PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cleveland Clinic and Upmc as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cleveland Clinic

Cleveland Clinic and Upmc Overview

Total reviews
Company responses
Issues resolved

Cleveland Clinic was first mentioned on PissedConsumer on Jul 6, 2010 and since then this brand received 316 reviews. It is 179 reviews more than Upmc received since Dec 11, 2011.

Cleveland Clinic and Upmc Consumer Ratings

233 out of 2623 in Hospitals, Clinics and Medical Centers category
284 out of 2623 in Hospitals, Clinics and Medical Centers category
Customer service
219 in category
250 in category
244 in category
238 in category
Product or Service Quality
176 in category
198 in category

According to consumer ratings and reviews, Cleveland Clinic ranks 51 points higher in the Hospitals, Clinics and Medical Centers category than Upmc. People gave Cleveland Clinic 1.5 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 551 points higher than the worst rated brand in this category. At the same time, Upmc was rated 1.3 stars for Customer service criterion in this category and it is 520 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Upmc has a higher rating than Cleveland Clinic. Regarding Product or Service Quality criterion, consumers gave Cleveland Clinic 1.8 stars and it is 77% greater than other in category. Upmc however was rated 1.6 stars and it is 74% greater than other in category.

Cleveland Clinic and Upmc Rating Details

Customer service
1.5 (161 reviews)
1.3 (58 reviews)
Reviewer's quote

...Customer service failed to recognize or acknowledge my complaint. I believe they changed their minds to accept me as a patient. I will never recommend this medical facility to anyone for any reason..

Jeffrey C

...Customer service is a cruel joke. Morally corrupt and incompetent. These people couldn’t care less about you...

Jess G
1.8 (155 reviews)
1.9 (50 reviews)
Reviewer's quote

...this place is run by young inexperience staff run by Select Medical still shaking my head why they never checked my incision was trusting them to know how to handle my situation..

Linda W

The o e jerk reied i have 5 u should of not had that many to your dammn staff i was the 1st women to come through carlisle in 40 years to have natural tripmets de evans was my doctor and in 2002 i deliverd in your hospital down town harrisburg all the facilities are great but that *** town CARLISLE...

Terri A
Product or Service Quality
1.8 (133 reviews)
1.6 (51 reviews)
Reviewer's quote

...He did a rudimentary exam on me, nothing of quality of care. he sent me to have an EMG to figure out my problems in my neck and shoulder considering I have total numbness down my arm and it is severally weak. i also have an implant in my cervical spine...


...Give your hard-earned dollars with no expectation for quality care. if any...


Cleveland Clinic and Upmc Pros and Cons

  • Patients
  • Organization itself
  • Nurses were very good
  • Nursing care and physicians
  • Er room staff and the nursing staff
  • Knowledgeable doctors
  • Rude employees
  • Care
  • Substandard care and lack of customer service
  • Insurance coverage
  • Customer service
  • Rude customer service on phone

Cleveland Clinic and Upmc Most Positive Reviews

Top rated reviews

The Cleveland Clinic treated my wife for Esophageal cancer. Dr. Rice performed the unsuccessful massacre. She could hav...


Well was surprised to be asked to pay $10.00 to have my PCP physician to fill out a form after my cataract surgery for...

Cleveland Clinic and Upmc Most Critical Reviews

Lowest rated reviews

Avoidable medical error and hospital acquired infections kill 440,000 patients each year in US hospitals, the third...


5 days before surgery, got call from surgeon stating "just spoke w/UPMC chief medical officer telling her, you can't...

Cleveland Clinic and Upmc Latest Reviews

Recent published reviews

I am wondering if anyone has done Rituxan infusions at CCF. I did two infusions, which didn't work - as I was told they...

Read all 316 reviews

Governor Wolf has thrown business and money to them open and freely. In 2018, he gave them the Medicare and Medicaid...

Read all 137 reviews

Cleveland Clinic and Upmc Products and Services

Most reviewed product and services
  • Cleveland Clinic Medical Care (51 reviews)
  • Cleveland Clinic Customer Care (49 reviews)
  • Cleveland Clinic Doctor (35 reviews)
  • Upmc Customer Care (27 reviews)
  • Upmc Health Plan (10 reviews)
  • Upmc Emergency Service (9 reviews)