PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cleveland Clinic and Med Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cleveland Clinic
Med Express

Cleveland Clinic and Med Express Overview

Total reviews
316
198
Company responses
0
0
Issues resolved
1
0

Cleveland Clinic was first mentioned on PissedConsumer on Jul 6, 2010 and since then this brand received 316 reviews. It is 118 reviews more than Med Express received since Mar 26, 2012.

Cleveland Clinic and Med Express Consumer Ratings

Rank
233 out of 2627 in Hospitals, Clinics and Medical Centers category
315 out of 2627 in Hospitals, Clinics and Medical Centers category
Customer service
221 in category
239 in category
Staff
247 in category
288 in category
Product or Service Quality
178 in category
212 in category

According to consumer ratings and reviews, Cleveland Clinic ranks 82 points higher in the Hospitals, Clinics and Medical Centers category than Med Express. People gave Cleveland Clinic 1.5 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 551 points higher than the worst rated brand in this category. At the same time, Med Express was rated 1.4 stars for Customer service criterion in this category and it is 533 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Cleveland Clinic has a higher rating than Med Express. Regarding Product or Service Quality criterion, consumers gave Cleveland Clinic 1.8 stars and it is 77% greater than other in category. Med Express however was rated 1.6 stars and it is 73% greater than other in category.

Cleveland Clinic and Med Express Rating Details

Customer service
1.5 (161 reviews)
1.4 (95 reviews)
Reviewer's quote

...Customer service failed to recognize or acknowledge my complaint. I believe they changed their minds to accept me as a patient. I will never recommend this medical facility to anyone for any reason..

Jeffrey C

...Terrible place and customer service sucks..

PissedConsumer1230050
Staff
1.8 (155 reviews)
1.6 (101 reviews)
Reviewer's quote

...this place is run by young inexperience staff run by Select Medical still shaking my head why they never checked my incision was trusting them to know how to handle my situation..

Linda W

...And as for privacy in the examine area, you hear everything in the other examination room and the staff talking no privacy very unprofessional..

Zanaya
Product or Service Quality
1.8 (133 reviews)
1.6 (90 reviews)
Reviewer's quote

...He did a rudimentary exam on me, nothing of quality of care. he sent me to have an EMG to figure out my problems in my neck and shoulder considering I have total numbness down my arm and it is severally weak. i also have an implant in my cervical spine...

PissedConsumer1541763

...They refused my employee saying they couldn’t offer this employee that service. even with my contract I would pay you people another dime and my contract will not be renewed..

PissedConsumer1676816

Cleveland Clinic and Med Express Pros and Cons

Pros
  • Patients
  • Organization itself
  • Nurses were very good
  • Location to our home
  • Convenience of the location
  • Hours
Cons
  • Rude employees
  • Care
  • Substandard care and lack of customer service
  • Bad service
  • Staff
  • Refused to provide treatment

Cleveland Clinic and Med Express Most Positive Reviews

Top rated reviews
5

The Cleveland Clinic treated my wife for Esophageal cancer. Dr. Rice performed the unsuccessful massacre. She could hav...

5

I had to visit MedExpress yesterday, September 1st because I couldn't get an appointment w my PCP! All the staff at...

Cleveland Clinic and Med Express Most Critical Reviews

Lowest rated reviews
1

Avoidable medical error and hospital acquired infections kill 440,000 patients each year in US hospitals, the third...

1

I woke up on a Sunday with UTI symptoms so I went to a Med Express in Woodbury, NJ to get antibiotics because I really...

Cleveland Clinic and Med Express Latest Reviews

Recent published reviews
1

I am wondering if anyone has done Rituxan infusions at CCF. I did two infusions, which didn't work - as I was told they...

Read all 316 reviews
1.1

I when into the med express burning and frequency and was diagnosed with a U.T.I. and then a prescripted for...

Read all 198 reviews

Cleveland Clinic and Med Express Products and Services

Most reviewed product and services
  • Cleveland Clinic Medical Care (51 reviews)
  • Cleveland Clinic Customer Care (49 reviews)
  • Cleveland Clinic Doctor (35 reviews)
  • Med Express Doctor (39 reviews)
  • Med Express Medical Care (35 reviews)
  • Med Express Customer Care (23 reviews)