PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Club Metro USA and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Club Metro USA
Planet Fitness

Club Metro USA and Planet Fitness Overview

Total reviews 11 4258
Company responses 0 0
Issues resolved 0 16

Club Metro USA and Planet Fitness Consumer Ratings

Rank
113 out of 375 in Fitness Centers category
22 out of 375 in Fitness Centers category
Website
87 in category
25 in category
Customer service
72 in category
29 in category
Diversity of Products or Services
89 in category
27 in category
Location
84 in category
36 in category

Club Metro USA and Planet Fitness Rating Details

Website
1.2 (5 reviews)
2.3 (1501 reviews)
Reviewer's quote

Original Membership was canceled and new home based facility membership was renewed without my authorization or knowledge. The customer has questions regarding this matter and the answers from the renewal gym facility in Elizabeth, NJ do not make any sense. Please help !!!! Been a member since...

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Due to health issues with covid I was unable to come into the location to cancel my membership which, the website of my location and customer service told me was the only way to cancel my membership. When I was finally able to safely go into my location, the customer service tried to strong arm me...

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Customer service
1 (4 reviews)
1.6 (1722 reviews)
Reviewer's quote

I spoke to the manager several times, but I guess he was just giving me lip service when he told me that they were not supposed to be playing it and that it would stop, because it continued. Apparently, the employees and management of Club Metro, Elizabeth, NJ have no respect for the sensitivities...

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Customer service phone number for Canada no where to be found . These guys should be embarrassed for their web pages ,..

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Diversity of Products or Services
1 (4 reviews)
2.6 (1508 reviews)
Reviewer's quote

If you signed up for one year only be careful when your contract is about to expire. My contract was up to September 2018. If my daughter didnt personally go to cancel hers I would not have known that contracts are automatically renewed!!! Never heard such a thing... to renew or not must be me to...

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was sold one of your tanning products and was lied to because your employees know nothing about the products you sell, asked for an enhancer for the tanning bed instead she just sold me the most expensive which was 52. 58 and it was a self tanning lotion instead turned my body orange, manager has...

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Location
1.8 (4 reviews)
3 (1551 reviews)
Reviewer's quote

The gym has been closed for over a month now that keep billing you and no one is available to speak to I have tried numerous times to cancel membership by phone email and certified letter no luck. Corporate doesn't answer back and fort lee branch is padlocked. This company is crooked and the next...

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...BONNEY LAKE WA LOCATION..

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Club Metro USA and Planet Fitness Pros and Cons

Pros
  • Clean and friendly staff
  • Location
  • Price
  • Equipment
Cons
  • Customer service
  • Club policies
  • Billing
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices

Club Metro USA and Planet Fitness Most Positive Reviews

Top rated reviews
No votes
5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

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No votes
5

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...

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Club Metro USA and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member at the Elizabeth, NJ location from August of 2014 to March 2015.

From the day I started there, I had t...

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1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

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1

I am interested in joining your gym in Elizabeth, NJ, on Morris Avenue because the location is convenient for me plus...

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1

I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...

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Club Metro USA and Planet Fitness Latest Reviews

Recent published reviews
1.7

Original Membership was canceled and new home based facility membership was renewed without my authorization or...

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No votes

2 years ago I had a membership that I opted out of at mondawmin mall in Baltimore Maryland. This year I apply and pay...

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No votes

I need to find out if the Phillipsburg, NJ location is participating with Silver Sneakers

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1

I usually workout in front of the TV channel that says CBS , it is labeled CBS , I was hoping to workout watching CBS...

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Club Metro USA and Planet Fitness Products and Services

Most reviewed product and services
No votes
  • Planet Fitness Membership (1402 reviews)
  • Planet Fitness Manager (354 reviews)
  • Planet Fitness Black Card Membership (139 reviews)