PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cj Pony Parts and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cj Pony Parts
Rockauto

Cj Pony Parts and Rockauto Overview

Total reviews
41
4895
Company responses
0
0
Issues resolved
0
14

Cj Pony Parts and Rockauto Consumer Ratings

Rank
68 out of 411 in Auto Parts and Accessories category
30 out of 411 in Auto Parts and Accessories category
Product or Service Quality
52 in category
26 in category
Delivery Service
58 in category
22 in category
Turnaround Time
57 in category
25 in category
Exchange, Refund and Cancellation Policy
47 in category
35 in category

Cj Pony Parts and Rockauto Rating Details

Product or Service Quality
1.9 (21 reviews)
2.4 (1518 reviews)
Reviewer's quote

Trying to track an order with these idiots is like trying to pull teeth they dont answer emails and you stay on the phone forever but they sure take your money in a hurry pity not the same customer service on..

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...Their customer service skills suck! Had a part show up broken and now still waiting on the replacement for 5 + days. They will not give you any answers, keep dodging the questions, and then ignores the messages on the Facebook. Like they will read them and flat ignore you...

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Delivery Service
1.8 (20 reviews)
2.8 (1198 reviews)
Reviewer's quote

...Poor poor customer service..

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delivery service has no respect for customers property,digging in driveway from excessive acceleration throwing rocks all over fed ex i was the delivery company. i don't there will any future orders at this point. :angry: :angry:..

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Turnaround Time
1.8 (19 reviews)
2.4 (1370 reviews)
Reviewer's quote

...call wait time is unacceptable and they never call you back. After waiting on the phone, some retard picks up the phone and disconnects me....

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I contacted fedex and they havent received my order and therefore I am not going to receive my package on time. I paid $49. 99 to get parts on time...

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Exchange, Refund and Cancellation Policy
1.6 (18 reviews)
1.8 (1480 reviews)
Reviewer's quote

I ordered a sequential flasher kit for my 1966 Mustang about 3 months ago. I finally installed it today. But I disconnected it to tidy up the wires under the dash. When I reconnected it the flasher would not work. Is there any way I can test the CF13 LED Flasher?

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...The refund needs to go to a different name and address..

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Cj Pony Parts and Rockauto Pros and Cons

Pros
  • Use to be great
  • Prices
  • Cant thing of any
  • Price
  • Will never buy from them again
  • Good prices
Cons
  • Service
  • Poor customer service
  • Wont deliver parts or refund
  • Customer service
  • No customer service
  • Refund policy for defective item

Cj Pony Parts and Rockauto Most Positive Reviews

Top rated reviews
5

CJ Pony Parts corrected the issue and the car runs fine now.

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5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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5

Talk about helping you with what ever you need...i email justin with a question he gets back to me within min's iv'e...

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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Cj Pony Parts and Rockauto Most Critical Reviews

Lowest rated reviews
1

No customer satisfaction at Pennsylvania location

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1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

after reading reviews on your co. i wish to cancel my order....#38614978...part #HL97Y....first....the order is on back...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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Cj Pony Parts and Rockauto Latest Reviews

Recent published reviews
No votes

Bought wrong part for my mustang

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No votes

I cancelled my order not meaning to I'm a first time customer and wld like for my order to send I even paid to have it...

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1

Ordered part a month ago, was supposed to come in ten days. .call wait time is unacceptable and they never call you...

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2

I want to speak to customer service. The refund needs to go to a different name and address.

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Cj Pony Parts and Rockauto Products and Services

Most reviewed product and services
  • Cj Pony Parts Customer Care (6 reviews)
  • Cj Pony Parts Shipping Service (5 reviews)
  • Rockauto Shipping Service (1239 reviews)
  • Rockauto Customer Care (730 reviews)
  • Rockauto Website (87 reviews)