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Cleveland Clinic

Hospitals, Clinics and Medical Centers, Doctors
  • 0 ISSUES RESOLVED
  • 142 TOTAL REVIEWS
  • $47.2K CLAIMED LOSSES
  • $2.5K AVERAGE LOSS
1.9
Customer service
Staff
Website
Diversity of Products or Services
Reliability
  • Nurse staff in surgery 2
  • Organization itself 1
  • Outreach clinic in elko 1
  • Radiology staff 1
  • Transport staff 1

Customers don't like

  • Substandard care4
  • Permanent harm to patients4
  • Lack of follow up2
  • Substandard care and lack of customer service2
  • Rude employees2
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University Hospital

Hospitals, Clinics and Medical Centers, Doctors
  • 0 ISSUES RESOLVED
  • 15 TOTAL REVIEWS
1.2
Customer service
Staff
Website
Diversity of Products or Services
Reliability

No items

Customers don't like

  • Customer service1

Products by University Hospital

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1279004
In the Cleveland Clinic's comparison with their competitor, University Hospital (re: complaints and customer service), they have had almost 10 times more claims against them. Part of that could be just because they are larger, I don't know? But the fact of a 1.8 customer service score (on a scale where 1 being the worst and 5, the best, doesn't line up with 'World Class' status claims. The management of an organization's impression is different than the real truth. When you have a lot of money to invest in PR, you can manage your impression but the bottom line is really the truth.
Anonymous
#1279003
In the Cleveland Clinic's comparison with their competitor, University Hospital (re: complaints and customer service), they have had almost 10 times more claims against them. Part of that could be just because they are larger, I don't know? But the fact of a 1.8 customer service score (on a scale where 1 being the worst and 5, the best, doesn't line up with 'World Class' status claims. The management of an organization's impression is different than the real truth. When you have a lot of money to invest in PR, you can manage your impression but the bottom line is really the truth.