PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Popmoney and Clearxchange as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Popmoney
Clearxchange

Popmoney and Clearxchange Overview

Total reviews 183 104
Company responses 0 0
Issues resolved 0 0

Popmoney and Clearxchange Consumer Ratings

Rank
55 out of 216 in Cash Services category
53 out of 216 in Cash Services category
Customer service
48 in category
50 in category
Product or Service Quality
46 in category
43 in category
Website
50 in category
48 in category
Reliability
45 in category
41 in category

Popmoney and Clearxchange Rating Details

Customer service
1.1 (95 reviews)
1.1 (52 reviews)
Reviewer's quote

Every time I call to the customer service they tell me one or the other story, the say sorry for the inconvenience but we have scheduled your check now. Then after 15 days I call back they say your check was never sent out or was never requested by our representative sorry for the inconvenience...

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When I searched for Bank of the West it are not listed so I call Zelle customer service to find out what I can do. It is then that I am told that Bank of the West is not supported by their service and that funds cannot be sent or received by business accounts and my funds are now in limbo and it...

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Product or Service Quality
1.1 (93 reviews)
1.2 (51 reviews)
Reviewer's quote

...I have filed a complaint with the bank that offers this service as well..

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I called customer service and they informed me that the payment was no longer accessible from my e-mail now that I switched to Zelle (which I think I had to), and the person needed to send it. I asked the person to resend it, but they never got the payment returned to them, or any notice that it...

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Website
1.2 (87 reviews)
1.3 (47 reviews)
Reviewer's quote

...Their website and mobile app is always down. How this company has not been closed by the government is beyond me. Thousands of people reporting their scam..

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Several years ago I had an intense discussion with my banker about this company called PayPal and how they were taking over and almost creating their own banking system. His passion was about banks are a different institution and not a paypal. He said people will not trust these kind of companies....

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Reliability
1.1 (84 reviews)
1.2 (51 reviews)
Reviewer's quote

I sent money from my PNC account using POP money since August 12, 2020 to my friend. The money already took out from my account since August 12; However, my friend did not receive the money yet. It is almost a month and I have been calling POP money many times, but they still ignore me.

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No body to talk, when wanting to resolve such important issues such as receiving funds.

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Popmoney and Clearxchange Pros and Cons

Pros
  • Sending money quick
  • Concept
  • Convenience
  • Slow funds transfer
  • That i can receive money
Cons
  • Failure to deliver
  • Lousy service
  • Take too long to correct mistakes
  • Customer service
  • Service did not work
  • It takes forever

Popmoney and Clearxchange Most Positive Reviews

Top rated reviews
5

4/4/16. Ashley, at Popmoney, took time to look up a confusion for me and was very clear. There was only one step...

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5

One must have precisely the right type of cell phone and HAS to use the app only if their smart phone works with the...

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5

I received text notice on 9/29 that incoming $ was available for deposit to my account at PNC Bank. When I phoned PNC...

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3.5

Brother wired money from acct. Had money in mine in one day. Good job

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Popmoney and Clearxchange Most Critical Reviews

Lowest rated reviews
1

Popmoney is ***! You can send money faster through snail mail then you can with POPMONEY! DON'T WASTE YOUR TIME WITH...

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1

Uggh! How many times do I have to log in for them to send me the verification email when I register that never gets...

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1

3 times i valled your customer service to fix an issue and was told a request was put in to resolve it. 72 hours have...

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1

Supposed to be fast and easy... nope, factor holidays "Veterans Day got me". Money sent on the 9th from Wells Fargo to...

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Popmoney and Clearxchange Latest Reviews

Recent published reviews
1

I sent money from my PNC account using POP money since August 12, 2020 to my friend. The money already took out from my...

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No votes

Clearxchangeshould not be processing claim for Geico Insurance that they are not affiliated with, and GEICO should no...

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1.2

This site looks super sketchy. It switches websites from a nice one to a cheap looking one that looks fake. You sign up,...

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No votes

Keeps hanging up after hearing the automated message...Cannot speak to someone!!!!!!

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Popmoney and Clearxchange Products and Services

Most reviewed product and services
  • Popmoney Money Transfer (111 reviews)
  • Popmoney Account (23 reviews)
  • Popmoney Customer Care (11 reviews)
  • Clearxchange Money Transfer (43 reviews)
  • Clearxchange Account (21 reviews)
  • Clearxchange Customer Care (5 reviews)