PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cleveland Clinic and University Hospital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cleveland Clinic
University Hospital

Cleveland Clinic and University Hospital Overview

Total reviews 328 58
Company responses 0 0
Issues resolved 1 0

Cleveland Clinic and University Hospital Consumer Ratings

Rank
256 out of 2012 in Hospitals, Clinics and Medical Centers category
416 out of 2012 in Hospitals, Clinics and Medical Centers category
Customer service
215 in category
288 in category
Product or Service Quality
193 in category
252 in category
Website
202 in category
365 in category
Diversity of Products or Services
174 in category
328 in category

Cleveland Clinic and University Hospital Rating Details

Customer service
1.5 (169 reviews)
1.2 (29 reviews)
Reviewer's quote

...Customer service failed to recognize or acknowledge my complaint. I believe they changed their minds to accept me as a patient. I will never recommend this medical facility to anyone for any reason..

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My complaint is how poorly they approach providing access to customer service. In their world, they schedule to the minute, yet let customers wait extremely long times to contact them. Some advise provided me early in business, was: call in yourself and see what your customers experience - it might...

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Product or Service Quality
1.8 (142 reviews)
1.5 (24 reviews)
Reviewer's quote

I am not a fan of surgery but when you are 55 and have zero quality of life and are now on the highest dose of pain meds you have ever been on with no results, you cant drive as you are dui from drugs you cant do anything you love, you cant even walk your dog more than the front of your home or you...

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I had University Hospitals Physician Services in August 2020 and did not get billed until October 2020. The bill arrived as being PAST DUE with the due date as UPON RECEIPT. I called costumer service to ask how the first bill Ive received from them could be past due and got in their call back cuing...

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Website
2.6 (140 reviews)
1.6 (20 reviews)
Reviewer's quote

...I only wish I had researched more reviews besides the Cleveland Clinic Website. This women does not the deserve the title of Doctor. After reading more reviews on multiple websites I see my views are not wrong, she seems to only leave negative impact on peoples lives...

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A University Hospital surgeon totally scammed me by hiding x-rays of faulty surgery. The hidden x-ray is shown on this post. The surgeon's name is William Stanfield. Fourteen months later a second opinion surgeon showed these to me and my mouth just dropped immediately. I will be crippled for life....

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Diversity of Products or Services
2.5 (132 reviews)
1.5 (19 reviews)
Reviewer's quote

Their medical services from the doctors are OK. But their bills are expensive and also full of billing mistakes. Several months after a simple doctor office visit when both my insurance and I have paid off the balance of the original claim, they added a facility charge of $78 into my final bill...

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...I left the UH system to get better services at the Clinic. They managed to get to the root cause of the problem and helped me to reverse Type 2 diabetes for good. Most of these doctors need to be fired for malpractice..

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Cleveland Clinic and University Hospital Pros and Cons

Pros
  • Patients
  • Organization itself
  • Nurses were very good
  • Women at kent imaging
  • Large organization with many recourses
Cons
  • Rude employees
  • Devastating permanent harm to many
  • Care
  • Lack of respect to the patient
  • Staff
  • Poor customer service

Cleveland Clinic and University Hospital Most Positive Reviews

Top rated reviews
5

The Cleveland Clinic treated my wife for Esophageal cancer. Dr. Rice performed the unsuccessful massacre. She could hav...

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3.1

I was on 10 ns for 2 weeks and a couple of days! I met some great nurses such as Andy, Ms kayla , Ms Jennifer and Ms...

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5

My name is Denise Calhoun. I belong to cleveland clinic i was in the emercery room from 10:45 until 2:00 am i was...

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No votes

Cleveland Clinic and University Hospital Most Critical Reviews

Lowest rated reviews
1

Avoidable medical error and hospital acquired infections kill 440,000 patients each year in US hospitals, the third...

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1

In short, I went to the Parma Medical Center branch (their urgent care non-emergency center) under the fear of a broken...

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1

Jihad Kaouk stated to me and many other permanently harmed patients who have filed complaints with the Ohio Medical...

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1

I haaaaaaate this hospital. I'm in severe pain and I've been here for 11 hours waiting to be seen and released. I could...

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Cleveland Clinic and University Hospital Latest Reviews

Recent published reviews
2.4

She misinformed me. I had a ct scan due. She told me to schedule my own appt for said scan. The radiology dept told me O...

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No votes

I am contacting you because the traditional method of calling isn't working. I'm a new customer. I called to make an app...

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1

If you would like to go in for what a Dr. David Vexler describes as a "routine" surgery and have him nearly kill you,...

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1.9

I had University Hospitals Physician Services in August 2020 and did not get billed until October 2020. The bill...

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Cleveland Clinic and University Hospital Products and Services

Most reviewed product and services
  • Cleveland Clinic Medical Care (52 reviews)
  • Cleveland Clinic Doctor (37 reviews)
  • Cleveland Clinic Nurse (12 reviews)
  • University Hospital Medical Care (11 reviews)
  • University Hospital Nurse (4 reviews)
  • University Hospital Procedure (2 reviews)