PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about City Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

City Furniture
Rooms To Go

City Furniture and Rooms To Go Overview

Total reviews 184 2410
Company responses 0 0
Issues resolved 0 16

City Furniture and Rooms To Go Consumer Ratings

Rank
359 out of 1531 in Furniture and Decor category
298 out of 1531 in Furniture and Decor category
Customer service
268 in category
244 in category
Exchange, Refund and Cancellation Policy
273 in category
221 in category
Product or Service Quality
294 in category
280 in category
Delivery Service
293 in category
235 in category

City Furniture and Rooms To Go Rating Details

Customer service
1.3 (97 reviews)
1.4 (817 reviews)
Reviewer's quote

...I didn't have any issue in the showroom, the problem has been with the delivery and mostly with their Customer Service Department. I purchased a set of love-seat and sofa. The sofa did not come complete, one of the sections is missing...

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00 off another set and was told the truth of the set being over sold I feel this manager has deceived and lied to me in my book that is worse customer service any one could provide I will be requesting a refund on my purchase and will be advising my friends not to shop in the Frisco rooms to go due...

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Exchange, Refund and Cancellation Policy
1.2 (88 reviews)
1.4 (678 reviews)
Reviewer's quote

...Bedroom set still uncompleted after 2 months purchase, rug still smells and the furniture was delivered was repaired and then exchange. They do not refund tour money, you are stuck with the furniture and the expense. Very bad experience..

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Every time you call its a 30+ minute wait and the exchange was wrong multiple times. We finally receive the correct item on 9/8 but the exchange paperwork was wrong so the drivers did not want to remove the incorrect item from the home. Then 9/10 rolls around and with no prior warning my delivery...

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Product or Service Quality
1.4 (85 reviews)
1.5 (713 reviews)
Reviewer's quote

When the product was delivered only half of it arrived, at which point we called City Furniture to find out that the other pieces of the unit that held it together would not be available until September. We scheduled the delivery date in September, I called then yesterday to confirm that the...

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...First off there is no mention of needing a bed board in the online product info, second it cost more, third the lack of customer service availability caused the bed to not be shipped on time. Absolutely ridiculous!!!..

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Delivery Service
1.8 (85 reviews)
2 (674 reviews)
Reviewer's quote

The delivery service is the worst, they have gotten our hopes up 6 times that the furniture will be delivered, We are texted, never called and given date, we confirm the date but when the delivery date comes we get a cancellation saying they don't have all the parts. Trying to get a hold of a store...

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...It’s now 12:30 and I am looking for ways to show my dissatisfaction with RTG delivery service so I found this website as a start. Order 8376275..

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City Furniture and Rooms To Go Pros and Cons

Pros
  • Beginning was great
  • Sales person
  • Value
  • Sales representative
  • Good price
  • Selection
Cons
  • Customer service
  • Lack to resolve issues
  • Defective furniture
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

City Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
5

Well I bought a $500 cable it come apart on me I got a hold of a warranty company that not even a month old I asked...

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5

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...

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5

I purchased $9,300 worth of furniture from city furniture, during the month of Sept. 2018; inv # 730551/08. This...

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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City Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

City Furniture strikes again!!!! Worst Customer Service Ever!!! They called and scheduled an appointment to repair...

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1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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1

I purchased patio furniture 21 months ago. the glass on the table top broke more than 5 months ago I paid for a new...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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City Furniture and Rooms To Go Latest Reviews

Recent published reviews
No votes

I ordered some furniture (8/12/20) - was given a 4 week lead time- I paid in cash and was willing to wait. A week later...

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1

Was left a message by Melissa that my order would not be able to be delivered to me as schedule to call rooms to go to...

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1.8

What we received in our 2k purchase of a couch looked the same upon delivery however the filling was not. It is loud...

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1

Ordered a bed on line so it could be delivered as a surprise by a certain date. The day after the order was placed i...

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City Furniture and Rooms To Go Products and Services

Most reviewed product and services
  • City Furniture Delivery Service (25 reviews)
  • City Furniture Customer Care (15 reviews)
  • City Furniture Furniture Warranty (4 reviews)
  • Rooms To Go Customer Care (175 reviews)
  • Rooms To Go Warranty (153 reviews)
  • Rooms To Go Repair (47 reviews)