PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Huntington Bank and Citizens Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Huntington Bank
Citizens Bank

Huntington Bank and Citizens Bank Overview

Total reviews
323
211
Company responses
0
0
Issues resolved
3
3

Huntington Bank and Citizens Bank Consumer Ratings

Rank
76 out of 711 in Banks category
93 out of 711 in Banks category
Customer service
94 in category
65 in category
Product or Service Quality
54 in category
58 in category
Website
69 in category
67 in category
Additional Fees
54 in category
84 in category

Huntington Bank and Citizens Bank Rating Details

Customer service
1.3 (166 reviews)
1.5 (100 reviews)
Reviewer's quote

Today (6-23-20) is second business day and all but $500 is being held until 6-28-20 per customer service representative April and supervisor Qua. Just enough money was cleared for them to take their fees, leaving me with $6 in available funds. I explained that my rent was due on 6-1-20 and that we...

Read full review

I lost a credit card, as in physically lost it, but had the credit card number and the credit card customer service number. I called the number, multiple times over three days, but could not get through. The phone response system just gave a message about the Coronavirus...

Read full review
Product or Service Quality
1.4 (136 reviews)
1.4 (87 reviews)
Reviewer's quote

...When I tried to close my checking account in March the customer service rep indicated I must do that in person at a local branch, they can not do it out of Columbus HQ...

Read full review

...I called customer service to change my address and phone number. I was told I needed to go to the branch to do this. I repeatedly told them I was in AZ and couldn't do that..

Read full review
Website
1.9 (131 reviews)
1.9 (85 reviews)
Reviewer's quote

...Without a doubt, Huntington's website is the very worst in the business, and there are many. It does not recognize my static IP, I allow cookies, and yet each time I try to log in it says it does not recognize me and wants to send me an email text with a passcode. I always use the same computer...

Read full review

...The Zelle website says that I can use their service internationally as long as the sending and receiving banks are in the U. S. Zelle says there is a specialized version of Zelle for Citizens...

Read full review
Additional Fees
1.5 (118 reviews)
1.3 (77 reviews)
Reviewer's quote

...Atm machines always broke, then they charge you fees when you cant access their equipment??? Then tell you its your fault..

Read full review

I had two charges on my statement that i didnt make on 7/25/19. I called to make a claim. The representative said i would be re credited within 7-10 business days. On 8/9/19 still never re credited. I called, they said they there is no claim on file. So basically i had to do everything all over as...

Read full review

Huntington Bank and Citizens Bank Pros and Cons

Pros
  • Them in the begining
  • No pros
  • Local home town branch
  • Friendly tellers
  • Hours open
  • Going to cancel tomorrow
Cons
  • Poor customer service
  • Inability to see reason
  • Unacceptable posting times
  • Customer service
  • Nobody knows whats going on
  • Will not fix problems

Huntington Bank and Citizens Bank Most Positive Reviews

Top rated reviews
5

Saturday 3/21/2015 I was depositing $100 (5,20s) the atm spit out 4 20s and then proceeded to shut down...returning my...

Read full review
5

Ive been a client of citizens for about 6 years now. I love it. They are friendly, and always willing to help. With...

Read full review
5

Your call center customer service needs some serious reajusting. My check was deposited at 2:30 am and i go to get gas...

Read full review
5

I've been with citizens for years i've gotten nothing but amazing customer service from them. I think alot of you...

Read full review

Huntington Bank and Citizens Bank Most Critical Reviews

Lowest rated reviews
1

I deposited a $1500 personal check from a regular customer into my account this past friday morning. I went inside...

Read full review
1

Had a Carloan which we recd monthly notices via mail and Pd. Online. Last 6 mos. Of loan, statements weren't sent...

Read full review
1

I am a new account holder for Huntington and this truly it's the worst experience I went to cash my check at the branch...

Read full review
1

Sign up for app and wanted payment taken out of checking on the 15th since mortgage is on the 1st. First payment on the...

Read full review

Huntington Bank and Citizens Bank Latest Reviews

Recent published reviews
No votes

wrote a check to sleep outfitters, person overcharged me, the mattress was on sale, when i realized, went straight to...

Read full review
3.5

I went to get money from ATM at Citizen's Bank in Lincoln Park, Michigan 48146. It was not working around 630...

Read full review
1

My dad passed March 7th. Just days later, contacted by Consumer Resolutions saying dad's account not in good standing. H...

Read full review
No votes

How and to whom to send the PPP application. Can you provide me with e-mail or fax number please

Read full review

Huntington Bank and Citizens Bank Products and Services

Most reviewed product and services
  • Huntington Bank Account (51 reviews)
  • Huntington Bank Customer Care (37 reviews)
  • Huntington Bank Banking Service (30 reviews)
  • Citizens Bank Account (36 reviews)
  • Citizens Bank Customer Care (26 reviews)
  • Citizens Bank Checking Account (23 reviews)