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Cleveland Clinic
University Hospital

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Cleveland Clinic

Cleveland Clinic

1.9
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 314 TOTAL REVIEWS
Rank
230 out of 2912
in Hospitals, Clinics and Medical Centers category
Rating Details
Customer service
Staff
Product or Service Quality
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    2
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    09:11
  • ISSUES RESOLVED
    0%
Top Products and Services
1.4
51 reviews
2.3
49 reviews
1.5
35 reviews
University Hospital

University Hospital

1.3
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 45 TOTAL REVIEWS
Rank
396 out of 2912
in Hospitals, Clinics and Medical Centers category
Rating Details
Customer service
Staff
Product or Service Quality
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
11 reviews
1.4
10 reviews
1.7
4 reviews

How would you compare Cleveland Clinic vs University Hospital?

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Anonymous
#1538176

I had a dear friend die at 44 years of age from a botched procedure at University Hospital and her Mom ended up suing the hospital. From my recent experience with The Cleveland Clinic one is no better then the other and any hospital you go to there're all the same. Cleveland Clinic is getting too big for it's own good and University is the same and no better.

Anonymous
#1348138

Cleveland clinic is NOT "Patients First." They do not care about people at all. Nothing but problems with them. Would not recommend.

Anonymous
#1279004

In the Cleveland Clinic's comparison with their competitor, University Hospital (re: complaints and customer service), they have had almost 10 times more claims against them. Part of that could be just because they are larger, I don't know?

But the fact of a 1.8 customer service score (on a scale where 1 being the worst and 5, the best, doesn't line up with 'World Class' status claims.

The management of an organization's impression is different than the real truth. When you have a lot of money to invest in PR, you can manage your impression but the bottom line is really the truth.

Anonymous
#1279003

In the Cleveland Clinic's comparison with their competitor, University Hospital (re: complaints and customer service), they have had almost 10 times more claims against them. Part of that could be just because they are larger, I don't know?

But the fact of a 1.8 customer service score (on a scale where 1 being the worst and 5, the best, doesn't line up with 'World Class' status claims.

The management of an organization's impression is different than the real truth. When you have a lot of money to invest in PR, you can manage your impression but the bottom line is really the truth.

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