PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zelle Pay and Clearxchange as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zelle Pay
Clearxchange

Zelle Pay and Clearxchange Overview

Total reviews
604
109
Company responses
0
0
Issues resolved
0
0

Zelle Pay was first mentioned on PissedConsumer on Nov 8, 2017 and since then this brand received 604 reviews. It is 495 reviews more than Clearxchange received since Aug 13, 2014.

Zelle Pay and Clearxchange Consumer Ratings

Rank
46 out of 305 in Cash Services category
43 out of 305 in Cash Services category
Customer service
34 in category
39 in category
Reliability
33 in category
30 in category
Product or Service Quality
37 in category
35 in category

According to consumer ratings and reviews, Clearxchange ranks 3 points higher in the Cash Services category than Zelle Pay. People gave Zelle Pay 1.2 stars for Customer service criterion in Cash Services category and it is 32 points higher than the worst rated brand in this category. At the same time, Clearxchange was rated 1.1 stars for Customer service criterion in this category and it is 27 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Clearxchange has a higher rating than Zelle Pay. Regarding Product or Service Quality criterion, consumers gave Zelle Pay 1.1 stars and it is 55% worse than other in category. Clearxchange however was rated 1.2 stars and it is 52% worse than other in category.

Zelle Pay and Clearxchange Rating Details

Customer service
1.2 (261 reviews)
1.1 (53 reviews)
Reviewer's quote

Payment from send with BOA account to my Credit Union account. His funds were removed immediately but my bank can't receive them. The rep on the phone was about as helpful as a dull knife, sounded like from some far away country based on his accent. Cannot cancel transaction with my bank, going to...

PissedConsumer1722938

No body to talk, when wanting to resolve such important issues such as receiving funds.

PissedConsumer1205563
Reliability
1.1 (256 reviews)
1.2 (52 reviews)
Reviewer's quote

I NEED HELP! I need to speak with someone. The recording is NOT helping me.

Howell

Zelle has the worst customer service. I was on hold with them for over an hour! I tried emailing and it took a week to get a response. Not worth the time or energy. Initially I was able to transfer funds between my Chase account and my credit union. I found out that my credit union was not...

Sera
Product or Service Quality
1.1 (249 reviews)
1.2 (52 reviews)
Reviewer's quote

She wanted to use the same service to pay me back, since it's what her bank uses and my payments to her had gone through successfully. I gave her my phone number to use and Zelle used an email to notify me of funds waiting to pay out which proves they know the email associated with my phone number...

Corinne N

They are putting your money in limbo saying the money went through and then saying sorry they could not process with another email. Now I can't figure out what is going on. They have taken the money out of the person trying to pay me, but the payment could not go through to me now that they are...

PissedConsumer1140972

Zelle Pay and Clearxchange Pros and Cons

Pros
  • Quick transfer
  • Getting money transfered easy
  • Total useless
  • Slow funds transfer
  • That i can receive money
  • Easy to use
Cons
  • Very poor customer service and crooks
  • Lack of solutions for my issues
  • Failure to transfer money
  • Customer service
  • Service did not work
  • It takes forever

Zelle Pay and Clearxchange Most Positive Reviews

Top rated reviews
5

I cannot log in to zelle

5

One must have precisely the right type of cell phone and HAS to use the app only if their smart phone works with the...

Zelle Pay and Clearxchange Most Critical Reviews

Lowest rated reviews
1

After logging 2 cases witj 2nd level support becaise their useless app and program won't work with half the phone and...

1

Uggh! How many times do I have to log in for them to send me the verification email when I register that never gets...

Zelle Pay and Clearxchange Latest Reviews

Recent published reviews
1

Payment from send with BOA account to my Credit Union account. His funds were removed immediately but my bank can't...

Read all 604 reviews

Clearxchangeshould not be processing claim for Geico Insurance that they are not affiliated with, and GEICO should no...

Read all 109 reviews

Zelle Pay and Clearxchange Products and Services

Most reviewed product and services
  • Zelle Pay Money Transfer (312 reviews)
  • Zelle Pay Mobile Application (53 reviews)
  • Zelle Pay Account (45 reviews)
  • Clearxchange Money Transfer (45 reviews)
  • Clearxchange Account (21 reviews)
  • Clearxchange Customer Care (6 reviews)