PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Popmoney and Clearxchange as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Popmoney
Clearxchange

Popmoney and Clearxchange Overview

Total reviews 189 104
Company responses 0 0
Issues resolved 0 0

Popmoney and Clearxchange Consumer Ratings

Rank
58 out of 221 in Cash Services category
56 out of 221 in Cash Services category
Product or Service Quality
46 in category
44 in category
Customer service
48 in category
50 in category
Website
50 in category
48 in category
Reliability
45 in category
41 in category

Popmoney and Clearxchange Rating Details

Product or Service Quality
1.2 (98 reviews)
1.2 (51 reviews)
Reviewer's quote

...I called the next day, totaled 45min waiting for service agent. that agent could find my account and all attempts to close any and all account info has been impossible. Please remove my account from your system..

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When I searched for Bank of the West it are not listed so I call Zelle customer service to find out what I can do. It is then that I am told that Bank of the West is not supported by their service and that funds cannot be sent or received by business accounts and my funds are now in limbo and it...

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Customer service
1.1 (97 reviews)
1.1 (52 reviews)
Reviewer's quote

My tenant sent me rent money, but I couldn't access through Pop Money's faulty software! Then a *** customer service, (oxymoron - emphasis on moron), told me that he had to open a file and that someone would get back to me in a day or two. I then asked to speak to a supervisor and was told that...

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I called customer service and they informed me that the payment was no longer accessible from my e-mail now that I switched to Zelle (which I think I had to), and the person needed to send it. I asked the person to resend it, but they never got the payment returned to them, or any notice that it...

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Website
1.2 (89 reviews)
1.3 (47 reviews)
Reviewer's quote

...Their website and mobile app is always down. How this company has not been closed by the government is beyond me. Thousands of people reporting their scam..

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Several years ago I had an intense discussion with my banker about this company called PayPal and how they were taking over and almost creating their own banking system. His passion was about banks are a different institution and not a paypal. He said people will not trust these kind of companies....

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Reliability
1.1 (88 reviews)
1.2 (51 reviews)
Reviewer's quote

Nobody ever *** answered. Now Im a pissed *** consumer

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No body to talk, when wanting to resolve such important issues such as receiving funds.

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Popmoney and Clearxchange Pros and Cons

Pros
  • Sending money quick
  • Concept
  • Convenience
  • Slow funds transfer
  • That i can receive money
Cons
  • Failure to deliver
  • Lousy service
  • Take too long to correct mistakes
  • Customer service
  • Service did not work
  • It takes forever

Popmoney and Clearxchange Most Positive Reviews

Top rated reviews
5

4/4/16. Ashley, at Popmoney, took time to look up a confusion for me and was very clear. There was only one step...

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5

One must have precisely the right type of cell phone and HAS to use the app only if their smart phone works with the...

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5

I received text notice on 9/29 that incoming $ was available for deposit to my account at PNC Bank. When I phoned PNC...

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3.5

Brother wired money from acct. Had money in mine in one day. Good job

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Popmoney and Clearxchange Most Critical Reviews

Lowest rated reviews
1

Popmoney is ***! You can send money faster through snail mail then you can with POPMONEY! DON'T WASTE YOUR TIME WITH...

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1

Uggh! How many times do I have to log in for them to send me the verification email when I register that never gets...

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1

3 times i valled your customer service to fix an issue and was told a request was put in to resolve it. 72 hours have...

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1

Supposed to be fast and easy... nope, factor holidays "Veterans Day got me". Money sent on the 9th from Wells Fargo to...

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Popmoney and Clearxchange Latest Reviews

Recent published reviews
No votes

Transferred me to my bank, who said Id have to call Popmoney.

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No votes

Clearxchangeshould not be processing claim for Geico Insurance that they are not affiliated with, and GEICO should no...

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1

Nobody ever *** answered. Now Im a pissed *** consumer

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No votes

Keeps hanging up after hearing the automated message...Cannot speak to someone!!!!!!

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Popmoney and Clearxchange Products and Services

Most reviewed product and services
  • Popmoney Money Transfer (113 reviews)
  • Popmoney Deposit (5 reviews)
  • Clearxchange Money Transfer (43 reviews)
  • Clearxchange Deposit (4 reviews)
  • Clearxchange Check Deposit (2 reviews)