PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Clearxchange and Popmoney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Clearxchange
Popmoney

Clearxchange and Popmoney Overview

Total reviews 104 212
Company responses 0 0
Issues resolved 0 0

Clearxchange and Popmoney Consumer Ratings

Rank
102 out of 253 in Cash Services category
119 out of 253 in Cash Services category
Customer service
101 in category
97 in category
Reliability
92 in category
95 in category
Product or Service Quality
98 in category
103 in category
Website
99 in category
104 in category

Clearxchange and Popmoney Rating Details

Customer service
1.1
(52 reviews)
1.1
(108 reviews)
Reviewer's quote

When I searched for Bank of the West it are not listed so I call Zelle customer service to find out what I can do. It is then that I am told that Bank of the West is not supported by their service and that funds cannot be sent or received by business accounts and my funds are now in limbo and it...

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...The customer service number provided is saying that they are currently closed but it is an hour after their opening time. They keep trying to encourage me to leave a message so that they wont speak to me in person over the phone..

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Reliability
1.2
(51 reviews)
1.1
(101 reviews)
Reviewer's quote

No body to talk, when wanting to resolve such important issues such as receiving funds.

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Sent money via pop money, and the transaction failed for no good reason. And I am on phone with bank to get them to fix my account.

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Product or Service Quality
1.2
(51 reviews)
1.1
(111 reviews)
Reviewer's quote

I called customer service and they informed me that the payment was no longer accessible from my e-mail now that I switched to Zelle (which I think I had to), and the person needed to send it. I asked the person to resend it, but they never got the payment returned to them, or any notice that it...

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...They apparently dont strive for customer service. I will not use them again. My problem is still not resolved..

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Website
1.3
(47 reviews)
1.2
(102 reviews)
Reviewer's quote

Several years ago I had an intense discussion with my banker about this company called PayPal and how they were taking over and almost creating their own banking system. His passion was about banks are a different institution and not a paypal. He said people will not trust these kind of companies....

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...This company is failing miserably to provide the service their website says they provide. Zero stars..

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Clearxchange and Popmoney Pros and Cons

Pros
  • Slow funds transfer
  • That i can receive money
  • Sending money quick
  • Concept
  • Easy
Cons
  • Customer service
  • Service did not work
  • It takes forever
  • Failure to deliver
  • Lousy service
  • Take too long to correct mistakes

Clearxchange and Popmoney Most Positive Reviews

Top rated reviews
5

One must have precisely the right type of cell phone and HAS to use the app only if their smart phone works with the...

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5

4/4/16. Ashley, at Popmoney, took time to look up a confusion for me and was very clear. There was only one step...

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3.5

Brother wired money from acct. Had money in mine in one day. Good job

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5

I received text notice on 9/29 that incoming $ was available for deposit to my account at PNC Bank. When I phoned PNC...

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Clearxchange and Popmoney Most Critical Reviews

Lowest rated reviews
1

Money sent on 11th...email says it is there...it is NOT there. I keep logging into Chase QuickPay and there is NOTHING...

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1

Sent money via pop money, and the transaction failed for no good reason. And I am on phone with bank to get them to fix...

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1

No body to talk, when wanting to resolve such important issues such as receiving funds.

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1

After many "mini charges" of $5 here and there for several days on the account they charged $200 to my account for a tot...

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Clearxchange and Popmoney Latest Reviews

Recent published reviews
No votes

Clearxchangeshould not be processing claim for Geico Insurance that they are not affiliated with, and GEICO should no...

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3.1

We tried to send money to a Wells Fargo customer. Despite the app allowing the transaction to be scheduled, the...

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No votes

Keeps hanging up after hearing the automated message...Cannot speak to someone!!!!!!

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1

Payment under review for 9 days. I was ripped off. The customer service number provided is saying that they are...

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