PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Claires and Michael Kors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Claires
Michael Kors

Claires and Michael Kors Overview

Total reviews 372 1079
Company responses 0 0
Issues resolved 5 8

Claires and Michael Kors Consumer Ratings

Rank
148 out of 856 in Jewelry and Accessories category
9 out of 190 in Fashion category
Customer service
75 in category
8 in category
Product or Service Quality
106 in category
9 in category
Price Affordability
141 in category
10 in category
Website
114 in category
12 in category

Claires and Michael Kors Rating Details

Customer service
1.7 (174 reviews)
1.4 (438 reviews)
Reviewer's quote

To top it off the manager or whomever she was laughed like it was a joke what poor customer service she had . She was so focus of firing a employee that by the way i think she was pregnant , infront of many customers that she did not greeted anyone of us . If you're going to terminate anyone please...

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When I contacted customer service the individual was rude and not very helpful! Informed me to return the item or keep the wrong item and not receive the $410 back in exchange for the $40 wallet. It has been two weeks I have to receive a refund. Called customer service they are saying they will...

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Product or Service Quality
1.7 (155 reviews)
1.7 (360 reviews)
Reviewer's quote

...She was great to talk to and considering I do not go into that store very often , first time there actually because I do not live in Halifax , Emily gave great customer service. I highly recommend her to be recognized..

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...I have purchased numerous products mostly shoes never have I experienced such bad manufacturing of ur product. Your assistance in helping me replace these slides..

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Price Affordability
2.2 (142 reviews)
2.4 (310 reviews)
Reviewer's quote

Jo Witt 1:28 PM (31 minutes ago) to me Made an order online, and the final price was not displayed during the checkout process nor after making the purchase--I learned the final price in a confirmation email from PayPal. With the cost of shipping, the items were way overpriced. I Immediately...

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...it's in another country with me now, i can't return it for a refund, because international shipping will cost almost the same amount of money as the price of the backpack. So the only option i have is to enjoy a backpack which i didnt want for a "sweet pill" of 16 USD which they want to add to my store account for future purchases? Terrible customer service, one of the worst experiences i ever have online. Thanks for ruined birthday present Michael...

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Website
2.3 (141 reviews)
2.3 (332 reviews)
Reviewer's quote

I purchased a Glow-in-the-dark hair extensions for my little sister from their website. I never shopped at Claire's before, so I had no presumptions before making my purchase. My little sister wanted these hair extensions that supposedly glow in the dark...

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No matter what I did it would not go through, and they kept telling me to chat with the live customer service agent and to no avail their website wouldn't let me do it. Each time I tried to explain to them I needed their help they dismissed me and closed the case. Just flat out ignored what I even...

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Claires and Michael Kors Pros and Cons

Pros
  • When i am in with my girls they are always friendly
  • I feel cheated and robbed
  • Will never use your shop again
  • Overall i like michael kors
  • I like the products
  • Design
Cons
  • Unprofessional workers
  • Rudeness
  • Services
  • Customer service
  • Quality
  • Very poor customer service

Claires and Michael Kors Most Positive Reviews

Top rated reviews
5

I bought a shopkins umbrella which I had to return due to slash marks all over it, probably from being unpacked in the...

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5

I purchased a Michael Kors handbag from Macy's in Deptford, NJ in May. The leather piping is coming apart on one of the...

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5

On my wedding day may 8th 2018 I went to Claires Auburn Mall, Auburn, mass and was helped by Hailey. She was AWESOME!...

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5

I was given a rose gold watch with pink face as a gift. The bracelet was too big for my wrist. I went into a large...

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Claires and Michael Kors Most Critical Reviews

Lowest rated reviews
1

I was a store manager for claires store #5272 Ny,Ny,5815 Edgewater nj, and 3485 willowbrook nj. for over 3.5yrs. During...

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1

I went to the Mk store in Allen and experienced the same sale tactic and lies I called and asked one of the girls I...

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1

Claires in Edgewater mall has a manager I believe to be named Bre who has given me an attitude twice now in the two...

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1

ordered my daughters 18th B-day gift. The placed the billing address incorrectly. Order was cancelled and promised the...

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Claires and Michael Kors Latest Reviews

Recent published reviews
1

I witness an employee from claires in wrentham was fired in front of many customers . To top it off the manager or...

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4.3

Purchased a pair of slides...about a year now from local department store Belk. Slides (both) straps have come undone.
I...

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1.6

One ear pierced in middle of lobe. Other ear pierced to inside of lobe. Instrument stuck to my child's ear having...

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No votes

Hello. I recently ordered a watch online. And it arrived with the screw missing that attaches the band to the face. I to...

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Claires and Michael Kors Products and Services

Most reviewed product and services
  • Claires Ear Piercing (78 reviews)
  • Claires Piercing (32 reviews)
  • Claires Manager (23 reviews)
  • Michael Kors Handbag (189 reviews)
  • Michael Kors Bag (68 reviews)
  • Michael Kors Watch (66 reviews)