PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Clay Cooley and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drivetime

Drivetime

Has verified representatives
2.8
Clay Cooley
Drivetime

Clay Cooley and Drivetime Overview

Total reviews
333
1074
Company responses
0
709
Issues resolved
0
11

Drivetime was first mentioned on PissedConsumer on Jul 30, 2007 and since then this brand received 1074 reviews. It is 741 reviews more than Clay Cooley received since Jan 17, 2008.

Clay Cooley and Drivetime Consumer Ratings

Rank
818 out of 5350 in Dealers category
265 out of 5350 in Dealers category
Customer service
461 in category
408 in category
Staff
573 in category
456 in category
Location
587 in category
475 in category

According to consumer ratings and reviews, Drivetime ranks 553 points higher in the Dealers category than Clay Cooley. People gave Clay Cooley 1.4 stars for Customer service criterion in Dealers category and it is 1289 points higher than the worst rated brand in this category. At the same time, Drivetime was rated 1.6 stars for Customer service criterion in this category and it is 1342 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Drivetime has a higher rating than Clay Cooley. Regarding Location criterion, consumers gave Clay Cooley 2 stars and it is 66% greater than other in category. Drivetime however was rated 2.7 stars and it is 73% greater than other in category.

Clay Cooley and Drivetime Rating Details

Customer service
1.4 (140 reviews)
1.6 (282 reviews)
Reviewer's quote

WORST CUSTOMER SERVICE EVER I went to the 700 E. Airport Freeway Irving location to purchase a Mercedes Benz G63 priced at 94k. I contacted the location to confirm the vehicle was available as the vehicle was an internet sale...

Joshua

The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

John m
Staff
1.5 (136 reviews)
2 (279 reviews)
Reviewer's quote

...God bless Clay Cooley and his staff. Had a GREAT experience!!! Thanks alot… ..

PissedConsumer960358

I am not a car expert nor a mechanic so I trust the judgement and assurance from the staff. They disclose that there was a recall on the vehicle and all I have to do is to bring it to FORD. It took about 1 month before FORD can put me in the schedule and finally about September FORD diagnose the...

Rya
Location
2 (117 reviews)
2.7 (247 reviews)
Reviewer's quote

Clay Cooley - Wheatland location. Went to have my car serviced for and alignment. Yet I was charged for such service...

Shirley R

...Well the Schaumburg location is closed down so I called another location and they said it is not true and that you need to have $4500 or less to upgrade. I am so pissed. I would have never bought the car if I could not upgrade in 6 months...

Michael C

Clay Cooley and Drivetime Pros and Cons

Pros
  • Looking for an attorney to take mu case
  • Filed a consumer report
  • Young salesman
  • Ease of buying
  • Customer service
  • Car
Cons
  • Customer service
  • Repair service department
  • Company lying to me
  • Customer service
  • No customer appreciation
  • Customer support

Clay Cooley and Drivetime Most Positive Reviews

Top rated reviews
5

I want to congratulate Rebecca in Finance for being very polite and professional. She made buying a car effortless. I...

5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

Clay Cooley and Drivetime Most Critical Reviews

Lowest rated reviews
1

The majority of Clay Cooley employees that I have encountered are rude and need extra training on customer service. ...

1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

Clay Cooley and Drivetime Latest Reviews

Recent published reviews

Nothing, nothing, nothing, nothing, nothing

Read all 333 reviews
1

I talked to your sales rep who lied. This was over a month of call and speaking to him. I asked the questions about the...

Read all 897 reviews

Clay Cooley and Drivetime Products and Services

Most reviewed product and services
  • Clay Cooley Customer Care (45 reviews)
  • Clay Cooley Sales Representative (22 reviews)
  • Clay Cooley Loan (11 reviews)
  • Drivetime Warranty (73 reviews)
  • Drivetime Customer Care (72 reviews)
  • Drivetime Loan (61 reviews)