PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seiko and Citizen Watch as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seiko
Citizen Watch

Seiko and Citizen Watch Overview

Total reviews 66 8
Company responses 0 0
Issues resolved 1 0

Seiko and Citizen Watch Consumer Ratings

Rank
186 out of 849 in Jewelry and Accessories category
93 out of 849 in Jewelry and Accessories category
Product or Service Quality
144 in category
94 in category
Customer service
127 in category
69 in category
Website
170 in category
86 in category
Exchange, Refund and Cancellation Policy
82 in category
62 in category

Seiko and Citizen Watch Rating Details

Product or Service Quality
1.4 (29 reviews)
2 (5 reviews)
Reviewer's quote

...Our first experience with a Seiko watch would be rated 10, excellent quality. The new watch that’s less than a year old, rating would be a 0. Seiko’s quality of watches has gone down hill...

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I've been trying to obtain an RMA to return this watch since I purchased it on 20 June 2020. They had no problem shipping this to me and charging my credit card on time, but I have yet to reach somebody to allow me to send this back and get a full refund.

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Customer service
1.3 (29 reviews)
2 (7 reviews)
Reviewer's quote

...Very poor customer service and very poor web site. Next watch will not be a Seiko or anything to do with Seiko..

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STOP WORKING! I have sent pictures, receipts, went back to store. Everybody says call citizen but nobody ever answers! What do I do? This is so irritating and not fair!

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Website
1.8 (24 reviews)
2.9 (7 reviews)
Reviewer's quote

Yet the watch is guaranteed to be waterproof at 10 bars! See Seiko warranty on their website. In told Mahwah rep that of course that water will get in, if the crown fails - that was the reason why the watch stopped working in the first place! But the crown is not supposed to fall of the watch! Q....

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NO!! I still had not been contacted about my refund or repair. So unprofessional! If you or anyone have any idea or other way I can get in touch with someone to get my refund please HELP! What a waste of money!Thanks

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Exchange, Refund and Cancellation Policy
1.6 (22 reviews)
2 (7 reviews)
Reviewer's quote

I am trying to get a crystal replacement for my Seiko 2559-3019. The visible dimensions of the crystal when looking at the face measure approx. 18 X 24 mm. Do you have a replacement or know where I can get it or at least the relevant Seiko part number? THanks you. - Michael in Atlanta

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...They won't give me a refund. They won't give me a working watch. They want to fix the broken watch, but the parts have been on back order for months...

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Seiko and Citizen Watch Pros and Cons

Pros
  • Twenty year old kinetic seiko watch
  • Excellent quality
  • Appeal
  • Stule
  • Sda
  • Looks
Cons
  • Customer service
  • Warranty
  • Lack of communication
  • Stop working
  • Cheap

Seiko and Citizen Watch Most Positive Reviews

Top rated reviews
5

frist of all i will only buy a seiko this is the best watch i have ever had ....i never take it off i do every thing...

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5

Was waiting for 10 days until they shipped

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5

I just bought what I thought was such a beautiful watch, a Seiko leather band `Presage` with open heart on front and ope...

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No votes

Seiko and Citizen Watch Most Critical Reviews

Lowest rated reviews
1

I purchased a Seiko Kinetic watch-2009-The glass face fogs on the inside when I go outside and the temperature is below...

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1

NO!! I still had not been contacted about my refund or repair. So unprofessional! If you or anyone have any idea or othe...

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1

I bought a Seiko Solar SSC017 in 2012. It worked well for about 18 months, but then quit working. It has a 3 year...

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1.1

STOP WORKING! I have sent pictures, receipts, went back to store. Everybody says call citizen but nobody ever answers!...

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Seiko and Citizen Watch Latest Reviews

Recent published reviews
No votes

I had mailed to you for repairs of a chronograph a few days ago but have not heard from you yet. Can you please look...

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2.3

I've been trying to obtain an RMA to return this watch since I purchased it on 20 June 2020. They had no problem...

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No votes

asked for directions on if repair needed and if leap year needed changing for my watch.

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2.6

My name is Claire Jobe and I support you guy's. I support you so much that I have 4 of your watches. I have already been...

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Seiko and Citizen Watch Products and Services

Most reviewed product and services
  • Seiko Watch (30 reviews)
  • Seiko Watch Repair (7 reviews)
  • Seiko Divers Watch (4 reviews)
  • Citizen Watch Eco-drive Watch (7 reviews)
  • Citizen Watch Watch (2 reviews)
  • Citizen Watch Blue Angels Watch (1 review)