PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Clearxchange and Western Union as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Clearxchange
Western Union

Clearxchange and Western Union Overview

Total reviews 104 783
Company responses 0 0
Issues resolved 0 4

Clearxchange and Western Union Consumer Ratings

Rank
56 out of 218 in Cash Services category
42 out of 218 in Cash Services category
Customer service
44 in category
No votes
Product or Service Quality
37 in category
No votes
Reliability
35 in category
No votes
Website
42 in category
No votes

Clearxchange and Western Union Rating Details

Customer service
1.1 (52 reviews)
No votes
Reviewer's quote

When I searched for Bank of the West it are not listed so I call Zelle customer service to find out what I can do. It is then that I am told that Bank of the West is not supported by their service and that funds cannot be sent or received by business accounts and my funds are now in limbo and it...

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By phoning through to a customer service representative, however, I eventually found out that the receiver has up to 90 days from the sent date to make the pick up. In this case, the receiver needs to obtain an updated passport, which may take him a few more weeks, but then there should be no...

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Product or Service Quality
1.2 (51 reviews)
No votes
Reviewer's quote

I called customer service and they informed me that the payment was no longer accessible from my e-mail now that I switched to Zelle (which I think I had to), and the person needed to send it. I asked the person to resend it, but they never got the payment returned to them, or any notice that it...

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...Every time I call them the customer service rep transfer me to the money order department. I have to hold on for a half hr. , then someone on their end hangs up..

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Reliability
1.2 (51 reviews)
No votes
Reviewer's quote

No body to talk, when wanting to resolve such important issues such as receiving funds.

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I sent a request for a refund on a money order and I have been trying to get in touch with you all about a refund I have been waiting for almost a month and I still haven't received a response I know that it doesn't take a month for a letter from saint louis to Colorado I called you all and when I...

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Website
1.3 (47 reviews)
No votes
Reviewer's quote

Several years ago I had an intense discussion with my banker about this company called PayPal and how they were taking over and almost creating their own banking system. His passion was about banks are a different institution and not a paypal. He said people will not trust these kind of companies....

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...Despite advising Western Union through their official website form and via their UK email address no refund has been forthcoming..

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Clearxchange and Western Union Pros and Cons

Pros
  • Slow funds transfer
  • That i can receive money
  • Past transfers went well
  • Wu wire service
  • Fair
Cons
  • Customer service
  • Service did not work
  • It takes forever
  • Customer service
  • Business tactics
  • Will not use western union again

Clearxchange and Western Union Most Positive Reviews

Top rated reviews
5

One must have precisely the right type of cell phone and HAS to use the app only if their smart phone works with the...

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5

I regularly feed orphanages in sri lanka & india in memory of my late mother. I feed the relevant funds thru Weste...

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3.5

Brother wired money from acct. Had money in mine in one day. Good job

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5

DEAR WESTREN UNION


That's a complain letter to Western union in America

16/06/2015 Yesterday my Mot...

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Clearxchange and Western Union Most Critical Reviews

Lowest rated reviews
1

Uggh! How many times do I have to log in for them to send me the verification email when I register that never gets...

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1

I tried sending money and it came back declined. WU took the money out of my bank account anyway. Today,, Saturday 8/30...

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1

Supposed to be fast and easy... nope, factor holidays "Veterans Day got me". Money sent on the 9th from Wells Fargo to...

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1

My church group sponsors some people in Costa Rica. In the last 10 weeks we have had 11 members blacklisted from using t...

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Clearxchange and Western Union Latest Reviews

Recent published reviews
No votes

Clearxchangeshould not be processing claim for Geico Insurance that they are not affiliated with, and GEICO should no...

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1

I sent in my money order refund request. I want to know when I can expect a refund back and be notified it was received.

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No votes

Keeps hanging up after hearing the automated message...Cannot speak to someone!!!!!!

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No votes

Just little to no information regarding WU money order refund request that was sent WU 10 days ago. No tracking....

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Clearxchange and Western Union Products and Services

Most reviewed product and services
  • Clearxchange Money Transfer (43 reviews)
  • Clearxchange Deposit (4 reviews)
  • Clearxchange Check Deposit (2 reviews)
  • Western Union Money Transfer (376 reviews)
  • Western Union Money Order (105 reviews)
  • Western Union International Money Transfer (30 reviews)