PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Clairol and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Clairol
Wen

Clairol and Wen Overview

Total reviews
755
1784
Company responses
0
0
Issues resolved
4
2

Clairol and Wen Consumer Ratings

Rank
148 out of 912 in Cosmetics and Personal Care category
128 out of 912 in Cosmetics and Personal Care category
Product or Service Quality
175 in category
116 in category
Value for money
116 in category
146 in category
Reliability
107 in category
69 in category
Price Affordability
89 in category
180 in category

Clairol and Wen Rating Details

Product or Service Quality
1.6 (229 reviews)
2 (223 reviews)
Reviewer's quote

...Now I need to decide what product I'll use next. I hope Clairol can admit they were wrong and bring back the old formula..

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Customer service was very helpful and courteous...

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Value for money
2.1 (189 reviews)
2 (191 reviews)
Reviewer's quote

...I find this product a total waste of money and time..

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I never signed up to be a member i only wanted to try it first I somehow became a memeber and ive cancelled many times and they keep robbing me of money and thos has been going on for a year now and ive only got two packages twice in a whole year and And they have took hudurds of dollers from my...

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Reliability
1.8 (183 reviews)
2 (93 reviews)
Reviewer's quote

This latest formula is so thick it doesn't mix up completely!! Been using nice and easy permanent hair coloring for over 30 years, I had problems last time with it not mixing up completely and same problem yesterday only this time I thought I solved the problem after shaking it til my arm ached I...

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Isn't that called FRAUD?The delivery person left it in wrong location on the ground, I didn' :wtf: t even know it was there. I live in Washington so guess what- IT RAINED. So now I have an order I didn't make, with a destroyed box I cannot return it in.Beyond pissedRoni Rave :wtf: :wtf:

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Price Affordability
3 (180 reviews)
2 (212 reviews)
Reviewer's quote

...Luckily, I was able to purchase this on sale because I would be really upset if I paid full price. It is definitely not worth the cost. I do not plan on buying Natural Instincts or any Clairol product again..

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...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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Clairol and Wen Pros and Cons

Pros
  • Old nice and easy formula
  • Old nice n easy product
  • Nice n easy original formula
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Nice n easy new formula
  • New formula
  • New product that the just changed
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

Clairol and Wen Most Positive Reviews

Top rated reviews
5

I have always and only used nice n easy blue black hair dye and will continue to do so in future as I believe it is an...

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5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

I’ve used this brand forever.... not any more the new one made my hair feel dirty, & limp have washed it many times noth...

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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Clairol and Wen Most Critical Reviews

Lowest rated reviews
1

I had an really bad experience with"Clairol Balsam Color #3!!!" Coloring my hair and the fumes burnt my FACE and...

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1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

I used clairol dark brown no 79. I am disgusted, my scalp, forehead and neck was burnt. My face swollen and eyes...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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Clairol and Wen Latest Reviews

Recent published reviews
No votes

New formula caused hair to be brittle and dry, and seems to have fried my hair. Have used nice and easy for more than...

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No votes

I just puchased a duo of 319, 32oz, and a gallon of bamboo and green tea as I regularly do on June of each year. The man...

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No votes

I also have experienced hair thinning since Natural Instincts changed their formula. Had used for years. But after...

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No votes

I have tried numerous times to contact Wen to cancel my order and can not get through to anyone! I get beeps, gurgling,...

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Clairol and Wen Products and Services

Most reviewed product and services
  • Clairol Nice And Easy Hair Dye (357 reviews)
  • Clairol Hair Dye (156 reviews)
  • Clairol Natural Instincts Hair Dye (71 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)