PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cleveland Clinic and Upmc as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cleveland Clinic
Upmc

Cleveland Clinic and Upmc Overview

Total reviews 327 145
Company responses 0 0
Issues resolved 1 0

Cleveland Clinic and Upmc Consumer Ratings

Rank
254 out of 2098 in Hospitals, Clinics and Medical Centers category
322 out of 2098 in Hospitals, Clinics and Medical Centers category
Customer service
215 in category
271 in category
Product or Service Quality
192 in category
206 in category
Website
200 in category
252 in category
Diversity of Products or Services
174 in category
201 in category

Cleveland Clinic and Upmc Rating Details

Customer service
1.5 (168 reviews)
1.3 (64 reviews)
Reviewer's quote

...Customer service failed to recognize or acknowledge my complaint. I believe they changed their minds to accept me as a patient. I will never recommend this medical facility to anyone for any reason..

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...Customer service is a cruel joke. Morally corrupt and incompetent. These people couldn’t care less about you...

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Product or Service Quality
1.8 (141 reviews)
1.7 (55 reviews)
Reviewer's quote

I am not a fan of surgery but when you are 55 and have zero quality of life and are now on the highest dose of pain meds you have ever been on with no results, you cant drive as you are dui from drugs you cant do anything you love, you cant even walk your dog more than the front of your home or you...

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...Give your hard-earned dollars with no expectation for quality care. if any...

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Website
2.6 (139 reviews)
2.1 (52 reviews)
Reviewer's quote

...I only wish I had researched more reviews besides the Cleveland Clinic Website. This women does not the deserve the title of Doctor. After reading more reviews on multiple websites I see my views are not wrong, she seems to only leave negative impact on peoples lives...

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Their website and system are atrocious, you cannot even create your account online. On top of that their systems are disconnected and if you setup a payment plan and make a payment over the phone it is not readily reflected on the My Secure Bill portal. This is 2018, update your systems instead of...

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Diversity of Products or Services
2.5 (131 reviews)
2.1 (49 reviews)
Reviewer's quote

Their medical services from the doctors are OK. But their bills are expensive and also full of billing mistakes. Several months after a simple doctor office visit when both my insurance and I have paid off the balance of the original claim, they added a facility charge of $78 into my final bill...

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For the past 5 months, I have been double billed for physician services. I have a canceled check for proof of payment. And billed for the diagnostics for routine blood work that UPMC had agreed to take care of per their participation agreement with United Healthcare...

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Cleveland Clinic and Upmc Pros and Cons

Pros
  • Patients
  • Organization itself
  • Nurses were very good
  • Nursing care and physicians
  • Er room staff and the nursing staff
  • Knowledgeable doctors
Cons
  • Rude employees
  • Devastating permanent harm to many
  • Care
  • Insurance coverage
  • Customer service
  • Rude customer service on phone

Cleveland Clinic and Upmc Most Positive Reviews

Top rated reviews
5

The Cleveland Clinic treated my wife for Esophageal cancer. Dr. Rice performed the unsuccessful massacre. She could hav...

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5

Well was surprised to be asked to pay $10.00 to have my PCP physician to fill out a form after my cataract surgery for...

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5

My name is Denise Calhoun. I belong to cleveland clinic i was in the emercery room from 10:45 until 2:00 am i was...

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5

Please be advised to go outside of Altoona/UPMC for Cancer related issues and Cardiology issues. There was NO before...

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Cleveland Clinic and Upmc Most Critical Reviews

Lowest rated reviews
1

Avoidable medical error and hospital acquired infections kill 440,000 patients each year in US hospitals, the third...

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1

5 days before surgery, got call from surgeon stating "just spoke w/UPMC chief medical officer telling her, you can't...

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1

Jihad Kaouk stated to me and many other permanently harmed patients who have filed complaints with the Ohio Medical...

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1

My primary care physician has recommended that I see a dermatologist, however there are no doctors in "my area" (the...

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Cleveland Clinic and Upmc Latest Reviews

Recent published reviews
1

If you would like to go in for what a Dr. David Vexler describes as a "routine" surgery and have him nearly kill you,...

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2

First very hard to deal with don't want to help you at all my drag was unreadable 3 doctors could not read it after...

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2

Went to see an endocrinologist Dr. Yogi-Morren and she stated that I need an MRI. It has been a week still have not...

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No votes

New doctor at UPNC Susquehanna. Tons of reviews, all glowingly positive. And it's pretty obvious the majority of them ar...

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Cleveland Clinic and Upmc Products and Services

Most reviewed product and services
  • Cleveland Clinic Medical Care (52 reviews)
  • Cleveland Clinic Doctor (37 reviews)
  • Cleveland Clinic Nurse (12 reviews)
  • Upmc Health Plan (10 reviews)
  • Upmc Emergency Service (9 reviews)
  • Upmc Medical Care (4 reviews)