PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TD Bank and Citizens Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TD Bank
Citizens Bank

TD Bank and Citizens Bank Overview

Total reviews 465 217
Company responses 0 0
Issues resolved 4 3

TD Bank and Citizens Bank Consumer Ratings

Rank
145 out of 741 in Banks category
106 out of 741 in Banks category
Customer service
99 in category
62 in category
Reliability
79 in category
61 in category
Product or Service Quality
72 in category
54 in category
Website
100 in category
68 in category

TD Bank and Citizens Bank Rating Details

Customer service
1.2 (219 reviews)
1.4 (102 reviews)
Reviewer's quote

...Customer Service told me the funds would not be available until 10/16. So TD Bank gets to draw more interest on the account while we go hungry because we don't have the money I was promised. DO NOT OPEN AN ACCOUNT WITH TD BANK, THEY LIE!..

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I lost a credit card, as in physically lost it, but had the credit card number and the credit card customer service number. I called the number, multiple times over three days, but could not get through. The phone response system just gave a message about the Coronavirus...

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Reliability
1.2 (179 reviews)
1.3 (80 reviews)
Reviewer's quote

In my recent call to TD Bank I felt very uncomfortable when I was told by Gina TD Bank customer service representative Most people who bank with them don't know how to find basic information. According to her I was one of them probably because Of my accent, and she treated me like TD bank don't...

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HiI am citizen bank last 10 yearsBut now I have lost of problemsWith service by branch to muchWith branch in Crafton,Pa,15205All staff is bad no service and just forDep thay take more than 30 minutesYou know 5 people are working andThat service is bad for me

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Product or Service Quality
1.3 (178 reviews)
1.4 (90 reviews)
Reviewer's quote

...They offer no decent customer service on the phone. It will take you nearly an hour to get through on most days. It doesn't matter the time you call either...

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Called costumer service to close an account and waisted 45 minutes. Lady had no idea how bank works. She will put me on hold and hoped that I was gonna hang up...

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Website
1.6 (164 reviews)
1.9 (85 reviews)
Reviewer's quote

...many only had to click a button on a website to start the process. TD bank is solely protecting their interests at the expense of their loyal customers. Not only is the handling of this crazy given the technology available today but to make me wait 4 weeks to tell me im screwed is pathetic...

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...The Zelle website says that I can use their service internationally as long as the sending and receiving banks are in the U. S. Zelle says there is a specialized version of Zelle for Citizens...

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TD Bank and Citizens Bank Pros and Cons

Pros
  • Employees at my local branch
  • Open 5 days
  • Long hours to customers
  • Friendly tellers
  • Hours open
  • Going to cancel tomorrow
Cons
  • Cusomer service abilty to help just blows you off
  • Incompetence
  • Phone service
  • Customer service
  • Nobody knows whats going on
  • Will not fix problems

TD Bank and Citizens Bank Most Positive Reviews

Top rated reviews
5

Checks were stolen from my home and cashed at a TB branch. The signature on the check was obviously not mine (which...

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5

Ive been a client of citizens for about 6 years now. I love it. They are friendly, and always willing to help. With...

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5

TD bank within one day had the situation handled immediately, thanks to the private investigator for TD bank. He was...

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5

I've been with citizens for years i've gotten nothing but amazing customer service from them. I think alot of you...

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TD Bank and Citizens Bank Most Critical Reviews

Lowest rated reviews
1

Overdraft fees. It's very likely that everyone here on Facebook has spent at least a couple of hours banging their head...

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1

Had a Carloan which we recd monthly notices via mail and Pd. Online. Last 6 mos. Of loan, statements weren't sent...

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1

Got married and went in to change my name. *** working there didn't fill out proper paperwork and now I have a...

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1

Sign up for app and wanted payment taken out of checking on the 15th since mortgage is on the 1st. First payment on the...

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TD Bank and Citizens Bank Latest Reviews

Recent published reviews
No votes

The company, I meant TD Bank, didnt make a call. I am still waiting.

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No votes

It's been almost a month our conversation by phone to request a new card citizen bank you said that
you will send it to m...

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1

I opened an account with TD Bank on 10/10. The manager told me the funds would be available 10/14. He lied. When I...

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1

Hi
I am citizen bank last 10 years
But now I have lost of problems
With service by branch to much
With branch in Crafton,Pa,...

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TD Bank and Citizens Bank Products and Services

Most reviewed product and services
  • Td Bank Banking Service (30 reviews)
  • Td Bank Checking Account (28 reviews)
  • Td Bank Gift Card (15 reviews)
  • Citizens Bank Checking Account (23 reviews)
  • Citizens Bank Loan (22 reviews)
  • Citizens Bank Banking Service (16 reviews)