PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Club Metro USA and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Club Metro USA
Planet Fitness

Club Metro USA and Planet Fitness Overview

Total reviews
9
3517
Company responses
0
0
Issues resolved
0
12

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3517 reviews. It is 3508 reviews more than Club Metro USA received since Jul 15, 2013.

Club Metro USA and Planet Fitness Consumer Ratings

Rank
101 out of 666 in Fitness Centers category
23 out of 666 in Fitness Centers category
Website
76 in category
25 in category
Diversity of Products or Services
78 in category
24 in category
Staff
76 in category
36 in category

According to consumer ratings and reviews, Planet Fitness ranks 78 points higher in the Fitness Centers category than Club Metro USA. People gave Club Metro USA 1.3 stars for Website criterion in Fitness Centers category and it is 41 points higher than the worst rated brand in this category. At the same time, Planet Fitness was rated 2.4 stars for Website criterion in this category and it is 92 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Planet Fitness has a higher rating than Club Metro USA. Regarding Staff criterion, consumers gave Club Metro USA 1 stars and it is 64% worse than other in category. Planet Fitness however was rated 1.9 stars and it is 69% greater than other in category.

Club Metro USA and Planet Fitness Rating Details

Website
1.3 (4 reviews)
2.4 (1260 reviews)
Reviewer's quote

I am interested in joining your gym in Elizabeth, NJ, on Morris Avenue because the location is convenient for me plus they offer yoga which I am trying to incorporate into my workout. However, when I looked at the reviews for this location, the reviews are absolutely horrible. Everything from old,...

Kim B

...But the website says 13yr olds can. Talked to corporate representative and was told he is going to address the issue. He thinks it's a training issue and he is going to contact the local management to address the issue...

PissedConsumer1640589
Diversity of Products or Services
1 (3 reviews)
2.6 (1276 reviews)
Reviewer's quote

If you signed up for one year only be careful when your contract is about to expire. My contract was up to September 2018. If my daughter didnt personally go to cancel hers I would not have known that contracts are automatically renewed!!! Never heard such a thing... to renew or not must be me to...

PissedConsumer1368165

I have been a Black Card member for well over a year now. I enjoy the facility being open 24/7 as it fits my odd schedule. Two of my favorite amenities have been the tanning and the red light therapy. The red light therapy has been such a help in my pain management of my osteoarthritis and it WAS...

Kathleen B
Staff
1 (3 reviews)
1.9 (1416 reviews)
Reviewer's quote

Their staff consists of nothing but atreet thugs posing as personal trainers, who have an attitude of put up or shut up. I comfronted one of these idiots (Fransisco) and told him that I thought he was a demented, filthy *** and he canceled my membership. THANK YOU FRANCISCO, because I couldn't take...

Lajean

My bill went past due and I talked to a staff member about giving me a few days to get my billing info set back up because I was compromised. Said she notated it and that would be fine I went in for my work out all was well. The next morning I woke up a nasty email from Nicole saying that I had no...

PissedConsumer1725648

Club Metro USA and Planet Fitness Pros and Cons

Pros
No votes
  • Location
  • Price
  • Equipment
Cons
No votes
  • Customer service
  • Way they treated clients
  • Unprofessional employee attitudes

Club Metro USA and Planet Fitness Most Positive Reviews

Top rated reviews
No votes
5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

Club Metro USA and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member at the Elizabeth, NJ location from August of 2014 to March 2015.

From the day I started there, I had t...

1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

Club Metro USA and Planet Fitness Latest Reviews

Recent published reviews
1

I am interested in joining your gym in Elizabeth, NJ, on Morris Avenue because the location is convenient for me plus...

Read all 9 reviews
1.7

I understand paying on time is the adult thing to do so please don't think that the payment was the problem. My problem...

Read all 3517 reviews

Club Metro USA and Planet Fitness Products and Services

Most reviewed product and services
  • Club Metro Usa Customer Care (2 reviews)
  • Planet Fitness Membership (1183 reviews)
  • Planet Fitness Customer Care (514 reviews)
  • Planet Fitness Manager (324 reviews)