PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cleveland Clinic and University Hospital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cleveland Clinic
University Hospital

Cleveland Clinic and University Hospital Overview

Total reviews
316
48
Company responses
0
0
Issues resolved
1
0

Cleveland Clinic was first mentioned on PissedConsumer on Jul 6, 2010 and since then this brand received 316 reviews. It is 268 reviews more than University Hospital received since Aug 14, 2010.

Cleveland Clinic and University Hospital Consumer Ratings

Rank
232 out of 2625 in Hospitals, Clinics and Medical Centers category
400 out of 2625 in Hospitals, Clinics and Medical Centers category
Customer service
220 in category
247 in category
Staff
245 in category
327 in category
Product or Service Quality
177 in category
216 in category

According to consumer ratings and reviews, Cleveland Clinic ranks 168 points higher in the Hospitals, Clinics and Medical Centers category than University Hospital. People gave Cleveland Clinic 1.5 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 551 points higher than the worst rated brand in this category. At the same time, University Hospital was rated 1.3 stars for Customer service criterion in this category and it is 524 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Cleveland Clinic has a higher rating than University Hospital. Regarding Product or Service Quality criterion, consumers gave Cleveland Clinic 1.8 stars and it is 77% greater than other in category. University Hospital however was rated 1.5 stars and it is 72% greater than other in category.

Cleveland Clinic and University Hospital Rating Details

Customer service
1.5 (161 reviews)
1.3 (23 reviews)
Reviewer's quote

...Customer service failed to recognize or acknowledge my complaint. I believe they changed their minds to accept me as a patient. I will never recommend this medical facility to anyone for any reason..

Jeffrey C

My complaint is how poorly they approach providing access to customer service. In their world, they schedule to the minute, yet let customers wait extremely long times to contact them. Some advise provided me early in business, was: call in yourself and see what your customers experience - it might...

L. S
Staff
1.8 (155 reviews)
1.3 (21 reviews)
Reviewer's quote

...this place is run by young inexperience staff run by Select Medical still shaking my head why they never checked my incision was trusting them to know how to handle my situation..

Linda W

The office staff and nurses at my doctor’s old location were so friendly, efficient and professional. The staff at University Hospitals’ North Royalton location are young and inexperienced, cliquish, openly gossipy, impersonal, and very rude and unprofessional. It seems staff are randomly assigned...

Mary H
Product or Service Quality
1.8 (133 reviews)
1.5 (19 reviews)
Reviewer's quote

...He did a rudimentary exam on me, nothing of quality of care. he sent me to have an EMG to figure out my problems in my neck and shoulder considering I have total numbness down my arm and it is severally weak. i also have an implant in my cervical spine...

PissedConsumer1541763

Each bill is about $1000, and the majority fee is itemized as Hospital Service(about $950-$1000). What the *** is the Hospital Service fee? All the service I got is the injection from doctor. Does the action of injecting worth $1000????? I tried my best to contact University Hospital to get an...

Libo D

Cleveland Clinic and University Hospital Pros and Cons

Pros
  • Patients
  • Organization itself
  • Nurses were very good
  • Women at kent imaging
Cons
  • Rude employees
  • Care
  • Substandard care and lack of customer service
  • Lack of respect to the patient
  • Staff
  • Customer service sucks

Cleveland Clinic and University Hospital Most Positive Reviews

Top rated reviews
5

The Cleveland Clinic treated my wife for Esophageal cancer. Dr. Rice performed the unsuccessful massacre. She could hav...

3.2

Paid a bill, was billed, again, didn't get posted, five calls over three days (avg 15 mins on hold before hangup) to...

Cleveland Clinic and University Hospital Most Critical Reviews

Lowest rated reviews
1

Avoidable medical error and hospital acquired infections kill 440,000 patients each year in US hospitals, the third...

1

In short, I went to the Parma Medical Center branch (their urgent care non-emergency center) under the fear of a broken...

Cleveland Clinic and University Hospital Latest Reviews

Recent published reviews
1

I am wondering if anyone has done Rituxan infusions at CCF. I did two infusions, which didn't work - as I was told they...

Read all 316 reviews
1

I have a very long complaint list dealing with University Hospitals. The doctors that I have dealt with so far must be r...

Read all 48 reviews

Cleveland Clinic and University Hospital Products and Services

Most reviewed product and services
  • Cleveland Clinic Medical Care (51 reviews)
  • Cleveland Clinic Customer Care (49 reviews)
  • Cleveland Clinic Doctor (35 reviews)
  • University Hospital Customer Care (12 reviews)
  • University Hospital Medical Care (11 reviews)
  • University Hospital Nurse (4 reviews)