PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Claro and Tmobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Claro
Tmobile

Claro and Tmobile Overview

Total reviews
101
1229
Company responses
0
0
Issues resolved
1
5

Tmobile was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1229 reviews. It is 1128 reviews more than Claro received since Sep 9, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Claro customer support team than with Tmobile customer service.

Claro and Tmobile Consumer Ratings

Rank
359 out of 1946 in Telecommunications category
220 out of 1946 in Telecommunications category
Customer service
284 in category
186 in category
Product or Service Quality
234 in category
151 in category
Price Affordability
265 in category
179 in category

According to consumer ratings and reviews, Tmobile ranks 139 points higher in the Telecommunications category than Claro. People gave Claro 1.1 stars for Customer service criterion in Telecommunications category and it is 282 points higher than the worst rated brand in this category. At the same time, Tmobile was rated 1.4 stars for Customer service criterion in this category and it is 380 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Tmobile has a higher rating than Claro. Regarding Price Affordability criterion, consumers gave Claro 1.7 stars and it is 53% greater than other in category. Tmobile however was rated 2 stars and it is 68% greater than other in category.

Claro and Tmobile Rating Details

Customer service
1.1 (35 reviews)
1.4 (338 reviews)
Reviewer's quote

...The worst customer service ever..

PissedConsumer1670550

...I have keep contact customer service and request unlock request it and back and forward many time until Sep 14. last commination got unlock the promise then I paid for last bill $122. 51 and tell them make sure not own you any money and cancel my service...

yat c
Product or Service Quality
1.5 (33 reviews)
1.8 (287 reviews)
Reviewer's quote

El día 13 de septiembre de 2019, me comuniqué con la línea del servicio al cliente y me dieron el peor servicio en mi vida. La empleada no quería contestar mis preguntas (siendo yo la dueña de la cuenta) y se negaba a atender mi reclamo. A consecuencia de este evento decidí cerrar mi cuenta con...

Vilma A

...Their service is not great - we have two boosters in our home so we can use our phones in our home. We are seriously considering switching carriers. I have brought this up many times to different team members because it simply is not right...

Sandra S
Price Affordability
1.7 (32 reviews)
2 (277 reviews)
Reviewer's quote

After the hurricane, all customers were charged their full billing price unless they made a call each month or made a 3+ hour line in one of their offices to have their prices adjusted. Alternatively, they could receive an aircard and wireless modem, but this service turns out to be highly...

PissedConsumer1180627

She stated the store can move you one up so you can get iPhone 7 for the same price, but I cannot do it since you are buying from store the store manager has the authority to do it. The store manager on duty stated that he is putting notes in the system and back office will give us credit and ran...

Tariq R

Claro and Tmobile Pros and Cons

Pros
  • Nice decoration
  • Movie channels
  • Mobile devices available
  • Pricing of the plans
  • Plans
  • Price
Cons
  • Pathetic service lies and more lies
  • Treatment
  • Unfair
  • Customer service
  • Customer support
  • Service

Claro and Tmobile Most Positive Reviews

Top rated reviews
3.4

I've been a costumer of claro for a very long time and my contract ended so I started a new contract so I told the...

5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

Claro and Tmobile Most Critical Reviews

Lowest rated reviews
1

Claro es el servicio mas malo que puede existir en esta vida. Se pasa cayendo , no llega bien la señal . Claro , la red...

1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

Claro and Tmobile Latest Reviews

Recent published reviews
1

My dad's phone and internet lines have been down since last night...called tech support...they said there's phone and...

Read all 101 reviews
2.5

Dear Mr/ Miss
I use T Mobile service about 2 years and request return CellSpot device Sep 1 and cancel service . I have t...

Read all 1229 reviews

Claro and Tmobile Products and Services

Most reviewed product and services
  • Claro Internet Service (22 reviews)
  • Claro Customer Care (17 reviews)
  • Claro Phone Service (15 reviews)
  • Tmobile Phone Service (204 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (112 reviews)