PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Citizens Bank and Huntington Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Citizens Bank
Huntington Bank

Citizens Bank and Huntington Bank Overview

Total reviews
216
327
Company responses
0
0
Issues resolved
3
3

Citizens Bank and Huntington Bank Consumer Ratings

Rank
95 out of 725 in Banks category
79 out of 725 in Banks category
Customer service
71 in category
100 in category
Product or Service Quality
62 in category
56 in category
Website
70 in category
72 in category
Reliability
73 in category
74 in category

Citizens Bank and Huntington Bank Rating Details

Customer service
1.4 (102 reviews)
1.3 (169 reviews)
Reviewer's quote

I lost a credit card, as in physically lost it, but had the credit card number and the credit card customer service number. I called the number, multiple times over three days, but could not get through. The phone response system just gave a message about the Coronavirus...

Read full review

Today (6-23-20) is second business day and all but $500 is being held until 6-28-20 per customer service representative April and supervisor Qua. Just enough money was cleared for them to take their fees, leaving me with $6 in available funds. I explained that my rent was due on 6-1-20 and that we...

Read full review
Product or Service Quality
1.4 (90 reviews)
1.4 (139 reviews)
Reviewer's quote

Hi I am citizen bank last 10 years But now I have lost of problems With service by branch to much With branch in Crafton,Pa,15205 All staff is bad no service and just for Dep thay take more than 30 minutes You know 5 people are working and That service is bad for me..

Read full review

...When I tried to close my checking account in March the customer service rep indicated I must do that in person at a local branch, they can not do it out of Columbus HQ...

Read full review
Website
1.9 (85 reviews)
1.9 (132 reviews)
Reviewer's quote

...The Zelle website says that I can use their service internationally as long as the sending and receiving banks are in the U. S. Zelle says there is a specialized version of Zelle for Citizens...

Read full review

...Without a doubt, Huntington's website is the very worst in the business, and there are many. It does not recognize my static IP, I allow cookies, and yet each time I try to log in it says it does not recognize me and wants to send me an email text with a passcode. I always use the same computer...

Read full review
Reliability
1.3 (80 reviews)
1.3 (118 reviews)
Reviewer's quote

I have had my account for many years. I lived in MA and moved to AZ. I called customer service to change my address and phone number. I was told I needed to go to the branch to do this. I repeatedly told them I was in AZ and couldn't do that...DUH !. So here I am in AZ and unable to log into my...

Read full review

My account was breached. I had atm withdrawal fees and transactions that I never approved. I woke up one morning and had resolved deposits into my account. Meaning they put the money that was stolen back into my account that was breached they then waited for my direct deposit from my work to hit,...

Read full review

Citizens Bank and Huntington Bank Pros and Cons

Pros
  • Friendly tellers
  • Hours open
  • Going to cancel tomorrow
  • Them in the begining
  • No pros
  • Local home town branch
Cons
  • Customer service
  • Nobody knows whats going on
  • Will not fix problems
  • Poor customer service
  • Inability to see reason
  • Unprofessionalism

Citizens Bank and Huntington Bank Most Positive Reviews

Top rated reviews
5

Ive been a client of citizens for about 6 years now. I love it. They are friendly, and always willing to help. With...

Read full review
5

Saturday 3/21/2015 I was depositing $100 (5,20s) the atm spit out 4 20s and then proceeded to shut down...returning my...

Read full review
5

I've been with citizens for years i've gotten nothing but amazing customer service from them. I think alot of you...

Read full review
5

Your call center customer service needs some serious reajusting. My check was deposited at 2:30 am and i go to get gas...

Read full review

Citizens Bank and Huntington Bank Most Critical Reviews

Lowest rated reviews
1

Had a Carloan which we recd monthly notices via mail and Pd. Online. Last 6 mos. Of loan, statements weren't sent...

Read full review
1

I deposited a $1500 personal check from a regular customer into my account this past friday morning. I went inside...

Read full review
1

Sign up for app and wanted payment taken out of checking on the 15th since mortgage is on the 1st. First payment on the...

Read full review
1

I am a new account holder for Huntington and this truly it's the worst experience I went to cash my check at the branch...

Read full review

Citizens Bank and Huntington Bank Latest Reviews

Recent published reviews
1

Hi
I am citizen bank last 10 years
But now I have lost of problems
With service by branch to much
With branch in Crafton,Pa,...

Read full review
2

I got a letter from you today stating that you are rewarding us for paying our $7000 limit business credit card off in...

Read full review
No votes

Hi!
Plz can u check this transaction ? They asking to proceed this transaction My friend should pay 1200$ fee. Im writing...

Read full review
4

Well here it is again just a WK later and another new card,so last WK got a. New cause the last one was compromised had...

Read full review

Citizens Bank and Huntington Bank Products and Services

Most reviewed product and services
  • Citizens Bank Account (36 reviews)
  • Citizens Bank Customer Care (27 reviews)
  • Citizens Bank Checking Account (23 reviews)
  • Huntington Bank Account (51 reviews)
  • Huntington Bank Customer Care (38 reviews)
  • Huntington Bank Banking Service (30 reviews)