PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Clairol and eSalon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Clairol
eSalon

Clairol and eSalon Overview

Total reviews
756
216
Company responses
0
109
Issues resolved
4
2

Clairol and eSalon Consumer Ratings

Rank
148 out of 914 in Cosmetics and Personal Care category
34 out of 914 in Cosmetics and Personal Care category
Product or Service Quality
173 in category
91 in category
Value for money
115 in category
92 in category
Reliability
107 in category
48 in category
Price Affordability
87 in category
85 in category

Clairol and eSalon Rating Details

Product or Service Quality
1.6 (229 reviews)
2.3 (140 reviews)
Reviewer's quote

Now shopping for a new hair color product. I have use this for many years but even though this has happened mire than once, i hoped it was just that particular box or that Clairol would have corrected the problem. No such luck, they just lost another loyal customer..

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...Since this pandemic Ive switched over to covering my gray using your salons product. That is exactly the link to when my hair loss started..

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Value for money
2.1 (189 reviews)
2.5 (129 reviews)
Reviewer's quote

...I find this product a total waste of money and time..

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...Can’t get my money back because I send back what I used in my hair. I would have no way of knowing about the purple tint until I used it! By far the worst product I have ever used on my hair!..

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Reliability
1.8 (183 reviews)
2.6 (124 reviews)
Reviewer's quote

This latest formula is so thick it doesn't mix up completely!! Been using nice and easy permanent hair coloring for over 30 years, I had problems last time with it not mixing up completely and same problem yesterday only this time I thought I solved the problem after shaking it til my arm ached I...

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I received a new batch of color after having used salon products for 7 years. They changed the formula without informing me that it was changed. The burning that it caused was distressing as I was trying to use it, the smell and toxicity overwhelming and it sent me into such a sweat that the...

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Price Affordability
3 (180 reviews)
3 (127 reviews)
Reviewer's quote

...Luckily, I was able to purchase this on sale because I would be really upset if I paid full price. It is definitely not worth the cost. I do not plan on buying Natural Instincts or any Clairol product again..

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...I love it so far and the price cannot be beat. They will customize and fix anything you ask. I like it better than a box at walmart or even sally's...

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Clairol and eSalon Pros and Cons

Pros
  • Old nice and easy formula
  • Old nice n easy product
  • Nice n easy original formula
  • Quality and ease of use of products
  • Packaging was very nice
  • Convenience
Cons
  • Nice n easy new formula
  • New formula
  • New product that the just changed
  • Texture of hair after second application
  • Hair falling out
  • Disgusting waxy muck in my hair

Clairol and eSalon Most Positive Reviews

Top rated reviews
5

I have always and only used nice n easy blue black hair dye and will continue to do so in future as I believe it is an...

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5

I have had just positive experiences using eSalon products and service. First I used the custom color and found the...

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5

I’ve used this brand forever.... not any more the new one made my hair feel dirty, & limp have washed it many times noth...

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5

Im a licensed cosmetologist who specialized in color and I have to say that this is an awesome color system. My results...

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Clairol and eSalon Most Critical Reviews

Lowest rated reviews
1

I had an really bad experience with"Clairol Balsam Color #3!!!" Coloring my hair and the fumes burnt my FACE and...

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1

I had written an email to the colorist explaining that on my second order I thought I should color my entire head to...

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1

I used clairol dark brown no 79. I am disgusted, my scalp, forehead and neck was burnt. My face swollen and eyes...

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1

Read the fine print! They will just charge your card for products you didn't even agree to when their renewal email...

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Clairol and eSalon Latest Reviews

Recent published reviews
1

Now shopping for a new hair color product. I have use this for many years but even though this has happened mire than...

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1.9

Unfortunately, I made the mistake of blaming the hair loss on medications I take. The thing is though, Ive been on the...

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No votes

New formula caused hair to be brittle and dry, and seems to have fried my hair. Have used nice and easy for more than...

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1

I received a new batch of color after having used salon products for 7 years. They changed the formula without...

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Clairol and eSalon Products and Services

Most reviewed product and services
  • Clairol Nice And Easy Hair Dye (357 reviews)
  • Clairol Hair Dye (156 reviews)
  • Clairol Natural Instincts Hair Dye (71 reviews)
  • Esalon Hair Dye (135 reviews)
  • Esalon Customer Care (21 reviews)
  • Esalon Hair Care (3 reviews)