PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Upmc and Cleveland Clinic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Upmc
Cleveland Clinic

Upmc and Cleveland Clinic Overview

Total reviews 145 325
Company responses 0 0
Issues resolved 0 1

Upmc and Cleveland Clinic Consumer Ratings

Rank
318 out of 2029 in Hospitals, Clinics and Medical Centers category
252 out of 2029 in Hospitals, Clinics and Medical Centers category
Customer service
269 in category
212 in category
Product or Service Quality
203 in category
189 in category
Website
246 in category
195 in category
Diversity of Products or Services
202 in category
173 in category

Upmc and Cleveland Clinic Rating Details

Customer service
1.3 (64 reviews)
1.5 (167 reviews)
Reviewer's quote

...Customer service is a cruel joke. Morally corrupt and incompetent. These people couldn’t care less about you...

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...Customer service failed to recognize or acknowledge my complaint. I believe they changed their minds to accept me as a patient. I will never recommend this medical facility to anyone for any reason..

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Product or Service Quality
1.7 (55 reviews)
1.8 (139 reviews)
Reviewer's quote

...Give your hard-earned dollars with no expectation for quality care. if any...

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I am not a fan of surgery but when you are 55 and have zero quality of life and are now on the highest dose of pain meds you have ever been on with no results, you cant drive as you are dui from drugs you cant do anything you love, you cant even walk your dog more than the front of your home or you...

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Website
2.1 (52 reviews)
2.6 (138 reviews)
Reviewer's quote

Their website and system are atrocious, you cannot even create your account online. On top of that their systems are disconnected and if you setup a payment plan and make a payment over the phone it is not readily reflected on the My Secure Bill portal. This is 2018, update your systems instead of...

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...I only wish I had researched more reviews besides the Cleveland Clinic Website. This women does not the deserve the title of Doctor. After reading more reviews on multiple websites I see my views are not wrong, she seems to only leave negative impact on peoples lives...

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Diversity of Products or Services
2.1 (49 reviews)
2.5 (130 reviews)
Reviewer's quote

For the past 5 months, I have been double billed for physician services. I have a canceled check for proof of payment. And billed for the diagnostics for routine blood work that UPMC had agreed to take care of per their participation agreement with United Healthcare...

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Their medical services from the doctors are OK. But their bills are expensive and also full of billing mistakes. Several months after a simple doctor office visit when both my insurance and I have paid off the balance of the original claim, they added a facility charge of $78 into my final bill...

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Upmc and Cleveland Clinic Pros and Cons

Pros
  • Nursing care and physicians
  • Er room staff and the nursing staff
  • Knowledgeable doctors
  • Patients
  • Organization itself
  • Nurses were very good
Cons
  • Insurance coverage
  • Customer service
  • Rude customer service on phone
  • Rude employees
  • Care
  • Substandard care and lack of customer service

Upmc and Cleveland Clinic Most Positive Reviews

Top rated reviews
5

Well was surprised to be asked to pay $10.00 to have my PCP physician to fill out a form after my cataract surgery for...

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5

The Cleveland Clinic treated my wife for Esophageal cancer. Dr. Rice performed the unsuccessful massacre. She could hav...

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5

Please be advised to go outside of Altoona/UPMC for Cancer related issues and Cardiology issues. There was NO before...

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5

My name is Denise Calhoun. I belong to cleveland clinic i was in the emercery room from 10:45 until 2:00 am i was...

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Upmc and Cleveland Clinic Most Critical Reviews

Lowest rated reviews
1

5 days before surgery, got call from surgeon stating "just spoke w/UPMC chief medical officer telling her, you can't...

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1

Avoidable medical error and hospital acquired infections kill 440,000 patients each year in US hospitals, the third...

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1

My primary care physician has recommended that I see a dermatologist, however there are no doctors in "my area" (the...

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1

Jihad Kaouk stated to me and many other permanently harmed patients who have filed complaints with the Ohio Medical...

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Upmc and Cleveland Clinic Latest Reviews

Recent published reviews
2

First very hard to deal with don't want to help you at all my drag was unreadable 3 doctors could not read it after...

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2

My husband had tests done on June 16 at Cleveland Clinic. He was billed for the tests on August 15 with the balance due...

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No votes

New doctor at UPNC Susquehanna. Tons of reviews, all glowingly positive. And it's pretty obvious the majority of them ar...

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3.2

I was given a double lung transplant at Cleveland clinic, I then stated I wanted to go to a closer hospital, Was Told by...

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Upmc and Cleveland Clinic Products and Services

Most reviewed product and services
  • Upmc Customer Care (28 reviews)
  • Upmc Health Plan (10 reviews)
  • Upmc Emergency Service (9 reviews)
  • Cleveland Clinic Medical Care (51 reviews)
  • Cleveland Clinic Customer Care (49 reviews)
  • Cleveland Clinic Doctor (36 reviews)