PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cleveland Clinic and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cleveland Clinic
Kaiser Permanente

Cleveland Clinic and Kaiser Permanente Overview

Total reviews 326 513
Company responses 0 0
Issues resolved 1 2

Cleveland Clinic and Kaiser Permanente Consumer Ratings

Rank
254 out of 2049 in Hospitals, Clinics and Medical Centers category
111 out of 1086 in Insurance category
Customer service
214 in category
120 in category
Product or Service Quality
191 in category
102 in category
Website
199 in category
62 in category
Diversity of Products or Services
173 in category
110 in category

Cleveland Clinic and Kaiser Permanente Rating Details

Customer service
1.5 (168 reviews)
1.4 (213 reviews)
Reviewer's quote

...Customer service failed to recognize or acknowledge my complaint. I believe they changed their minds to accept me as a patient. I will never recommend this medical facility to anyone for any reason..

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Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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Product or Service Quality
1.8 (140 reviews)
1.5 (198 reviews)
Reviewer's quote

I am not a fan of surgery but when you are 55 and have zero quality of life and are now on the highest dose of pain meds you have ever been on with no results, you cant drive as you are dui from drugs you cant do anything you love, you cant even walk your dog more than the front of your home or you...

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Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

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Website
2.6 (139 reviews)
2.2 (186 reviews)
Reviewer's quote

...I only wish I had researched more reviews besides the Cleveland Clinic Website. This women does not the deserve the title of Doctor. After reading more reviews on multiple websites I see my views are not wrong, she seems to only leave negative impact on peoples lives...

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Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

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Diversity of Products or Services
2.5 (131 reviews)
1.7 (162 reviews)
Reviewer's quote

Their medical services from the doctors are OK. But their bills are expensive and also full of billing mistakes. Several months after a simple doctor office visit when both my insurance and I have paid off the balance of the original claim, they added a facility charge of $78 into my final bill...

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I have a bill for Kaiser services and have been making small payments on it. There is no record for 3 of those payments. Today I received a notice from a collection agency in LA...

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Cleveland Clinic and Kaiser Permanente Pros and Cons

Pros
  • Patients
  • Organization itself
  • Nurses were very good
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Rude employees
  • Care
  • Substandard care and lack of customer service
  • Customer service
  • Rising costs and bad service
  • No good answers

Cleveland Clinic and Kaiser Permanente Most Positive Reviews

Top rated reviews
5

The Cleveland Clinic treated my wife for Esophageal cancer. Dr. Rice performed the unsuccessful massacre. She could hav...

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5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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5

My name is Denise Calhoun. I belong to cleveland clinic i was in the emercery room from 10:45 until 2:00 am i was...

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4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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Cleveland Clinic and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

Avoidable medical error and hospital acquired infections kill 440,000 patients each year in US hospitals, the third...

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1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

Jihad Kaouk stated to me and many other permanently harmed patients who have filed complaints with the Ohio Medical...

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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Cleveland Clinic and Kaiser Permanente Latest Reviews

Recent published reviews
2

Went to see an endocrinologist Dr. Yogi-Morren and she stated that I need an MRI. It has been a week still have not...

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1.8

My coverage started one day ago and I already regret getting involved with Kaiser. I needed to get a Covid test...

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2

My husband had tests done on June 16 at Cleveland Clinic. He was billed for the tests on August 15 with the balance due...

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No votes

Worst doctor/human ever!
She had single focus goals and did not treat me on the whole with all of my health issues. Fortu...

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Cleveland Clinic and Kaiser Permanente Products and Services

Most reviewed product and services
  • Cleveland Clinic Medical Care (51 reviews)
  • Cleveland Clinic Doctor (36 reviews)
  • Cleveland Clinic Nurse (11 reviews)
  • Kaiser Permanente Medical Care (87 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Health Plan (24 reviews)