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  • 0 ISSUES RESOLVED
  • 101 TOTAL REVIEWS
  • $2K CLAIMED LOSSES
  • $502 AVERAGE LOSS
1.4
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Very bad 2
  • Customer service rep on phone was quick to address my problems 2
  • Cs was quick to fix problems 1
  • How the were not pushy and stright to the point 1

Customers don't like

  • Not professional8
  • Aggressive6
  • Deceitful6
  • Made homeowner feel threatened and unsafe6
  • Misleading5
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Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 1 COMPANY RESPONSES
  • 572 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.3
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Initial contract price 7
  • Idea of a cost savings 3
  • Not waiting on hold to long 3
  • Price 3
  • Possiable savings 2

Customers don't like

  • False promises and run-around23
  • Customer service16
  • Their customer service16
  • Variable price scam15
  • Given the runaround10
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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