PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about City Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

City Furniture
Rooms To Go

City Furniture and Rooms To Go Overview

Total reviews
144
2240
Company responses
0
0
Issues resolved
0
15

Rooms To Go was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2240 reviews. It is 2096 reviews more than City Furniture received since May 22, 2008.

City Furniture and Rooms To Go Consumer Ratings

Rank
272 out of 2130 in Furniture and Decor category
266 out of 2130 in Furniture and Decor category
Customer service
229 in category
224 in category
Exchange, Refund and Cancellation Policy
248 in category
211 in category
Staff
226 in category
180 in category

According to consumer ratings and reviews, Rooms To Go ranks 6 points higher in the Furniture and Decor category than City Furniture. People gave City Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 365 points higher than the worst rated brand in this category. At the same time, Rooms To Go was rated 1.4 stars for Customer service criterion in this category and it is 370 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Rooms To Go has a higher rating than City Furniture. Regarding Staff criterion, consumers gave City Furniture 1.8 stars and it is 62% greater than other in category. Rooms To Go however was rated 2 stars and it is 70% greater than other in category.

City Furniture and Rooms To Go Rating Details

Customer service
1.4 (76 reviews)
1.4 (711 reviews)
Reviewer's quote

Terrible customer service Still waiting for delivery three months after payment..

PissedConsumer1725534

5 years and after several calls parts came to my home, tech came by yesterday they order the wrong parts, customer service did not have an answer, I was also told that after this visit if the problem was not resolved that they will do a replacement well as of right now that's not taking place, I...

Ranesha
Exchange, Refund and Cancellation Policy
1.2 (67 reviews)
1.4 (593 reviews)
Reviewer's quote

I ask to speak to someone who can help me, on hold again another 10+ minute, that person only offers me th ability to exchange of equal lesser value, no discount no credit no apologies, we understand. I ask to speak to the manager, on hold again, they say they can't offer me a discount for the...

Lynn G

Purchased thousands of $$$$ for the last 10 years purchase living room set 3 years ago a year and 3 months later the warranty was out just about three months they send a repairman parts needed to be ordered parts were never ordered 11 months later I called and now they're going to reorder the parts...

Ranesha
Staff
1.8 (66 reviews)
2 (630 reviews)
Reviewer's quote

...Terrible customer service in town, unprofessional staff, and unpredictable delivery time. I bought a bed and nightstands 3 weeks ago. Everything was planned to have the furniture delivered on October 8th, but unfortunately they didn't make their job, and run out of stock until further notice...

CARLOS F

...Del iivery staff took picture ,wrote report. A staff called to ask if delivery went well. Told her wrong color...

Lenora D

City Furniture and Rooms To Go Pros and Cons

Pros
  • Sales person
  • Salesman
  • Value
  • Sales representative
  • Good price
  • Friendly sales person
Cons
  • Customer service
  • Defective furniture
  • Rude customer service
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

City Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
5

Well I bought a $500 cable it come apart on me I got a hold of a warranty company that not even a month old I asked...

5

Ordered a bedroom suite that we really needed soon. 2 weeks 2 days later a partial delivery was made and then I was told...

City Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

City Furniture strikes again!!!! Worst Customer Service Ever!!! They called and scheduled an appointment to repair...

1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

City Furniture and Rooms To Go Latest Reviews

Recent published reviews

I place a warranty call. Someone came to see the issue...i have not heard back from them since sept 17...i keep calling...

Read all 144 reviews
1.9

We purchased a recliner. 3 years ago, a year and two months later the recliners not longer works, I call Rooms To Go...

Read all 2240 reviews

City Furniture and Rooms To Go Products and Services

Most reviewed product and services
  • City Furniture Delivery Service (22 reviews)
  • City Furniture Customer Care (10 reviews)
  • City Furniture Furniture Warranty (3 reviews)
  • Rooms To Go Customer Care (168 reviews)
  • Rooms To Go Warranty (147 reviews)
  • Rooms To Go Repair (46 reviews)