PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TD Bank and Citizens Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TD Bank
Citizens Bank

TD Bank and Citizens Bank Overview

Total reviews
443
215
Company responses
0
0
Issues resolved
4
3

TD Bank and Citizens Bank Consumer Ratings

Rank
118 out of 725 in Banks category
95 out of 725 in Banks category
Customer service
109 in category
71 in category
Product or Service Quality
78 in category
61 in category
Reliability
92 in category
69 in category
Website
108 in category
69 in category

TD Bank and Citizens Bank Rating Details

Customer service
1.2 (204 reviews)
1.4 (101 reviews)
Reviewer's quote

Your customer service is horrible!! I have entered my information 8 times!..

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I lost a credit card, as in physically lost it, but had the credit card number and the credit card customer service number. I called the number, multiple times over three days, but could not get through. The phone response system just gave a message about the Coronavirus...

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Product or Service Quality
1.3 (172 reviews)
1.4 (89 reviews)
Reviewer's quote

...Customer service when called said 'too bad. Really!!!..

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Called costumer service to close an account and waisted 45 minutes. Lady had no idea how bank works. She will put me on hold and hoped that I was gonna hang up...

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Reliability
1.2 (168 reviews)
1.3 (79 reviews)
Reviewer's quote

TD Bank doesnt make enough money that they have to rob gift cardholders? So, I get two TD gift cards from fellow school employees when I retired. These people worked hard for their money and were kind enough to contribute towards my gift. Of course, I was most appreciative and decided to hold onto...

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I have had my account for many years. I lived in MA and moved to AZ. I called customer service to change my address and phone number. I was told I needed to go to the branch to do this. I repeatedly told them I was in AZ and couldn't do that...DUH !. So here I am in AZ and unable to log into my...

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Website
1.6 (157 reviews)
1.9 (85 reviews)
Reviewer's quote

...many only had to click a button on a website to start the process. TD bank is solely protecting their interests at the expense of their loyal customers. Not only is the handling of this crazy given the technology available today but to make me wait 4 weeks to tell me im screwed is pathetic...

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...The Zelle website says that I can use their service internationally as long as the sending and receiving banks are in the U. S. Zelle says there is a specialized version of Zelle for Citizens...

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TD Bank and Citizens Bank Pros and Cons

Pros
  • Employees at my local branch
  • Open 5 days
  • Long hours to customers
  • Friendly tellers
  • Hours open
  • Going to cancel tomorrow
Cons
  • Cusomer service abilty to help just blows you off
  • Incompetence
  • Phone service
  • Customer service
  • Nobody knows whats going on
  • Will not fix problems

TD Bank and Citizens Bank Most Positive Reviews

Top rated reviews
5

Checks were stolen from my home and cashed at a TB branch. The signature on the check was obviously not mine (which...

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5

Ive been a client of citizens for about 6 years now. I love it. They are friendly, and always willing to help. With...

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5

My name is Kysha Daye i got a letter from ssi letter i close my saving account it it ******4365 i did not know that you...

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5

I've been with citizens for years i've gotten nothing but amazing customer service from them. I think alot of you...

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TD Bank and Citizens Bank Most Critical Reviews

Lowest rated reviews
1

Overdraft fees. It's very likely that everyone here on Facebook has spent at least a couple of hours banging their head...

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1

Had a Carloan which we recd monthly notices via mail and Pd. Online. Last 6 mos. Of loan, statements weren't sent...

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1

Got married and went in to change my name. *** working there didn't fill out proper paperwork and now I have a...

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1

Sign up for app and wanted payment taken out of checking on the 15th since mortgage is on the 1st. First payment on the...

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TD Bank and Citizens Bank Latest Reviews

Recent published reviews
No votes

My account was disconnected due to a negative balance. Due to Covid , I would like to restore my account and make...

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No votes

Hi!
Plz can u check this transaction ? They asking to proceed this transaction My friend should pay 1200$ fee. Im writing...

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1

Your customer service is horrible!! I have entered my information 8 times!

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1

Called costumer service to close an account and waisted 45 minutes. Lady had no idea how bank works. She will put me on...

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TD Bank and Citizens Bank Products and Services

Most reviewed product and services
  • Td Bank Customer Care (74 reviews)
  • Td Bank Account (59 reviews)
  • Td Bank Banking Service (30 reviews)
  • Citizens Bank Account (36 reviews)
  • Citizens Bank Customer Care (27 reviews)
  • Citizens Bank Checking Account (23 reviews)