PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Club Metro USA and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Club Metro USA
Planet Fitness

Club Metro USA and Planet Fitness Overview

Total reviews
9
3591
Company responses
0
0
Issues resolved
0
13

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3591 reviews. It is 3582 reviews more than Club Metro USA received since Jul 15, 2013.

Club Metro USA and Planet Fitness Consumer Ratings

Rank
101 out of 594 in Fitness Centers category
22 out of 594 in Fitness Centers category
Website
76 in category
24 in category
Customer service
66 in category
26 in category
Staff
76 in category
35 in category

According to consumer ratings and reviews, Planet Fitness ranks 79 points higher in the Fitness Centers category than Club Metro USA. People gave Club Metro USA 1.3 stars for Website criterion in Fitness Centers category and it is 42 points higher than the worst rated brand in this category. At the same time, Planet Fitness was rated 2.4 stars for Website criterion in this category and it is 94 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Planet Fitness has a higher rating than Club Metro USA. Regarding Staff criterion, consumers gave Club Metro USA 1 stars and it is 64% worse than other in category. Planet Fitness however was rated 1.9 stars and it is 70% greater than other in category.

Club Metro USA and Planet Fitness Rating Details

Website
1.3 (4 reviews)
2.4 (1280 reviews)
Reviewer's quote

I am interested in joining your gym in Elizabeth, NJ, on Morris Avenue because the location is convenient for me plus they offer yoga which I am trying to incorporate into my workout. However, when I looked at the reviews for this location, the reviews are absolutely horrible. Everything from old,...

Kim B

...But the website says 13yr olds can. Talked to corporate representative and was told he is going to address the issue. He thinks it's a training issue and he is going to contact the local management to address the issue...

PissedConsumer1640589
Customer service
1 (3 reviews)
1.7 (1475 reviews)
Reviewer's quote

I spoke to the manager several times, but I guess he was just giving me lip service when he told me that they were not supposed to be playing it and that it would stop, because it continued. Apparently, the employees and management of Club Metro, Elizabeth, NJ have no respect for the sensitivities...

Lajean

...I'm confused as to why we can't at this point take care of the customer and then management can go over this with the workers and use this as a learning tool bad customer service..

Sabine
Staff
1 (3 reviews)
1.9 (1440 reviews)
Reviewer's quote

If you signed up for one year only be careful when your contract is about to expire. My contract was up to September 2018. If my daughter didnt personally go to cancel hers I would not have known that contracts are automatically renewed!!! Never heard such a thing... to renew or not must be me to...

PissedConsumer1368165

...I called the location of the Planet Fitness I joined from and frequent and the staff had a very nonchalant attitude about my issue so that just caused me to be angrier than before. I would like Decembers and if possible Novembers $24. 02 membership fee reversed...

Jontrell

Club Metro USA and Planet Fitness Pros and Cons

Pros
No votes
  • Location
  • Price
  • Equipment
Cons
No votes
  • Customer service
  • Billing practices
  • Way they treated clients

Club Metro USA and Planet Fitness Most Positive Reviews

Top rated reviews
No votes
5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

Club Metro USA and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member at the Elizabeth, NJ location from August of 2014 to March 2015.

From the day I started there, I had t...

1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

Club Metro USA and Planet Fitness Latest Reviews

Recent published reviews
1

I am interested in joining your gym in Elizabeth, NJ, on Morris Avenue because the location is convenient for me plus...

Read all 9 reviews

They told me I paid for December but I owe a payment for November

Read all 3591 reviews

Club Metro USA and Planet Fitness Products and Services

Most reviewed product and services
  • Club Metro Usa Customer Care (2 reviews)
  • Planet Fitness Membership (1209 reviews)
  • Planet Fitness Customer Care (523 reviews)
  • Planet Fitness Manager (328 reviews)