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Cleveland Clinic

Hospitals, Clinics and Medical Centers, Doctors
  • 1 ISSUES RESOLVED
  • 185 TOTAL REVIEWS
  • $49K CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
1.9
Customer service
Staff
Website
Diversity of Products or Services
Reliability
  • Nurse staff in surgery 2
  • Transport staff 1
  • Some docs not this one 1
  • Radiology staff 1
  • Patients 1

Customers don't like

  • Rude employees4
  • Harm to patients3
  • Rudeness of employees2
  • Permanent harm to patients2
  • Devastating permanent harm to many2
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University Hospital

Hospitals, Clinics and Medical Centers, Doctors
  • 0 ISSUES RESOLVED
  • 18 TOTAL REVIEWS
1.2
Customer service
Staff
Website
Diversity of Products or Services
Reliability

No items

Customers don't like

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
North Royalton, Ohio, United States #1348138

Cleveland clinic is NOT "Patients First." They do not care about people at all. Nothing but problems with them. Would not recommend.

Anonymous
#1279004

In the Cleveland Clinic's comparison with their competitor, University Hospital (re: complaints and customer service), they have had almost 10 times more claims against them.Part of that could be just because they are larger, I don't know?

But the fact of a 1.8 customer service score (on a scale where 1 being the worst and 5, the best, doesn't line up with 'World Class' status claims.

The management of an organization's impression is different than the real truth.When you have a lot of money to invest in PR, you can manage your impression but the bottom line is really the truth.

Anonymous
#1279003

In the Cleveland Clinic's comparison with their competitor, University Hospital (re: complaints and customer service), they have had almost 10 times more claims against them.Part of that could be just because they are larger, I don't know?

But the fact of a 1.8 customer service score (on a scale where 1 being the worst and 5, the best, doesn't line up with 'World Class' status claims.

The management of an organization's impression is different than the real truth.When you have a lot of money to invest in PR, you can manage your impression but the bottom line is really the truth.