PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Claro and Tmobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Claro
Tmobile

Claro and Tmobile Overview

Total reviews
116
1251
Company responses
0
0
Issues resolved
1
6

Claro and Tmobile Consumer Ratings

Rank
380 out of 1430 in Telecommunications category
229 out of 1430 in Telecommunications category
Customer service
303 in category
196 in category
Price Affordability
284 in category
190 in category
Website
292 in category
130 in category
Exchange, Refund and Cancellation Policy
243 in category
168 in category

Claro and Tmobile Rating Details

Customer service
1.1 (41 reviews)
1.4 (350 reviews)
Reviewer's quote

...The worst customer service ever..

Read full review

...I already contacted T-Mobile customer service on July , but they didnt solved my issue. Please help me with this matter. If you have further questions do not hesitate to contact me at 571-524-2920 or 703-200-7024..

Read full review
Price Affordability
1.7 (35 reviews)
2 (286 reviews)
Reviewer's quote

After the hurricane, all customers were charged their full billing price unless they made a call each month or made a 3+ hour line in one of their offices to have their prices adjusted. Alternatively, they could receive an aircard and wireless modem, but this service turns out to be highly...

Read full review

She stated the store can move you one up so you can get iPhone 7 for the same price, but I cannot do it since you are buying from store the store manager has the authority to do it. The store manager on duty stated that he is putting notes in the system and back office will give us credit and ran...

Read full review
Website
1.6 (35 reviews)
2 (313 reviews)
Reviewer's quote

...When you recharge you wallet by Claro's website, you can't use everything you charge because the multiples of recharge are even. ( I have $2. 55 in my wallet and I cant use it and they don't want to add it to my founds) Trust me it happened more than one time and more than one person...

Read full review

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

Read full review
Exchange, Refund and Cancellation Policy
1.2 (35 reviews)
1.4 (256 reviews)
Reviewer's quote

...I got a refund for the amounts charge and end up paying $5. 00. Lets see how the letter thing works out..

Read full review

So we were at a stalemate, with both employees sympathizing with me, but the manager stating the store policy. So one employee proceeds to accesses the company policy to review, then calls someone and they say that I can’t have the phone because of an outstanding balance. Also, that it has to be...

Read full review

Claro and Tmobile Pros and Cons

Pros
  • Mobile devices available
  • I can find any
  • Nice decoration
  • Pricing of the plans
  • Plans
  • Price
Cons
  • Pathetic service lies and more lies
  • Terrible customer service
  • Unfair
  • Customer service
  • Customer support
  • Service

Claro and Tmobile Most Positive Reviews

Top rated reviews
3.4

I've been a costumer of claro for a very long time and my contract ended so I started a new contract so I told the...

Read full review
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

Read full review
No votes
5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

Read full review

Claro and Tmobile Most Critical Reviews

Lowest rated reviews
1

Claro es el servicio mas malo que puede existir en esta vida. Se pasa cayendo , no llega bien la señal . Claro , la red...

Read full review
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

Read full review
1

So after an hour and 21 minutes of calling 5 times and speaking to 11 different representatives I still haven't...

Read full review
1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

Read full review

Claro and Tmobile Latest Reviews

Recent published reviews
1

if I paid why you don't give me a letter.

Read full review
1

Yes there were 3 Tmobille reps one rep was taking care of a customer in a wheelchair, I greeted the store no one...

Read full review
1

I have tried for more than 30 days to cancel my account. To no avail. They continue to bill me and refuse to cancel my a...

Read full review
1.8

i purchase a rev plus and once paid i requested to unblock/unlock my phone they wanted 75.00 dollars extra for...

Read full review

Claro and Tmobile Products and Services

Most reviewed product and services
  • Claro Internet Service (25 reviews)
  • Claro Customer Care (19 reviews)
  • Claro Phone Service (16 reviews)
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (113 reviews)