PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cleveland Clinic and University Hospital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cleveland Clinic
University Hospital

Cleveland Clinic and University Hospital Overview

Total reviews 341 72
Company responses 0 0
Issues resolved 1 0

Cleveland Clinic and University Hospital Consumer Ratings

Rank
328 out of 3844 in Hospitals, Clinics and Medical Centers category
543 out of 3844 in Hospitals, Clinics and Medical Centers category
Customer service
310 in category
402 in category
Product or Service Quality
272 in category
374 in category
Website
226 in category
454 in category
Diversity of Products or Services
230 in category
466 in category

Cleveland Clinic and University Hospital Rating Details

Customer service
1.5
(180 reviews)
1.2
(39 reviews)
Reviewer's quote

...Customer service failed to recognize or acknowledge my complaint. I believe they changed their minds to accept me as a patient. I will never recommend this medical facility to anyone for any reason..

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My complaint is how poorly they approach providing access to customer service. In their world, they schedule to the minute, yet let customers wait extremely long times to contact them. Some advise provided me early in business, was: call in yourself and see what your customers experience - it might...

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Product or Service Quality
1.8
(153 reviews)
1.4
(30 reviews)
Reviewer's quote

I am not a fan of surgery but when you are 55 and have zero quality of life and are now on the highest dose of pain meds you have ever been on with no results, you cant drive as you are dui from drugs you cant do anything you love, you cant even walk your dog more than the front of your home or you...

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Service(s): I'll try to keep this short...

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Website
2.5
(151 reviews)
1.6
(26 reviews)
Reviewer's quote

...I only wish I had researched more reviews besides the Cleveland Clinic Website. This women does not the deserve the title of Doctor. After reading more reviews on multiple websites I see my views are not wrong, she seems to only leave negative impact on peoples lives...

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My wife has been in the ER for more than 24 hours waiting for a room. On 3/052024 she had surgery to remove a tumor on her front temporal lobe in the Lerner Bldg. Yesterday she some sort of episode and in the ER they treating her as crazy. UNACCEPTABLE. This all happened at University Hospital main...

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Diversity of Products or Services
2.4
(142 reviews)
1.4
(21 reviews)
Reviewer's quote

...com (on the hard copy bill/payment stub) to pay a bill on-line for Cleveland Clinic (Clinic Medical Services Company, LLC). Instantly my credit card was charged $55. 00 from webcinemastore...

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I had University Hospitals Physician Services in August 2020 and did not get billed until October 2020. The bill arrived as being PAST DUE with the due date as UPON RECEIPT. I called costumer service to ask how the first bill Ive received from them could be past due and got in their call back cuing...

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Cleveland Clinic and University Hospital Pros and Cons

Pros
  • Patients
  • Organization itself
  • Nurses were very good
  • Women at kent imaging
  • Large organization with many recourses
Cons
  • Substandard care and lack of customer service
  • Rude employees
  • Devastating permanent harm to many
  • No patient communication
  • Lack of respect to the patient
  • Lack of customer service

Cleveland Clinic and University Hospital Most Positive Reviews

Top rated reviews
5

Was a great experience. I have moved all my medical needs to the Cleveland Clinic. Appointments were on time did not...

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3.1

I was on 10 ns for 2 weeks and a couple of days! I met some great nurses such as Andy, Ms kayla , Ms Jennifer and Ms...

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5

Every time that your blood pressure is going to be check you know that you are going to the torture chamber and some of...

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No votes

Cleveland Clinic and University Hospital Most Critical Reviews

Lowest rated reviews
1

I have intestinal bleeding of some kind mixed in with my stool. I mean A lot of it. I took pictures of it. I had clots...

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1

He was treating me for lymphoma cancer last sept. 2017, he sent me for chemo treatment, the wrong drugs were used or...

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1

Volume experience and positive surgical outcomes were falsely represented to patients. Kaouk claimed to have performed...

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1

They certainly score off the chart for rudeness and they cannot try any harder. As far a competency is concerned you...

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Cleveland Clinic and University Hospital Latest Reviews

Recent published reviews
1.2

They have beds in the hallways. Each room had a patient in it and another patient in the hallway of that room. Double bo...

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1

My wife has been in the ER for more than 24 hours waiting for a room. On 3/052024 she had surgery to remove a tumor on...

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No votes

Beware of medical facilities that use patient bodies as profit centers. You can tell this is happening when they do not...

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2.3

I think I was double booked. She walked out 2 separate times during my exam. She didn't really address my concerns....

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