PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Clearxchange and Western Union as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Clearxchange
Western Union

Clearxchange and Western Union Overview

Total reviews
109
751
Company responses
0
0
Issues resolved
0
4

Western Union was first mentioned on PissedConsumer on Aug 12, 2007 and since then this brand received 751 reviews. It is 642 reviews more than Clearxchange received since Aug 13, 2014.

Clearxchange and Western Union Consumer Ratings

Rank
44 out of 293 in Cash Services category
34 out of 293 in Cash Services category
Customer service
41 in category
27 in category
Reliability
31 in category
24 in category
Product or Service Quality
35 in category
24 in category

According to consumer ratings and reviews, Western Union ranks 10 points higher in the Cash Services category than Clearxchange. People gave Clearxchange 1.1 stars for Customer service criterion in Cash Services category and it is 25 points higher than the worst rated brand in this category. At the same time, Western Union was rated 1.3 stars for Customer service criterion in this category and it is 39 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Western Union has a higher rating than Clearxchange. Regarding Product or Service Quality criterion, consumers gave Clearxchange 1.2 stars and it is 52% worse than other in category. Western Union however was rated 1.4 stars and it is 64% greater than other in category.

Clearxchange and Western Union Rating Details

Customer service
1.1 (53 reviews)
1.3 (207 reviews)
Reviewer's quote

Zelle has the worst customer service. I was on hold with them for over an hour! I tried emailing and it took a week to get a response. Not worth the time or energy...

Sera

By phoning through to a customer service representative, however, I eventually found out that the receiver has up to 90 days from the sent date to make the pick up. In this case, the receiver needs to obtain an updated passport, which may take him a few more weeks, but then there should be no...

Douglas Miller
Reliability
1.2 (52 reviews)
1.4 (132 reviews)
Reviewer's quote

No body to talk, when wanting to resolve such important issues such as receiving funds.

PissedConsumer1205563

I have been sending money to my family in Netherlands for years. All of the sudden they send me a message stating that they need mor information. They ask for the relationship with the people I sent mony 2 ( 2 cousins), whether I knew them personally (COUSINS DUH!!!!!!!) where do I get my money...

PissedConsumer1754093
Product or Service Quality
1.2 (52 reviews)
1.4 (206 reviews)
Reviewer's quote

When I searched for Bank of the West it are not listed so I call Zelle customer service to find out what I can do. It is then that I am told that Bank of the West is not supported by their service and that funds cannot be sent or received by business accounts and my funds are now in limbo and it...

PissedConsumer1149108

Western union account hacked, worse customer service..

PissedConsumer1618816

Clearxchange and Western Union Pros and Cons

Pros
  • Slow funds transfer
  • That i can receive money
  • Easy to use
  • Wu wire service
  • Past transfers went well
  • Fair
Cons
  • Customer service
  • Service did not work
  • It takes forever
  • Customer service
  • Will not use western union again
  • Customer service no resolution

Clearxchange and Western Union Most Positive Reviews

Top rated reviews
5

One must have precisely the right type of cell phone and HAS to use the app only if their smart phone works with the...

5

I regularly feed orphanages in sri lanka & india in memory of my late mother. I feed the relevant funds thru Weste...

Clearxchange and Western Union Most Critical Reviews

Lowest rated reviews
1

Uggh! How many times do I have to log in for them to send me the verification email when I register that never gets...

1

I tried sending money and it came back declined. WU took the money out of my bank account anyway. Today,, Saturday 8/30...

Clearxchange and Western Union Latest Reviews

Recent published reviews

Clearxchangeshould not be processing claim for Geico Insurance that they are not affiliated with, and GEICO should no...

Read all 109 reviews
1

I have been sending money to my family in Netherlands for years. All of the sudden they send me a message stating that...

Read all 751 reviews

Clearxchange and Western Union Products and Services

Most reviewed product and services
  • Clearxchange Money Transfer (45 reviews)
  • Clearxchange Account (21 reviews)
  • Clearxchange Customer Care (6 reviews)
  • Western Union Money Transfer (369 reviews)
  • Western Union Money Order (100 reviews)
  • Western Union Customer Care (33 reviews)