PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Citizens Bank and Pnc Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Citizens Bank
Pnc Bank

Citizens Bank and Pnc Bank Overview

Total reviews 217 651
Company responses 0 0
Issues resolved 3 1

Citizens Bank and Pnc Bank Consumer Ratings

Rank
105 out of 740 in Banks category
100 out of 740 in Banks category
Customer service
72 in category
89 in category
Product or Service Quality
66 in category
104 in category
Website
73 in category
85 in category
Diversity of Products or Services
79 in category
73 in category

Citizens Bank and Pnc Bank Rating Details

Customer service
1.4 (102 reviews)
1.3 (228 reviews)
Reviewer's quote

I lost a credit card, as in physically lost it, but had the credit card number and the credit card customer service number. I called the number, multiple times over three days, but could not get through. The phone response system just gave a message about the Coronavirus...

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20 03:10pm , I just called to the customer service phone number for assistance at 1-800-762-2035 , this guy who supposedly is a PNC customer service representative , his last name is "Harry" first name "Devie or Devon" , he was really RUDE and UNPROFESSIONAL. I'm so disappointed. I do not recommend...

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Product or Service Quality
1.4 (90 reviews)
1.2 (211 reviews)
Reviewer's quote

Hi I am citizen bank last 10 years But now I have lost of problems With service by branch to much With branch in Crafton,Pa,15205 All staff is bad no service and just for Dep thay take more than 30 minutes You know 5 people are working and That service is bad for me..

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...Banks in general have bad service if the are from the major line..

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Website
1.9 (85 reviews)
1.8 (166 reviews)
Reviewer's quote

...The Zelle website says that I can use their service internationally as long as the sending and receiving banks are in the U. S. Zelle says there is a specialized version of Zelle for Citizens...

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I created an account with this website just to leave this review. Ive tried quite a few banks to find my perfect fit and this is the god worst god forsaken bank. Incompetent unwilling to even assist customer service representatives, fraudulent practices, and they purposely try to make everything as...

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Diversity of Products or Services
1.8 (80 reviews)
1.8 (146 reviews)
Reviewer's quote

I was disputing these charges for unsatisfactory services and products. Since customer service lacks the ability to listen and follow instructions they decided to file the dispute for authorized/unauthorized charges. That must have been done a I hung up the phone and was told it would take 7-10...

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... and they charged her service fees; brought it into a negative balance; charged it off; closed it out; and then reported me (us) to an early warning financial services company to prevent me from opening accounts elsewhere. It took two hours during this pandemic to get it rectified between driving to a branch where I could not walk into; and dealing with people on the teleph...

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Citizens Bank and Pnc Bank Pros and Cons

Pros
  • Friendly tellers
  • Hours open
  • Going to cancel tomorrow
  • Branch employees are friendly
  • Customer service
  • Some of the call center staff seemed genuinely empathetic
Cons
  • Customer service
  • Nobody knows whats going on
  • Will not fix problems
  • Customer service
  • Unfair fee s
  • Difficult to work with

Citizens Bank and Pnc Bank Most Positive Reviews

Top rated reviews
5

Ive been a client of citizens for about 6 years now. I love it. They are friendly, and always willing to help. With...

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5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

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5

I've been with citizens for years i've gotten nothing but amazing customer service from them. I think alot of you...

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5

How is it that pnc at Ashton square on New Hope road in Raleigh NC help themselves to $300 of my money. I was sent NO no...

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Citizens Bank and Pnc Bank Most Critical Reviews

Lowest rated reviews
1

Had a Carloan which we recd monthly notices via mail and Pd. Online. Last 6 mos. Of loan, statements weren't sent...

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1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

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1

Sign up for app and wanted payment taken out of checking on the 15th since mortgage is on the 1st. First payment on the...

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1

On Dec 8th I called PNC bank to make a payment on a vehicle loan I have with them. Evidently I was dealing with a new...

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Citizens Bank and Pnc Bank Latest Reviews

Recent published reviews
No votes

It's been almost a month our conversation by phone to request a new card citizen bank you said that
you will send it to m...

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No votes

Dear CEO and Management, I do not appreciate the $ 7 dollar fee that has been taken out my account. The fees were suppos...

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1

Hi
I am citizen bank last 10 years
But now I have lost of problems
With service by branch to much
With branch in Crafton,Pa,...

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No votes

Dear Sir/Madam
Good morning
I am very disappointed with pnc and already closed my account by phone Sept 10,2020.
I vê calle...

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Citizens Bank and Pnc Bank Products and Services

Most reviewed product and services
  • Citizens Bank Account (36 reviews)
  • Citizens Bank Customer Care (27 reviews)
  • Citizens Bank Checking Account (23 reviews)
  • Pnc Bank Account (86 reviews)
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Loan (57 reviews)