PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cleveland Clinic and University Hospital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cleveland Clinic
University Hospital

Cleveland Clinic and University Hospital Overview

Total reviews
320
53
Company responses
0
0
Issues resolved
1
0

Cleveland Clinic and University Hospital Consumer Ratings

Rank
245 out of 1956 in Hospitals, Clinics and Medical Centers category
420 out of 1956 in Hospitals, Clinics and Medical Centers category
Customer service
223 in category
259 in category
Product or Service Quality
188 in category
221 in category
Website
194 in category
339 in category
Diversity of Products or Services
169 in category
328 in category

Cleveland Clinic and University Hospital Rating Details

Customer service
1.5 (164 reviews)
1.3 (26 reviews)
Reviewer's quote

...Customer service failed to recognize or acknowledge my complaint. I believe they changed their minds to accept me as a patient. I will never recommend this medical facility to anyone for any reason..

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My complaint is how poorly they approach providing access to customer service. In their world, they schedule to the minute, yet let customers wait extremely long times to contact them. Some advise provided me early in business, was: call in yourself and see what your customers experience - it might...

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Product or Service Quality
1.8 (137 reviews)
1.5 (21 reviews)
Reviewer's quote

I am not a fan of surgery but when you are 55 and have zero quality of life and are now on the highest dose of pain meds you have ever been on with no results, you cant drive as you are dui from drugs you cant do anything you love, you cant even walk your dog more than the front of your home or you...

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Each bill is about $1000, and the majority fee is itemized as Hospital Service(about $950-$1000). What the *** is the Hospital Service fee? All the service I got is the injection from doctor. Does the action of injecting worth $1000????? I tried my best to contact University Hospital to get an...

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Website
2.6 (136 reviews)
1.6 (17 reviews)
Reviewer's quote

...I only wish I had researched more reviews besides the Cleveland Clinic Website. This women does not the deserve the title of Doctor. After reading more reviews on multiple websites I see my views are not wrong, she seems to only leave negative impact on peoples lives...

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I went to see a dietician March 2019. The office refused to take my copayment. Was later billed $40. Wrongfully paid the amount. Disputed on my Chase credit card. Received no support from Chase In December 2019 was credited $19. Medicare said I owed $19.University Hosptials did not bill my medicare...

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Diversity of Products or Services
2.4 (127 reviews)
1.3 (16 reviews)
Reviewer's quote

Their medical services from the doctors are OK. But their bills are expensive and also full of billing mistakes. Several months after a simple doctor office visit when both my insurance and I have paid off the balance of the original claim, they added a facility charge of $78 into my final bill...

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...I left the UH system to get better services at the Clinic. They managed to get to the root cause of the problem and helped me to reverse Type 2 diabetes for good. Most of these doctors need to be fired for malpractice..

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Cleveland Clinic and University Hospital Pros and Cons

Pros
  • Patients
  • Organization itself
  • Nurses were very good
  • Women at kent imaging
Cons
  • Rude employees
  • Care
  • Substandard care and lack of customer service
  • Lack of respect to the patient
  • Staff
  • Customer service sucks

Cleveland Clinic and University Hospital Most Positive Reviews

Top rated reviews
5

The Cleveland Clinic treated my wife for Esophageal cancer. Dr. Rice performed the unsuccessful massacre. She could hav...

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3.1

I was on 10 ns for 2 weeks and a couple of days! I met some great nurses such as Andy, Ms kayla , Ms Jennifer and Ms...

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5

My name is Denise Calhoun. I belong to cleveland clinic i was in the emercery room from 10:45 until 2:00 am i was...

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No votes

Cleveland Clinic and University Hospital Most Critical Reviews

Lowest rated reviews
1

Avoidable medical error and hospital acquired infections kill 440,000 patients each year in US hospitals, the third...

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1

In short, I went to the Parma Medical Center branch (their urgent care non-emergency center) under the fear of a broken...

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1

Jihad Kaouk stated to me and many other permanently harmed patients who have filed complaints with the Ohio Medical...

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1

I haaaaaaate this hospital. I'm in severe pain and I've been here for 11 hours waiting to be seen and released. I could...

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Cleveland Clinic and University Hospital Latest Reviews

Recent published reviews
1.8

I went to Solon, Ohio to see a neurologist. I had Parkinson's symptoms. This man spent maybe 15-20 minutes with me. He...

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1

Dr Shimel Shah treated my wife to prepare her for liver transplant. He bypassed her when she was top of the list for...

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1

ON 8/1/018 PASHA SAEED MD MISTAKENLY/IMPROPERLY INJECTED A PAIN MEDICATION INTO MY BRAIN THAT CAUSE ME TO FALL...

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1

The billing department doesn't listen and the supervisors won't accept changes. They run off at the mouth and expect...

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Cleveland Clinic and University Hospital Products and Services

Most reviewed product and services
  • Cleveland Clinic Medical Care (51 reviews)
  • Cleveland Clinic Customer Care (49 reviews)
  • Cleveland Clinic Doctor (36 reviews)
  • University Hospital Customer Care (12 reviews)
  • University Hospital Medical Care (11 reviews)
  • University Hospital Nurse (4 reviews)