and Retro Fitness Overview

Total reviews 10 442
Company responses 0 0
Issues resolved 0 1

Club Metro USA and Retro Fitness Consumer Ratings

Rank
118 out of 419 in Fitness Centers category
36 out of 419 in Fitness Centers category
Website
91 in category
56 in category
Customer service
75 in category
31 in category
Location
78 in category
38 in category
Exchange, Refund and Cancellation Policy
61 in category
30 in category

Club Metro USA and Retro Fitness Rating Details

Website
1.3 (4 reviews)
2 (125 reviews)
Reviewer's quote

I am interested in joining your gym in Elizabeth, NJ, on Morris Avenue because the location is convenient for me plus they offer yoga which I am trying to incorporate into my workout. However, when I looked at the reviews for this location, the reviews are absolutely horrible. Everything from old,...

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...6 feet isnt suitable anymore and one of the high risk is exercising around people that are not wearing mask please look at the new CDC guidelines on there website I will save a copy of this email for evidence thank...

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Customer service
1 (3 reviews)
1.6 (155 reviews)
Reviewer's quote

I spoke to the manager several times, but I guess he was just giving me lip service when he told me that they were not supposed to be playing it and that it would stop, because it continued. Apparently, the employees and management of Club Metro, Elizabeth, NJ have no respect for the sensitivities...

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...Welcome to the era of social media, where the customer should get what they pay for and that's outstanding customer service..

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Location
2 (3 reviews)
3 (126 reviews)
Reviewer's quote

If you signed up for one year only be careful when your contract is about to expire. My contract was up to September 2018. If my daughter didnt personally go to cancel hers I would not have known that contracts are automatically renewed!!! Never heard such a thing... to renew or not must be me to...

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...I'm going to try the Neptune location but if that isn't any better my husband and I are canceling..

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Exchange, Refund and Cancellation Policy
1 (3 reviews)
1.6 (124 reviews)
Reviewer's quote

The gym has been closed for over a month now that keep billing you and no one is available to speak to I have tried numerous times to cancel membership by phone email and certified letter no luck. Corporate doesn't answer back and fort lee branch is padlocked. This company is crooked and the next...

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...I am being threatened with being sent to collections for a monthly payment and no one seems to be able to refund the charge for a service I did not receive..

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Club Metro USA and Retro Fitness Pros and Cons

Pros
No votes
  • Location
  • Workers are nice and respectful
  • Price
Cons
No votes
  • Cancellation policy
  • Customer service
  • Lack of training

Club Metro USA and Retro Fitness Most Positive Reviews

Top rated reviews
No votes
5

I had a personal trainer they said retro fitness the trainer got injured on the job story why she could not keep her...

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No votes
5

Great gym! Equipment and gym is clean. The staff and clientele are friendly and respectful.

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Club Metro USA and Retro Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member at the Elizabeth, NJ location from August of 2014 to March 2015.

From the day I started there, I had t...

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1

Very angry at New Rochelle location. Manager did not let me cancel my membership. She had no customer service skills...

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1

I am interested in joining your gym in Elizabeth, NJ, on Morris Avenue because the location is convenient for me plus...

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1

Worst customer service. Very poor quality in everything. They are cheaters, will tell you 60 day cancellation and will...

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Club Metro USA and Retro Fitness Latest Reviews

Recent published reviews
No votes

I need to find out if the Phillipsburg, NJ location is participating with Silver Sneakers

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2

Despite freezing my membership I was charged the monthly fee. I am being threatened with being sent to collections for...

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No votes

Hello I have franchise locations wanting to partner. I have called your Corporate office a couple times; emailed via web...

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No votes

No one answered. I left message.

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Club Metro USA and Retro Fitness Products and Services

Most reviewed product and services
No votes
  • Retro Fitness Membership (157 reviews)
  • Retro Fitness Manager (21 reviews)
  • Retro Fitness Personal Trainer (17 reviews)